Ordered a grinder at a competitive price and it turned up when promised without any fuss or excuses. Amazing that this kind of service needs to be highlighted as a five star, above and beyond typ... Toon meer
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Lees wat reviewers zeggen
Excellent Customer Service. I purchased a Commandate C40 from Coffee Hit after my 1zpresso grinder failed irreparably. I forgot to take advantage of their Red Clix add on deal, so I contacted Custom... Toon meer
Bedrijf heeft geantwoord
Bought Comandante grinder, what a fantastic piece of engineering, so impressed. Coffee Hit were excellent, great price, great follow up welcome and restrained marketing (so far). Package deliver... Toon meer
Bedrijf heeft geantwoord
I bought a coffee machine just over a year ago from Coffee Hit - I was happy with it but within quick succession two parts broke. I checked with the manufacturer and they only sold spares to the US an... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At Coffee Hit we offer the best gear to make coffee on the planet. We have our own range gear under the brand Rhinowares and we are partners with Brewista to develop a range of products that is innovative, high in quality and a reasonable price. We also bring innovative new products to market in the UK and Europe, products we believe offer innovation and quality.
Contactgegevens
Unit 7 Belvedere Business Park, DA17 6AH, London, Verenigd Koninkrijk
- 0207 635 6247
- paul@coffeehit.co.uk
- coffeehit.co.uk
4,8
Uitstekend
2K reviews
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Amazing customer service 5 *****
Amazing customer service - replaced the faulty kettle instantly and it was delivered next day.
Fantastic communication.
24 november 2022
Review zonder uitnodiging
Excellent customer service and quick…
Excellent customer service and quick too !
20 oktober 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the review Mr Heeks, happy to hear you were pleased with your shopping experience.
Team Coffee Hit
Best customer service ever…
TLDR Big companies should learn from Coffee Hit Customer service Team
the best customer service I have ever had. I was looking to get my first grinder for my Aeropress and had an email with the new Rhnoware Small grinder. after a few emails back and forth I am now the owner of said gender One thing I was shocked by was the Next Day Delvery.
24 oktober 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Hey Glen,
So pleased to hear you were happy with the service provided by our team and you are enjoying your grinder! We look forward to seeing you on online again soon.
Thanks for the review
Team Coffee Hit
5 Star Customer Service
Recently placed an order for a Fellow Shimmy coffee sifter which was stolen from my doorstep (can’t imagine the thief was happy when they found out what was inside). Customer service from Leigh was incredible, super helpful and got a replacement shipped out whilst they liaised with the courier (Yodel). Great company, will always choose them for coffee supplies!
24 augustus 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Hey Wolfgang,
Thank you for the amazing review, happy to hear we were able to help. We look forward to seeing you online again soon.
Team Coffee Hit
Excellent Customer Service.
Excellent Customer Service.
I purchased a Commandate C40 from Coffee Hit after my 1zpresso grinder failed irreparably. I forgot to take advantage of their Red Clix add on deal, so I contacted Customer Services and John sorted things out for me very quickly; the Red Clix arrived less than 24 hours later!
The Commandate is a fantastic grinder. Much smoother than my previous grinder and very easy to maintain. Also I can't believe how much of an improvement it's made to the quality of my brews!
2 april 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the awesome review!
We are so pleased John was able to help you out.
Team Coffee Hit
Great support for my Baratza grinder!
Great support for my Baratza grinder!
Bought a Baratza repair kit because my old coffee grinder stopped working last week.
I have got from them a manual how can I change the new spare part, and it was a 30min work, but worth it!
Thanks for the fast shipping!
18 maart 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the great review!
So pleased we could get you grinding again.
Team Coffee Hit
Baratza Sette 270w repair
Just had my Baratza Sette 270w repaired and I was absolutely delighted by every step of the process. Very speedy service with great communication and, given that the whole gearbox/burr/motor assembly was replaced, fantastic value.
5 februari 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Hey Stephen,
Thank you so much for this awesome review!
We are so pleased our technician was able to help you out.
Team Coffee Hit
Must try the coffee here
Must try the coffee here! Grab yours now and enjoy!
26 januari 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Hey Jack,
Thanks for the review, sadly as an online store I think this is perhaps meant for another lucky coffee shop?
