Coatdefense Reviews 12

Made my dogs redness worse. The brown paste stained his white hair bad too. Doesn’t seem to work at all. Don’t waste your money!!

2/5 Update: After engaging publicly on Facebook, the business blocked me instead of resolving the issue.

I am posting this review to document my experience accurately, factually, and with specifics, because this business’s customer service and reputation management are extremely poor when something goes wrong.

Order details:

Order placed: January 23

Total amount: $31.35

Today’s date: February 3

Time spent going back and forth with customer service: nearly 8 hours

Product received: None
Refund received: None

This is not a large order. We are not talking about hundreds or thousands of dollars, yet this situation was unnecessarily dragged out and escalated entirely by the business.

Shipping & tracking facts:

The package stalled on January 29 and has shown the same USPS message since then:

“In transit to next facility, arriving on time”

At the same time, USPS also states:

“Was expected yesterday” (February 2)

The tracking map places the package around Dulles, VA, where it appears to have been since January 27. I live in Florida. We are not geographically close. Based on all available tracking information, the package is clearly lost or severely misrouted.

What the business refused to do

Before ever asking for a refund, I asked for a replacement to be sent overnight so the issue could be resolved immediately. That request was refused.

I was told:

“We are a small business and would have to reship hundreds of orders… we cannot afford to overnight new shipments.”

I was also told:

“This will be handled the way we are handling it.”

And:

“You can choose to no longer do business with us.”

Rather than offering a proactive solution, I was repeatedly told they were “waiting on USPS,” with no ETA and no defined point at which the package would be considered lost.

The refund issue:

When I asked for a refund due to non-delivery, I was told a refund would only be issued once the package was returned to them.

This makes no sense.

How do you return a package that is lost?

I was instructed to:

Leave notes for the USPS carrier

Try to refuse delivery (despite not being present at delivery)

Attach notes to the box if it ever shows up

The burden was placed entirely on me, even though I never received the product.

Tone and conduct:

Throughout the exchange, I was repeatedly reminded that:

They are a small business and “can’t afford” to resolve issues

Hundreds or “thousands” of other packages were delayed

“Most customers are being understanding and cutting us slack”

As if customer service is determined by how quiet other customers are.

Later, the tone shifted again, this time into emotional manipulation, reframing the issue as emotional rather than factual:

“That’s too bad… we have an effective product that could really bring relief to your pup… it’s so terrible to watch our precious pups suffer…”

This was inappropriate and irrelevant.
The issue was simple:

I paid for a product. I did not receive it.
A replacement was refused.
A refund was refused unless a lost package somehow returned.

How the conversation ended:

After clearly and calmly stating that I was requesting a refund only and disengaging from further discussion, customer service ended the conversation with the following message:

“Excuse me for trying to understand… have a happy life and I hope you can get through this.”

That response speaks for itself.

Summary (facts only)

• Order placed January 23
• No product received by February 3
• Tracking stalled since January 29
• Package appears lost in another state
• Replacement requested and refused
• Refund requested and conditioned on returning a lost package
• Told they “can’t afford” to help
• Told to “choose to no longer do business”
• Compared to “other customers who are understanding”
• Subjected to dismissive, condescending, and emotionally manipulative responses
• Conversation ended with sarcasm instead of resolution

For $31.35, this business chose to argue, deflect responsibility, guilt the customer, and wait on a third party instead of doing the right thing; issuing a refund or replacement and handling their USPS claim internally.

The product itself may work, I’ll never know. What I do know is that when shipping goes wrong, this business prioritizes policy defense and tone-policing over customer trust.

If you’re considering ordering from this company, understand this clearly:

If your package is delayed or lost, you may be left waiting indefinitely, told they’re a small business that “can’t afford” to help, and denied a refund unless you return a package that never arrived.

I will not be doing business with them again and I strongly encourage you to look for an alternative product /company or make it yourself at home; the ingredients seem simple and another review above said she made it for less and works great!

I purchased through Amazon. Thankfully and can get a refund. I have a 12 year old coon hound who gets full body yeast infection. You know, Ears,Chin, Pits, Feet and Belly. Just like directions said. At first he was fine. The makeup brush for ears and toes was awesome idea. He didn’t mind that for the first time. That was the last good thing. He was bathed the day before so I put powder in a dish and brushed on the harder areas. That night was fine. The next day however, every where I put powder was bright red and his poor ears were swollen and beet red. Between his toes, belly and ears were really bad. I thought we’ll give it a few days. Maybe it needs time to work. Nope. Well over a week and a half I stopped using it. Ears are so bad he can’t even shake his head without crying. Felt like I was worst dog mom ever. I would not recommend this for any animal. Back to the vet I go and I’m sure my bill will be even higher to recover from this product that made it worse than it already was. Thankfully through Amazon so I can get a full refund.
Don’t waste your money.

I bought a "bundle" for dogs. My dog has yeast issues and because people were raving about how it helped their dog with them, I thought I would give it a try. Well I did and it only made his yeast issues worse. I applied the powder as directed and his skin kept oozing for 2 weeks and I just kept applying more like the instructions said to do. His skin was so red and inflamed and he was so miserable I had to stop. I used the shampoo, and that seemed okay. Total waste of money.

