Cocoon Sofa Beds Reviews 

From order to delivery the service was impeccable.
Michael could not have been more helpful.
The sofa bed itself is faultless and by far the best we could have bought.
Worth every penny!

On the date you suggested we only requested a sample fabric swatch. I don’t know what you can say about that except - thank you it was fabric.

Amazing company to deal with. Very efficient, helpful, polite and patient. We had an order placed and due to personal circumstances we had to cancel the order before the sofa bed had gone into production. Laura was very understanding on the telephone and quickly processed a refund. Five star service …… a safe pair of hands …. Would highly recommend.

I ordered the wrong sized sofabed for my body size. Craig at Cocoon was brilliant, he suggested the sort I should look at. Cocoon would have made me one that was suitable and in the colour I wanted but on Craig's advice I looked at their store and found one. With in three weeks they swapped my sofa and I had a refund as new sofa was smaller. Brilliant service. Cannot fault them.

As advertised- the chair easily opens to a spacious single bed. The delivery was unevenful - came on time with plenty of notice and the two men delivered it to an upstairs room successfully without causing any damage. Very friendly and helpful.

Fantastic product, comfortable as a sofa or a bed. Even better customer service. I would highly recommend.

Super helpful, great guidance. Liked being able to try all the different sofas/beds they do. Thank you Craig and Laura
Looking forward to going home and choosing colours with the fabric swatches.

The member of staff we met at the showroom was friendly and fully conversant with the product range spending a lot of time explaining quality features, e.g. the stable, sprung base design, the range of arm widths and styles, available fabric types and colours. Several add-ons, e.g. bolsters foot stools with storage space were available enabling the sofa bed to be tailor made to suit personal requirements. Ordering was straight forward, delivery was prompt and we are extremely satisfied with the product and customer service

Bought the Harry Sofa, in Micro Weave in Stone Colour. It is HUGE which is just what I wanted. It looks great, very deep comfortable seat area. Quickly and easily turns into a bed which is very firm and comfortable.
Definitely NOT like an Ikea sofa as one reviewer left. True it has wood underneath and the draw inside has cardboard backing like Ikea but the depth and comfort of the Mattress/Seating Area is far superior. Trust me on that as I returned an Ikea sofa as it was too uncomfortable and thin cushioning to be able to sit on. No screwing hundreds of pieces together either.
Bad points.....The company relies on manufacturers making these sofas and delivery companies delivering them. I was promised on 2 orders, delivery and dates and times and both times they could not deliver. The last time was Christmas just past I was promised delivery which did not happen, and to say I wasn't happy would be an understatement. So I had to sit on rattan garden furniture over the holiday.
However the staff at Cocoon, Issac, Laura, their bosses and especially Craig in Customer service who was so funny and made me laugh so much, all went out of their way to help me. They even paid a different company at their expense to deliver to N.I asap (who also were unreliable with time keeping and refused to put the sofa together) and it arrived on the 3rd January. (again out of their control, they even offered them more money and they wouldn't help.) On that point you will NEED 2 people to fit this together. I'm 100% sure Cocoon try their best but life is not perfect and neither are humans. So bear that in mind if you need this is a hurry. But for the way they dealt with it and me I'm giving them 5 stars ***** and as a customer who ordered online without even seeing the sofa, have confidence that the sofa is just as advertised and is a great product so don't hesitate to order, and don't worry that they don't care because I do believe that they do.
I love the sofa and so far am very happy with it, so I would recommend 100 % as I say just be aware of the time it takes for delivery.

I placed my order well before Christmas and was assured I would receive it in time. Apparently there was an error in processing my order, and I was informed by the carrier that it would not be delivered in time. I complained by email to Cocoon and initially there was some degree of buck-passing. After a follow-up email, significant action was taken. Because of the error, and the initial reaction I would have given a rating of 2. The action taken after my 2nd complaint was outstandingly good and deserves a rating of 5+++++. The bed did, in fact, arrive before Christmas thanks to the supreme efforts of the Cocoon Logistics team, and the product itself is high quality and very comfortable so I have decided to give a top rating! Everyone can make mistakes, but the customer service error on the part of Cocoon was not to keep track of what was going on with the carrier when they realised there was a problem, and then not to take immediate action to sort it - perhaps they can learn from this as all other aspects of my contact with the sales people was excellent, and as I said earlier the product itself is very good

Awful customer service. Placed an order in October 2024. Delivery attempted in December 2024. The delivery was unsuccessful because the sofa arrived damaged. No attempt of contact from Cocoon to redeliver; they passed the responsibility/blame to the delivery company. The delivery company informed that sofa was returned to Cocoon in December and had received no further communication from cocoon. They haven't replied to emails or phone calls. To this day; no sofa or attempt to communicate with customers. Do not buy from here.