Team Coffee Hit.
Clearly cares about the customer!
Responsive and kind customer service who sorted out an issue with my pouring kettle super quickly, replacing the defective model for free, even a few months after the original purchase. Highly confident in purchasing equipment from them again.
11 januari 2022
Review zonder uitnodiging
Antwoord van Coffee Hit
Brilliant review Callum!
So happy to hear the team were able to help you out.
We look forward to seeing you online again soon.
Team Coffee Hit
Highly Recommended
I placed an order which was received quickly and exactly as described, good communication and customer service.
17 november 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Hi Liz, Thank you for the awesome review. Glad we could help!
Thank you,
Team Coffee Hit
Great customer service received from…
Great customer service received from John at coffee hit, had an issue with my kettle and he responded to my enquiry within 10 minutes and a replacement was arranged within the next 20 minutes, superb communication and customer service, really pleased, thank you John!
6 oktober 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Hey Sara,
Sorry to hear you had issues with your purchase, but really pleased John was able to help you out. I will be sure to pass your kind words along.
Team Coffee Hit
Great service, competitive prices
I ordered a coffee storage solution from Coffee Hit that another website failed to provide after a month of claiming it was on the way. Coffee Hit had the exact same item shipped in a couple of days. Really easy to use and very competitively priced.
6 september 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you Matthew for the great review! We are happy we could help.
<3, Team Coffee Hit
Contacted for help sorting out a…
Contacted for help sorting out a driveshaft for my Baratza Encore, which I couldn't find on the site. The customer service I received was exemplary, quick, helpful, professional. Just brilliant.
1 september 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Brilliant review! Thanks Mantree!!!
Team Coffee Hit
Great technical knowledge and after sales care
After 2 years of daily usage, my Baratza grinder micro adjustment ring became loose. I called Coffee Hit and spoke to John?, who diagnose issue over phone. I was sent a replacement part, that was easily fitted (instructions and video online) and solved the issue immediately.
1 september 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the review Craig.
So pleased our Baratza technician John, was able to help you out.
Team Coffee Hit
Great selection of equipment at…
Great selection of equipment at competitive prices. Ordered a Baratza Encore grinder to save on the elbow grease of manual grinding and it's fantastic. Brilliant service from Coffee Hit too. Shipped earlier than expected and arrived in perfect condition. Thanks!
30 augustus 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the great review
Team Coffee Hit
Great end-to-end service
Coffee Hit's service to repair a coffee grinder a few months ago was so flawless, efficient and reasonably priced, I hunted down their founder's email address and sent a note to commend their service (and got a quick thank you back). They've really done a super job integrating their website with physical delivery, payments, email updates, and most importantly, repairs well executed.
23 juli 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the awesome review Greg! We are happy we could get you back to brewing.
Thank you- Team Coffee Hit
10/10!
Ordered a grinder from another company and they didn't send the product and took 3 weeks to get a response, had to get Paypal involved to get my money back. Ordered from Coffee Hit and it was shipped the next day on the Bank Holiday Monday and it came in 3 days later. Can't fault the service, quick delivery, plenty of emails to let me know when it was arriving, tracking, brilliantly packaged. Will definitely be using Coffee Hit for all my coffee items from now on! 10/10 service
6 mei 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Wow Kyle! That is a brilliant review!
I am so glad you enjoyed shopping with us, and super happy that we were able to help you out.
Hopefully see you online again soon.
Team Coffee Hit
They went the extra mile
I got in touch with coffee hit to get some spare parts to upgrade my Mahlkonig vario grinder.
They went the extra mile to get me the parts I needed, I'm extremely happy with the service provided. I have just installed the parts, very happy with them
24 april 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Thank you for the great review! We love to get people back to a working grinder.
<3, Team Coffee Hit
Highly recommended
I like this place, delicious coffee and look very staff, highly recommended
27 maart 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
Wow Ashley, what a review! thank you sooo much!
Team Coffee Hit
Excellent
I like this place😍 coffee was really delicious, great service and reasonable price. Thank you guys 👍🏻
26 maart 2021
Review zonder uitnodiging
Antwoord van Coffee Hit
and thank you for the great review Evie, really pleased you like the coffee.
Team Coffee Hit
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