Clusterrepairsuk Reviews 

Forever indebted to Ethan who slotted me in last minute on a weekend. I had been given very poor advice from Renault and Ethan right away told me the issue was not my cluster. However I was stuck as Renault wouldn’t fix car unless cluster was repaired. Anyway, to cut a long story short, Ethan accommodated me at short notice and even waited for me for almost an hour as I was stuck in horrendous traffic. I have since been able to get my car repaired, serviced and MOT for FREE by Renault as armed with knowledge from Ethan, I challenged Renault and contacted their CEO. It’s a pity that these guys don’t have a garage as I would have used them going forward. They are VERY knowledgeable and know their job. Yes they’re incredibly busy so will be very direct with truth but I rather that than the lies from other big name garages. So even though my cluster wasn’t faulty, I saved a further £500 as Renault carried out all the work when I challenged them. Massive thanks guys and God Bless!

I called these people to discuss the ‘symptoms’ I was having with my Ford Focus & that I wanted to rule in / rule out the instrument cluster as being the cause.

I explained the faults, gave them the fault codes & they said they were sure my cluster was faulty.

I advised them that the cluster had previously been repaired 8 years earlier but that the repair was a real simple one to the main connector soldered joints only.

They advised me £119+vat for a ‘full’ recondition / repair or £39+vat test fee if the cluster was found to be not faulty.

I agreed to drop the unit to them (in Waltham Abbey) that day so as to not prolong the 2-3 days required to recondition / repair it.

On arrival at their premises I was told that they didn’t know anything about my cluster so could I explain again what the issue was, which I did but half way through the explanation I was interrupted & asked for my contact details (which I had already stuck on a post it note selotaped to the cluster).

I left the cluster with them on a Wednesday afternoon but hadn’t heard anything by Tuesday so phoned them to be told it’s it’s not 2-3 days but 5-7 days & that they’ll phone me when they have some news.

I then received a call 1 hour later telling me that my cluster had previously been ‘tampered with, it was not calibrated & my post it note didn’t explain what was wrong with it’……….

Despite this, they said they could still recondition it but they could not guarantee that it was actually faulty & that their repair might not cure my symptoms.

When I asked why they can’t just test it & advise me of the outcome they said that they can’t bench test them……….

When I asked why I was quoted £39+vat to do so, the man became very aggressive, told me I wasn’t listening to him & he started accusing me of being dishonest……….

We ended up having a heated exchange and I told him to forget it & I’ll collect the cluster untouched.

10 minutes later I received another call to advise me that they had ‘wiped the codes’ which I didn’t ask for or agree for them to do so not sure why they even called me as it made no difference to the shambles of the situation.

I collected my cluster today at no charge but what an awful experience from a very unprofessional company & a total waste of my time.

THURSDAY 5TH FEB AM REPLY
All good companies record their phone calls so have a listen to mine on Wed 28th Jan at 9:13 & 9:26 & then Tue 3rd Feb 12:16 & 12:31. Then you can withdraw your fake reply & post an apology in its place.

THURSDAY 5TH FEB 2PM REPLY
You have my email address so send me the call recordings & I’ll type up transcripts & post on here.

THURSDAY 5TH FEB 3PM REPLY
You have my email address so send me the call recordings & I’ll type up transcripts & post on here.

Let the world see how much you have lied & are still continuing to do so.

I am always nervous when companies declare warranties for repairs. Past experience has shown that some companies do their best to wriggle out of warranty repairs.

Although the first repair did not quite work the company took the cluster back, repaired it and refunded the additional postage. Can't fault that.

I had had quotes to fix/replace the cluster on my Skoda Yeti ranging from £400 to £2,000 Cluster Repairs repaired it quicker and cheaper than their own quote, which was less than half of what I had been quoted previously. Highly recommended.

Repaired my mk1 Audi TT LCD screen , great service with a reasonable price. Easy DIY fitting as well, all working perfectly now keep up the great work

A very good company, I recommend it with confidence and thank you for your seriousness.