Excellent sofa bed and really impressed by the service. Craig was super helpful and showing us the different models and we are super happy with the Alice 3-seater that we purchased. Comfortable to sit on as a sofa and also unusually comfortable to use as a bed. Would recommend! :)

We helped my mum order a sofa bed Xmas time that we were aware wouldn’t be coming for a number of weeks. Craig helped us organise a loaner bed in the mean time which we needed so a carer could come to stay to allow my dad to come out of respite care and come home. The delivery guys delivered it so quickly and were great with my mum explaining to her how it works etc which we are very grateful for. Great system where we can now swap the loaner for the one we ordered once it’s ready to be delivered. Thanks so much Craig for your on line help and the delivery guys Jake and colleague (so sorry I didn’t know his name!) much appreciated

I cannot recommend Michael and the Cocoon Sofa Beds team enough!!
Literally a week before Xmas I was severely let down by another company that delivered half of my sofa and the rest went missing. I was told it would be delivered April 2025!!
As you can imagine, I was very distraught. Had just moved into my new home with my son after a divorce a week before Xmas and wanted to make sure I had a sofa for us and the family visiting to sit on.
Michael was AMAZING!!!! He talked me through my tears and booked a FaceTime call the following day to show me what he had in the showroom. True to his word he called me dead on time and luckily for me, the brand new sofa bed that I originally wanted was in stock and in the colour I wanted! It was meant to be and I believe everything happens for a reason.

It was delivered within 3 days! The delivery guy, Rob, was amazing! He bought the sofa bed in, set it up and showed me how it worked. He even took all the packaging away.

I will one thousand percent recommend Michael and his team and will be forever grateful that they ‘saved my Christmas’
Plus, it’s the most fabulous sofa bed and super comfy!
About to order the footstool to match!

Don’t look any further than these sofa beds! They’re amazing!! Many thanks Lauren

I rang Cocoon the week before Christmas, in a bit of a panic because another company had let me down, and I needed a sofa bed for my daughter to sleep on for Christmas! They had an Alice two seater in stock, and promised it would be with me in time.

They were incredibly helpful about making sure the bed would fit up my narrow, steep stairs and delightfully reassuring and unfazed by my tail spin anxiety!

Sure enough, the sofa turned up in time and fits perfectly in my tiny, ancient cottage. It’s beautifully made and a superbly clever mechanism. And - best of all - my children have pronounced it comfortable to sleep on!

I could not be more impressed with Cocoon. It’s a fabulous product, clever design and very well made, sold by friendly helpful people who probably aren’t Santa’s elves, but they definitely felt like they might be!!

I cannot recommend this company enough. We ordered our sofa bed in the Black Friday sale which included free shipping. We were kept up to date at every point of the process of manufacture to shipping. The sofa bed was passed to a courier to deliver but unfortunately they weren’t able to deliver until the new year and we were expecting it for Xmas. Naturally we were disappointed but we live in the North of Scotland so understood and this was not Cocoon’s fault. However I received the most wonderful phone call the night I discovered we wouldn’t have it for Christmas. Craig at Cocoon said they were hiring a van and coming to Glasgow to collect and deliver before Christmas after all! Rob delivered the sofa bed and popped it together the weekend before Xmas day. We are so grateful for the absolutely wonderful customer service and the sofa bed itself is the right balance of comfort and support. We absolutely love it and would 100% buy from this company again. Don’t hesitate to buy from these guys!

Everything about the service from choosing the sofa at the display showroom, the quality of the sofa and the delivery men who built it when it arrived was excellent.
My only gripe was regarding the delivery timings. We had an initial delivery slot date that was just over a month after purchase and were impressed with how quick that would be. But as that delivery date was approaching I wasn't receiving any updates of progress. It required me clicking through on the delivery tracker email to discover that with a few days to go my delivery slot had been delayed by a month without receiving any kind of email notification stating this. And as that new date approached, the date looked to slip a few days from what was initially indicated, again without any real update.
In the end it all worked out fine but more transparency of the delivery process and proactive communication when things are delayed would have been appreciated.

My sofa bed arrived this morning, bright and early (fabulously early start for the very pleasant deliverers). It was installed quickly and efficiently and I was clearly shown how to operate it. Now I'm lying on it and it's so comfortable! And so chic!! Thank you for your hard work in making it before Christmas 😊

Early delivery on our beautiful new sofa chair. It looks wonderful!... just what we wanted! So happy with our choice. Great decision to purchase this versatile piece of furniture. So many fabrics to choose from and very helpful staff. First rate communication through the whole process.