I understand there were delays with importing the roaster I ordered. Communication and updates were constant once I contacted someone, but I was turned off by the rep requesting a photo of my ID to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Breville grind and brew coffee maker arrived on time and in good condition. It's been working well since. Very satisfied.
We ordered our coffee roaster new from Coffeeroast Co. and their customer service has been amazing. Flor, the customer service rep, was extremely responsive when our roaster fan malfunctioned only... Toon meer
Bedrijf heeft geantwoord
It was hard to find this coffee roaster in stock anywhere without a 3 month shipping delay. Coffeeroast Co shipped it much earlier than expected, PLUS sent a free coffee bean cooler too. Their price w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CoffeeRoast Co. is the place to find your next home coffee roaster. Our catalog of high quality coffee roasters will help you find exactly what you need. For over 2 years now we have been working diligently with the most well known names in coffee roasting so you can make the best decision for your investment in making your coffee at home. From growing or sourcing your own coffee beans, to finishing the pour over into that perfect cup of coffee, we understand the dedication and passion behind investing in your coffee. As the drink that starts your day and gives you the energy you need, why not make it an enjoyable experience as well? Even after placing an order with us we will make sure that what you receive will meet all your expectations. If you ever have any questions or run into any problems we will be there to help! A great cup of coffee is invaluable, let CoffeeRoast Co. help you find that perfect coffee roaster to help you explore the deep and rich flavor of coffee. Please feel free to contact us if you have any questions.
Contactgegevens
Verenigde Staten
- coffeeroastco.com
4,2
Goed
135 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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I just received my order few days ago…
I just received my order few days ago and I don't even know how to use it. So I contacted their support for instructions and Jelly helped me and sent me a video on how it works and it really helped.
5 april 2026
Review zonder uitnodiging
Received my order in time and it was in…
Received my order in time and it was in good quality.
30 maart 2026
Review zonder uitnodiging
Easy way of placing an order and…
Easy way of placing an order and quality items.
9 april 2026
Review zonder uitnodiging
The Breville grind and brew coffee…
The Breville grind and brew coffee maker arrived on time and in good condition. It's been working well since. Very satisfied.
10 februari 2026
Import Delays, Weird Request for ID
I understand there were delays with importing the roaster I ordered. Communication and updates were constant once I contacted someone, but I was turned off by the rep requesting a photo of my ID to verify the purchase as the shipment was crossing the finish line to ship. If this is was a known standard request from the company I would have not purchased this roaster from them in the first place.
Their rep also offered to ship a free coffee bag with the roaster in goodwill but that did not arrive with the shipment.
16 maart 2026
Antwoord van Coffeeroast Co.
Hi Mike,
Thank you for providing this feedback. We sincerely apologize for the frustration caused by the import delays and the unexpected request for ID verification.
While we use ID verification as a security measure to protect both our customers and the company from fraudulent transactions, we understand that receiving this request so late in the fulfillment process was frustrating. We are currently reviewing our internal protocols to ensure our security standards are communicated much earlier in the purchasing journey.
Furthermore, we are truly sorry that the coffee bag promised as a goodwill gesture was missing from your shipment. We want to honor our word and make this right immediately. One of our representatives will be contacting you directly via email to resolve the missing item and address your concerns personally.
We appreciate your patience and the opportunity to improve.
Best regards,
The CoffeeRoast Co. Team
Customer service was very good
Customer service was very good, but the coffee was a little weak.
6 maart 2026
Antwoord van Coffeeroast Co.
Hi WenHong, thanks for sharing your experience! It’s great to know our customer service hit the mark. Regarding the coffee, we definitely want you to love every sip. If you're looking for a bolder flavor, we have a few specific roasts that might be a better match for your palate. We appreciate the support and the chance to keep improving!
Good customer to client email reply
Good customer to client email reply. Looking forward into continued business.
27 januari 2026
Antwoord van Coffeeroast Co.
Hi MarezCafe,
Thank you so much for your review! We are thrilled to hear that you’re happy with our service.
At CoffeeRoast Co., we aim to make every interaction seamless, and it’s wonderful to know we met your expectations. We truly appreciate your trust in us and look forward to a continued business relationship with you.
If you ever need anything else for your roasting journey, please don't hesitate to reach out. Happy roasting!