Really good! Easy ordering process online to fix a flickering backlight on Audi instrument clusters. Had other quotes and these were by far the most reasonable. Job completed and returned quickly, refit myself and they have trouble free ever since.

They went the extra mile to find a cost effective solution to what could have been a very expensive problem

Absolutely fantastic service. Sent a BMW 2 Series instrument cluster on Saturday afternoon, and I received a text message Monday afternoon to let me know they had received my part. On Wednesday, they called me to tell me it's all done and I will receive it on Thursday.

The whole process was seamless and professional. I spoke to them twice, and on both occasions, they were very polite, professional, and very helpful.
Flawless service and highly recommend.

Used Cluster Repairs Uk which was recommended by a friend who works for KwickFit and I must say that my overall experience was nothing short of perfect. Had a very rare issue with my cluster and a few places local to me couldn’t help me, but I called Cluster Repairs Uk and John was very happy to help and was advised to send my cluster in for a test. Once my cluster was tested , the fault was found and someone from the administration team called me back the day it arrived , and was able to tell me the notes written by the technicians in which they identified the fault, and thankfully they were able to repair it at a very reasonable price. I can’t fault the customer service and both members of staff I spoke to were friendly and very helpful.

It was all fixed and sent out last Thursday and I received it Friday morning. I posted it on Tuesday so the service was very quick but most importantly, Cluster Repairs Uk fixed my cluster have had no issues since!

Will definitely recommend!

What a great service sent the speedo from my Land Rover Defender to them posted on Monday returned repaired and back installed on Thursday. Great communication and easy to pay. Thank you.

Had issues with my t5.1 cluster. Prior repairer only tried a quick ribbon repair but didn't want to know with anything more complex.

Cluster repairs UK and specifically Ethan sorted out quickly and professionally, and I now have a fully working cluster.

Turnaround is quick, they do phone up if there is a backlog and keep you informed during the process, so I didn't have to wait to long at all.

Thanks guys

By far one of the best garages I have used. We had problem with our Vauxhall insigina dashboard where the mileage would go to little lines and needles would drop off. We contacted cluster repairs uk and spoke to Andonis who was very helpful and kind. I was advised to fill a form online and send in the part. We paid in total £148 which included delivery and vat. When we received the part back we need some advice on installation. I contacted again and spoke to another man who spent 10 mins assisting me with installation. I cannot recommend them enough. Speedometer is working better than before, great job.

Emergency fix of car carried out in superb way
We arrived in UK, in a Belgian leased and registered car, which randomly started a massive fault with the electronics.
Within 20 minutes Cluster Repairs UK (Waltham Abbey ) diagnosed the problem with the instrument cluster.
Super customer focus and probably the best garage experience of our life. Its been a couple of weeks with a replacement instrument cluster which they installed and programmed for me in to the vehicle and had the mileage set to the original. Highly recommended and thanks again to the team, great job.

