The Collective Co Reviews 26

Very poor service, very expensive and I would advise not to use this company because I paid over £100 and I’ve just had it checked out with someone else and that’s why I’m not getting any Work your best thing is to avoid d Disappointment because I don’t want other people to lose their money like how I lost mine very poor service and please take my advice

I am writing about this company's online store. I purchased a Ralph Lauren handbag and it arrived in a damaged bag and torn tissue paper. The bag itself was defective and had torn sticking. The label on it said Made in Cambodia and the dust bag it came in said Made in China. These bags are seconds with a very high price. Ralph Lauren is a high quality global brand and it is shocking that its name and reputation is being squandered like this. These are not genuine designer bags. A designer bag comes in a box with its own dust bag. Be careful when dealing with this company. I was offered 2000 loyalty points as compensation but I have yet to receive it. Be warned ⚠️

Ordered a pair of trousers. Website seemed legit. Never dispatched or delivered. Had to contact my bank to open a dispute. DO NOT BUY FROM HERE

I purchased sandles when I put them on there is no arch support and not very comfortable and unstable
When contacted support I was given 2 options
1 return and receive a refund
2 keep and get 30% discount on another item

I opted for the refund as I couldn’t wear the sandles

Then received a second email offering option 2 with 40% discount
The next email has basically said as I hadn’t responded I would not receive any more emails

Not a good way to do business

placed an order on the 31st of March and still to date (11th of April) haven’t yet receive my order and I’m chasing via email and instagram for an update - no response whatsoever

Very fast delivery but have emailed about a return as it’s too small and haven’t received a response back

Worse experience ever.
They accepted my payment but didn t send my order. Not even an update, a confirmation. After 10 days full of calls and mails, they answer and tell me that they will cancel my order because they don t have that product and now i have to wait another 10 days yo gey my money back. 20 days i have my money blocked. Avoid them, they don't care about costumers.

Quick delivery. Quality garment

Not happy at all you have sent me a hoodie that says it’s medium but it’s more like an extra large. I’ve sent two messages to your team about this and just received two messages back that are blurred and I can’t read It would be good if someone from your team can contact me regarding getting my money back or swapping for the correct size

Very quick delivery and by far the best communication of any designer retailer that I've used. By either WhatsApp or email; they respond quickly. Overall a great experience!

Quick delivery spot on fit all 5 for me

Great T-shirt delivered quickly, will use again!

Service was great and next day delivery

Ordered a Palm Angels hoodie after speaking with Lee on what size to get, fast service came within 2 days, will deffo be ordering again

Fantastic seller. Excellent communications, super fast deliver and great product. Highly recommended

Fantastic service from start to finish definitely recommend

Great service! Friendly team, will absolutely use again! Thanks guys

great service! and products were exactly as seen, and also the cheapest i've managed to see so far 👌🏼

Ordered a CP jacket and was over the moon with the efficiency and whole process. Would 100% recommend