Best regards,
The CoffeeRoast Co. Team
My experience:
As I stated in my reply to the email you sent, I cannot give an evaluation until I receive delivery of my machine because I need to evaluate it and compare that to all the advertised features. But as for dealing with the staff while placing my order I was very pleased with the help and explanation of the process. The only thing I would like to recommend is a way to better track shipping and delivery dates. Other than that I will be very happy to write a review of my new roaster after it arrives. Thank you for your attentiveness.
14 januari 2026
Antwoord van Coffeeroast Co.
Hi Timm,
Thank you so much for the 5-star rating and for your kind words regarding our team! We are thrilled to hear that you were pleased with the support and guidance you received while placing your order.
We completely understand and respect your decision to wait until the machine arrives to provide a full evaluation. We want you to be 100% confident that the roaster meets every advertised feature and expectation once it's in your hands.
We also sincerely appreciate your feedback regarding the tracking of shipping and delivery dates. We are always looking for ways to improve our transparency, and your suggestion helps us focus on the right areas for growth.
We look forward to hearing your thoughts on the roaster once you've had a chance to put it to work! In the meantime, please don't hesitate to reach out if you need anything at all.
Best regards,
The CoffeeRoast Co. Team
Fast delivery and the exclusive source…
Fast delivery and the exclusive source for the grinder we needed. It arrived in the manufacturer’s sealed box inside their packaging, so it was clearly brand new. I’ll order from them again and happily recommend them to others.
3 december 2025
Review zonder uitnodiging
Antwoord van Coffeeroast Co.
Hi Joni,
Thank you so much for the 5-star review! We are delighted to hear that you received your grinder quickly and that our service met your needs.
It is very important to us that our customers feel confident in their purchase, which is why we ensure all our equipment—especially exclusive items like your grinder—arrives in its original, factory-sealed packaging. Knowing that you’d happily recommend us to others is the highest compliment our team can receive!
We truly appreciate your support and look forward to serving you again the next time you're looking for an upgrade. Happy grinding!
Best regards,
The CoffeeRoast Co. Team
Shipping estimates were terribly…
Shipping estimates were terribly missed.
Communication with Customer Service, "New delivery dates do not work," please cancel order, we're ignored
2 januari 2026
Antwoord van Coffeeroast Co.
Hi Douglas,
Thank you for bringing this to our attention. We sincerely apologize for the shipping delays and the lack of response regarding your cancellation request. We understand how critical timely delivery is, and it is not our standard to overlook communication from our customers.
A member of our team has already reached out to you directly via email to investigate this issue and ensure it is corrected immediately.
Sincerely,
CoffeeRoast Co.
I couldn’t find the coffee maker I…
I couldn’t find the coffee maker I wanted anywhere, and then Coffeeroast had it. The purchase and shipping processes were easy, and I enjoyed my first delicious cup yesterday!
18 december 2025
Antwoord van Coffeeroast Co.
Hi Amanda,
We are so happy we could help you end your search! There is nothing worse than hunting for a specific brewer and coming up empty-handed. We are thrilled to hear the process was smooth and, most importantly, that the first cup was delicious. Happy brewing!
Best,
CoffeeRoast Co.
Poor costumer service
I ordered a moccamaster kits thermal carafe a week ago. Their shipping policy says pre-authorization until shipped. However, they authorized payment and I still do not have any updates on when it will be shipped. I have written two emails and left a message and no response. I am very unhappy about this situation.
22 december 2025
Review zonder uitnodiging
Antwoord van Coffeeroast Co.
Hi Sumatra,
We’re truly sorry to hear about your experience — this is absolutely not the level of service we strive to provide at CoffeeRoast Co.
Please rest assured that we’re taking your feedback very seriously and are doing everything we can to make this right. Our team is already reviewing recent orders and communications to identify your case and resolve it as quickly as possible.
To help us assist you faster, could you please email us at support@coffeeroastco.com
with your order number and full name? Once we receive your details, we’ll personally ensure your order is prioritized and you receive a clear update on its status.
We sincerely apologize for the delay and the lack of response — thank you for giving us the opportunity to make this right. Your trust means a lot to us, and we’ll do our best to restore it.
Warm regards,
CoffeeRoast Co. Support Team
Brews an amazing cup and feels…
Brews an amazing cup and feels top-notch. Mug space is a bit tight, but still a great buy!
4 november 2025
Review zonder uitnodiging
Antwoord van Coffeeroast Co.