After seeing a video of someone raving about this product, it gave my desperation son hope, that my dog's itching problems would be relieved...so I purchased a "bundle" of the product and in addition, the paste for my daughter. It was $80 total. I used the shampoo, powder and used the paste on a sore.It did absolutely nothing it advertised doing. When I contacted the company, they refused giving me a refund, even when I offered to send everything back. I have kept it in the closet because I couldn't accept that I wasted good money on garbage and the company couldn't care less about the customer. Just recently I through it all in the trash bin where it belongs. I suggest you don't bother wasting your money on their products and a company who won't make good on it when the customer realizes the product is garbage. That's my experience.

I read so many good reviews and hoped this was going to give my shihtzu some relief he is so uncomfortable and the licking is out of control. I tried a small test area on the back of his neck and thank God I did. He immediately started acting funny, pawing at his ears and rubbing his face around the floor. I immediately wiped him off with a cool cloth. Wasted money.

I was going out of my mind because my little dog was going out of her mind scratching. She would belly crawl on our asphalt driveway. She was so miserable! I tried everything I could find. And any home remedies I could think of. Even shots! I came across this product on FB. The reviews were impressive! None were bad that I read! I ordered the shampoo and powder. It arrived in 4 days. I immediately washed my dog in the shampoo. I dried her then applied the powder. In less than an hour, she smells good and she's completely stopped
scratcing!!! The redness has disappeared! Thank you so much Coat Defense! I will never let these products run out! We will finally sleep tonight!

I read a ton of reviews and looked at pictures of bulldogs getting allergy relief. My American Bulldog- Hank has allergies and gets itchy, smelly and licks a lot particularly during summer. He gets steroid shots but he has other reactions to that so really wanted to try this. I used it and he smelled amazing and was not itchy. A few hours later I put the powder on. Within a couple of days, I noticed he was walking funny and was licking way more than normal. His underbelly was not just a little pink it was fire engine red and hurting so badly he barely allowed me to look at it!! I immediately got him in a cool bath and washed him with the ZYMOX he normally gets bathed in. Within a few hours he was getting better and by the next morning it was all cleared up. DUMB ME- I assumed he got into something outside sooooo this past Friday I bathed him in the coat defense shampoo and again applied the powder— SAME THING happened but this time I caught it in progress and before it turned fire engine red. I immediately hosed him down and washed him in the ZYMOX and within a few hours of getting the residue from the coat defense off he is already starting to clear up. What I don’t know is if its the powder or the shampoo or the combo of both. I guess the saying is true—- if its too good to be true it probably is…. My poor fellow paid the price for my bad descison - cause I mean if its on facebook it must to real/true right?? WRONG!!!!

My dog had a terrible reaction. I kept researching reviews but everyone said it was perfect. My dog started peeling terribly. Turn red and scabby and pussie. I had to discontinue.

I had read several reviews on coat defense before purchasing it fory dog ( as it is advertised for dogs and cats) I was so excited to see the results and give my pet the relief that he deserved. Unfortunately after receiving this product it caused red rash and blisters on his ears in the pits of his legs and on the underbody. I followed the instructions clearly after receiving the product and almost within minutes these areas started to become red and inflamed. There are several sites that have reviews on this product most of them claim how amazing it is on their horses almost all of the reviews that are noted to date are positive ones you are not able to see any of the negative reviews I'm not sure why but I feel it is very important for anybody to know if they have a bully breed or a dog with sensitive skin that this can happen after applying this product.I'm not saying it's going to happen to your pet I'm glad it's helped other people but my animal had a very serious reaction and I would never buy this product again I would never put my animal through the pain that this product caused him.

I have been a customer for about 2 or 3 years now. I love the preventative powder, and so does my dog. I also buy the Clean shampoo for my dog. At $23 per bottle it's a bit on the pricey side. The powder comes in a small 6 oz shaker, like kitchen spices come in. The price for it has steadily grown higher and is now at $18 per bottle! There are never any coupons, discounts for frequent buyers, promo codes, discounts for buying in bulk, nothing. So, on a fixed income I just can't afford them anymore. That's why I started checking out the label and the ingredients. This stuff they are selling for $18 per 6 oz bottle is readily available at most supermarkets or online at a FRACTION of the cost! I ordered one POUND bags of the ingredients for under $11. With shipping, under $20. So for the price of one bottle, I can make 100 bottles! The stuff really works well, but come on! How can they sell this inexpensive, easy to fnd stuff at such a high cost? It costs pennies to make , yet they keep charging more and more for it. I decided I did not like this very much. People are struggling to afford food, they can't pay these prices. They shouldn't have to seeing how cheap it really is. So my opinion of the company is poor. The products are great, but buy all the stuff online & mix it up yourself. Baking soda, arrowroot powder, bentonite clay, cornstarch, cedarwood essential oil.. Firsr two ingredients available at Kroger everyday. Bentonite clay I got from apothecary.com (a whole pound for about $5), as well as cedarwood oil. Now I can afford to put more of this awesome concoction on my dog. Before, I was very skimpy with it. Who can afford $18 a bottle?! Not me, but now we have plenty of powder at very little cost. I suggest you do the same at home.

Excellent product, customer service & price! Every company should strive to be as GREAT as this one!!