Club Rattan - Furniture for Outdoor Living Reviews 742

From ordering, communication throughout to delivery, everything went perfect. Quality of furniture is very good. Personally, as I did, it is worth the money for the extra covers to protect your furniture.
Would 100% recommend for anybody thinking of purchasing.

SCAM. DO NOT BUY.
The director of this company is Yayun DENG and is also listed as also being the owner of rattangardens.com

Go and look at the trustpilot reviews for rattangardens.com and the scam will be revealed. You will note that a lady on that trustpilot page writes that she bought from them after reading some recent trustpilot reviews about positive experiences that have since been deleted. THIS trustpilot page for Club Rattan (trading under Club Soda Living) has IDENTICAL reviews to the ones deleted from the rattangardens.com trustpilot page. I know because I too saw the deleted ones before they were deleted and have seen the exact same on this page.

I can only assume trustpilot worked out they were false reviews so deleted them, and they have been copy and pasted on to the trust pilot for Club Rattan. You will 100% lose your money if you buy from this website. So many, including myself, already have and if I cant get my money back I want to at least warn others.

Regardless of the reply below, please check the link between rattangarden.com and clubrattan.com on Companies House. Their parent companies are run by the same person with their HQ's being the same.

We are very pleased with our garden set — the quality is excellent and it looks fantastic.
The reason for 4 rather than 5 stars is the delayed dispatch and the initial lack of communication, which was frustrating at the time. However, once the issue was escalated, this was handled much better and appreciated.
Overall, despite the rocky start, we’re really happy with the furniture and would recommend based on the quality of the product.

After doing a lot of research and nearly changing my mind about ordering as some reviews had bad experiences with delivery I went ahead and ordered and I am so glad I did. We ordered on the Sunday night and I got a call on the Tuesday asking when I wanted it delivered so I chose the Thursday and it arrived with no problems. Took my husband 2 hours to put it together and it looks nice and sturdy with lovely deep comfortable cushions and the added bonus of a free rain cover. So pleased with it for the price. Now just need the weather to improve so we can enjoy it. Thank you

Great value for money good communication and quick delivery

Garden furniture very nice , comfortable looks lovely , had a problem with some bolts missing .e mailed club rattan , they apologised and couriered bolts to me , well done thank great service
Steve & Debbie Lewis

Prompt email reply’s , customer service second to none,easy to order. I first ordered the brown bistro set , then the sun loungers which were grey because I would have liked matching colours , it was suggested , I have brown cushions on the grey loungers , great idea very helpful , few days later ordered covers for loungers, my furniture , and covers all arrived today all together , delivery service perfect I was kept well informed beforehand of delivery date and also day of delivery, the quality and look of furniture beautiful, good size chairs,
nice colours , hard wearing, stable , furniture
Thank you all , whom made my shopping experience with you worthwhile
Susan Drabble

Club Ratten customer service go above and beyond to assist their customers.
We ordered new covers but for a suite we bought from years ago. Unfortunately they don’t have the older suites which consisted of 3 stools but a bench. We explained our situation and they were more than happy to help and sent us the correct covers for our furniture
Excellent. Well done to you all

Furniture was delivered within a few days. We did have a slight confusion after delivery as we had a mix of left hand and right hand boxes but this was quickly resolved by customer support (some pieces are universal). Furniture and cushions are of good quality and we are very pleased with it. Comes with clips to hold the furniture together. We went for the rinsing table which is easy to raise and lower.

Ordered from the Harmony Range.
Excellent quality and quick delivery.
Would recommend and will return to add to the collection. .

Delivery within dates specified really easy to assemble just the top putting on the table and one arm on the seating. Great quality thick comfortable cushions,also bought a cover really great quality.

after a long search for rattan furniture I came across club rattan. The furniture is quality made , easy to assemble . The cushions are generous and comfortable and the firepit on the table is a really nice addition. courier service was good all in all a good experience, I would definitely recommend. many thanks

Decent quality - best to have two people for assembly- comfortable seating - happy with purchase.

Good wrapped packaging, great coffee table. Very pleased 👍

Ordering was very easy, I ordered the very high quality isobella corner suite with rise and fall table and stools.
The cushions are very thick and retain their shape.
I made an error in ordering 2 rain covers and customer services called the next day to query it, They refunded the cost of the extra rain cover promptly.
I would certainly use this company again and give strong recommendations to others.

Easy to order. Good quality. Damaged part replaced quickly and efficient. Very comfortable.

Product arrived promptly. Fits and operates well.

Excellent service and very quick delivery, absolutely over the moon it looks great and very comfortable, so pleased excellent quality and even better it comes ready made.

Communication and quality of product really good, pleased and will definitely purchase other products

Order an outside furniture set from Club Rattan in April 2024. Set is just perfect. Went to get my cushions out this week (April 2026) from shed and two were chewed by mice!
Contacted Klaudia at Club Rattan by email and she was so lovely and sent two new covers out to me immediately!!!
Just the best customer service from a company I couldn’t praise highly enough.