Hi Brendan,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new coffee maker and that it brews an amazing cup. We always strive to provide top-notch products, so it’s great to know that it's meeting your expectations!
We appreciate your feedback about the mug space—we’re always looking to improve, and your insight is valuable. We’ll keep it in mind for future product designs.
Thanks again for choosing us, and we’re so happy to have you as a customer. If you need any further assistance or have more feedback to share, feel free to reach out anytime!
Best,
CoffeeRoast Co.
At first concerned but then happy 😊
Initially I was concerned about lack of communication but after several emails and calls , I got my answers and received exactly what I bought. At the end, I am happy with the product and maybe they need more employees to help customers.
12 november 2025
Antwoord van Coffeeroast Co.
Hi Pat,
Thank you for taking the time to share your thoughts with us! We truly appreciate your patience throughout the process, and we’re so glad to hear that you're happy with your purchase.
We sincerely apologize for the initial lack of communication, and we take your feedback seriously. We’re always working to improve our customer service, and we’ll be reviewing your comments to ensure we can better meet our customers' needs in the future.
It’s wonderful to know that in the end, you received exactly what you bought and are satisfied with the product! Your feedback is invaluable to us as we strive to enhance both our products and service.
Thank you again for your trust, and please don’t hesitate to reach out if you need anything else—we’re here to help!
Best,
CoffeeRoast Co.
I have no idea how to reach out to them…
I have no idea how to reach out to them anymore. I bought a roaster a few weeks back, answered all the questions they asked me and never heard back from them. I have sent them multiple emails and called multiple times and they haven’t had the courtesy to reply. I am beyond disappointed and without what I was promised to receive.
10 november 2025
Review zonder uitnodiging
Antwoord van Coffeeroast Co.
Hi Patricia,
First and foremost, I want to sincerely apologize for the experience you’ve had. I completely understand your frustration, and I am truly sorry for the lack of communication and the disappointment you’ve experienced.
There has been a recent personnel change at our store, and unfortunately, some of the emails were lost in the transition. However, we’ve now located your emails, and I want to assure you that we are committed to resolving this for you. One of our representatives will be reaching out to you shortly to continue communication and make sure that your experience is a positive one moving forward.
Your satisfaction is incredibly important to us, and I truly appreciate your patience as we work to address your concerns. Please feel free to reach out directly to me if you have any immediate questions or need further assistance.
Again, my sincerest apologies for the inconvenience caused, and I look forward to making this right for you.
Best,
CoffeeRoast Co.
DO NOT ORDER FROM THIS “company”
DO NOT ORDER FROM THIS “company”. I ordered a coffee machine on 8/17, it’s now 10/4 and no sign of it- almost two months ago. They keep telling me they are sending it and I should receive it within 6-8 days and it never arrives. Not to mention it was in stock on their website. Truly terrible experience.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Coffeeroast Co.
Hi DeShanna,
First, I want to sincerely apologize for the poor experience you've had with us. I completely understand your frustration, especially after waiting for almost two months without receiving your order. This is absolutely not the service we strive to provide, and I take full responsibility for the delay and lack of communication.
I am deeply sorry for the inconvenience this has caused, and I completely understand your disappointment. I want to assure you that we are investigating this matter immediately to ensure it’s resolved as quickly as possible. Our goal is always to provide excellent service, and I’m truly sorry that we have fallen short in this instance.
I would love to personally make things right and ensure that your order is either delivered as promised or offer you a solution that works for you. Please reach out to me directly so we can address this issue and restore your trust in us.
Again, I deeply apologize for this experience and appreciate your feedback, as it will help us improve.
Best,
CoffeeRoast Co.
Price was way better than everyone…
Price was way better than everyone else’s. It just took longer than I expected but love the coffee maker. I like buying from smaller businesses.
5 september 2025
Support Team Was Fantastic
I had a few questions before pulling the trigger on the Lelit Anita Espresso Machine. The support team was super helpful and gave me clear guidance. The machine arrived in perfect condition, and I’ve been enjoying café-quality shots ever since. Great experience.
26 juni 2025
Review zonder uitnodiging
Antwoord van Coffeeroast Co.
Thanks for the wonderful review! We’re thrilled the Lelit Anita Espresso Machine is serving you well and that our support team could help make your decision easier. Enjoy every shot!
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