I was quite pleased to find this local company to have my cluster repaired. I initially called and spoke to them. They initially seemed quite helpful with providing a quote and explaining that this is not an uncommon fault for my vehicle. I advised I will contact him again in order to confirm a convenient time to drop off the vehicle. I called back to book my vehicle in and they requested I send an email (29/02/24) with my details in order to make it more official and get confirmation. A week later I never received the confirmation. So I followed up with an email (07/03/24) to which I never received a response. I followed this up with a phone call 11/03/24.They answered the phone and said they had been away and had lots of emails to catch up on. But we confirmed the booking verbally and took some details and asked me what I was quoted. We agreed I would drop off the vehicle as planned.
Inspite of the lack of email communication I gave them the benefit of the doubt assuming they are very busy.
The day of dropping off the vehicle: I arrive at around 9:30am at the Biz Space office complex. There was no one at reception. I ask around where I can find Cluster Repairs. A gentleman advised that there is a board with office numbers. Excellent! They are listed as being on the 1sr floor, Room 109. I make my way up and said gentleman lets me in to level 1. I go to the office and it is closed. It was a small office clusters on floor in the middle and work benches against the wall. I guess sufficient to fix electronics. Looks like a small business fair enough. I took a picture of the office through the glass window at 9:44 am to send to my wife who was waiting for me explaining no one is there. We agreed to wait till 11AM.
I go back down and wait at reception for someone to turn up. Whilst waiting another gentleman turns up who's equally been trying to contact Cluster Repairs to no avail. He asks around and nothing! I told him I've been waiting for an hour and have been up to their office and it was closed. While waiting someone asked me what I was waiting for; I explained and they went up to check for me.They came back to tell me no one was there from Cluster Repairs. They also told me it is often the case where customers turn up and there is no one there.
After a dozen calls that went unanswered by 11am I left as planned.
Having arrived home I thought I'd call again at 12:20pm. Hooray! The phone was answered. I was relieved and I explained what had happened this morning.They said they were let down by a lack of reception staff who would have informed them when customers are here. I explained that i'd been there for 1 1/2 hours! They turned! Customer service was out of the window and a complete lack of professionalism! They said they has been there all morning! Said and I quote 'You calling me a liar?!' I explained that I'm only telling them of my experience as a customer trying to use their business. They went off on one saying how busy they are, doesn't need my business and that they not only have a first floor office but premises on the third floor blah blah. (This is not indicated on the board of offices) I was gobsmacked by this reaction! At this point I'm afraid there was no way I would give my business to Cluster Repairs.
Unfortunately I hadn't read the negative reviews and these have a similar theme and mirror my experience. Look elsewhere! Save yourself time!
Reply received by email an hour following my call (only email reply since communicating with them!)
'I believe you spoke to X this afternoon regarding your failed appointment. Yes, you are right; we got it wrong. We use a 3rd party (BizSpace) for which we pay professional reception services. You should have been met and greeted by someone. Ask to park your vehicle at the back of the building and have your keys taken for us. This did not occur due to the lack of staff at the business centre all week. You are right to be frustrated and upset; our system in place did not work on this occasion. But my apologies; I have to add that we are not a dishonest company or individuals who have the need to make up lies. I can train staff to ignore this when a customer wants to insinuate that they are lying, but it is highly offensive. Again, our apologies; we need to do better.
Thank you,
Cluster Repairs UK team.'
***My previous review was flagged as I named the employee*** This review was contemporaneous and factual! In a previous reply by CRUK: Confession: 'Yes I called them liars and told them that they seem to run the business on the back of an envelope!' I wouldn't want to be misquoted again! Reply: Your member of staff lost it! You say from the audio? This suggests you record calls? FYI - You are failing to comply with GDPR as you are not obtaining consent. I understand you want to defend your business! End of matter where I'm concerned! Good luck!

Great Experience, I turned up at the agreed time and they were there waiting and ready for me. Talked me through the process and were able to fix my car well within the agreed period. Absolutely delighted to have found this company and would recommend them to everyone to use.

Repaired my instrument cluster on Fiat Ducato Instruments were carried out in 3 hours. All instruments now work and have a and warning lights all off. Very hospitable welcome, service first class. Would recommend Cluster Repairs UK to anyone if they have faulty instruments in their vehicle. Well done

Used this company for the first time today was well impressed did a great job would have no problem recommending them to anyone

Absolutely Astonished by the time and effort the team committed to repair a fault on my 2016 Land Rover Discovery cluster, they undertook comprehensive testing before this unit was returned to me as such the fault was eliminated and my vehicle was on the road again, if it wasn't for cluster repairs the main dealers would have had me on the ropes with their extortionate prices for diagnosis & repair costs!

Fantastic service, they could not have been more helpful and professional, did exactly what they said they would, helped me and saved me a lot of money, highly recommended….