Cloudy2Clear Windows - North West (MM) Reviews 

282
TrustScore 4.5 uit 5

4,6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB


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Beoordeeld met 5 van de 5 sterren

Reconditioning of Wickes conservatory windows. 6 misty windows taken out, revamped/rebuilt and reinstalled. Not a straight forward job as windows were etched glass. No dramas from initial quote to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From start to finish excellent company to deal with. The guy who came to measure and then the two fitters were very friendly and efficient. Very pleased with job they did. No hesitation in recomme... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Made an initial enquiry about replacing a failed double glazed unit and was informed very promptly by text of a date for a quotation. Couldn’t make their suggested date, but quickly and efficiently al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been struggling opening and closing a patio door due to a faulty door lock for a number of years, believing that it was irreparable because of its age. The good news for us was that Stuart had... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Ramenleverancier
  2. Dubbelglaszetter
  3. Glasreparatieservice
  4. Slotenleverancier
  5. Vensterinstallateur
  6. Raambekledingwinkel

Geschreven door het bedrijf

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Contactgegevens

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, Verenigd Koninkrijk

  • 08006121118

4,6

Uitstekend

TrustScore 4.5 uit 5

282 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,6

Alle reviews

(282)

1.823 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Replacement window.

The quotation was provided on completion of the measuring-up and the replacement unit was fitted around a fortnight later. Very efficient.

7 augustus 2023
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Beoordeeld met 5 van de 5 sterren

Courteus

Courteus, clean,polite and thorough

10 juli 2023
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Beoordeeld met 5 van de 5 sterren

window replacement

all personnel were pleasant and helpful - from initial phone contact, to quote, to installer

2 juli 2023
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Beoordeeld met 1 van de 5 sterren

Disappointing And Poor

With my recent experience with this company if I could give them zero stars I would. Made an appointment two weeks ago for a quote...appointment was between 09.00 - 13.00. At 12.10 I called the call centre just asking for an update on where the engineer was up to..the guy who I spoke to said that 'our system doesnt tell us, but he will contact you 30 mins before he is due to arrive'..at approx 12.35 I received a call from the call centre saying that the guy was running over 2 hours late and would be there at 14.00...or it would have to cancelled and then re-scheduled for ten days time..I had waited two weeks already. I had work commitments from 13.30 so could not accept the new proposed time. I accept that unforeseen delays occur but to be advised 30 mins before the end of my allotted window of four hours and then to be told it would have to be cancelled is unacceptable, certainly bearing in mind that the engineer was running two hours behind..that means they would have known 2 hours ago before they called me that he was running late....Also for the call centre at 12.10 not to be able to advise me I think is also unacceptable. I subsequently rang the call centre to provide my feedback, the guy took my details and said he would put me through to customer service / complaints ..then cut me off. First and last experience

4 juli 2023
Review zonder uitnodiging
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Antwoord van Cloudy2Clear Windows - North West (MM)

Thank you for your comments. We have spoken with the branch, they explained to yourself that they were delayed due fitting a Velux window and they were unable to call until 12:30pm as they were on a roof. We advised that they could be delayed up to 2pm but may be there sooner but they were giving you worst case scenario. Unfortunately delays on jobs can happen and sometimes they are unable to tell how much longer the job will take until they have overcome the issue they are dealing with. There is no record of you calling the call centre at 12:10pm only at 12:38pm to put a complaint in. You have been offered another appointment and refused so we are unable to help you any further. We apologise about your experience with us. We always try to contact our customers to let them know if we are running behind as we did with yourself.

Beoordeeld met 5 van de 5 sterren

Quick clean job

the two men did a very clean, quick and efficient job in replacing three windows

9 juni 2023
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Beoordeeld met 3 van de 5 sterren

Clean up after yourself next time

Good job done. Only issue was that the engineer left dirty marks on the window frame inside and out as well as in another room of the house.

5 juni 2023
Review zonder uitnodiging
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Beoordeeld met 5 van de 5 sterren

Both times the men came out

Both times the men came out, first for measuring up and then for fitting the window were very efficient and clean. No time wasted.

15 juni 2023
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Beoordeeld met 5 van de 5 sterren

Great service, thank you!

Sean did a fantastic job. He arrived promptly, was methodical and precise in his work, and after he'd finished, he took the time to explain to me the repairs he'd made and how to maintain my new window and door lock to keep them in as good condition as possible. Would definitely recommend to others.

24 mei 2023
Review zonder uitnodiging
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Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company, did a very good job, reasonably priced,

3 juni 2023
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Thank you for your review.

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent from start to finish, From Stan who came to do the quote and measurements to the two guys that came to do the fitting, fast, efficient and very professional. Windows look really good couldn’t recommend more highly

2 mei 2023
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Thank you for your review.

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