3M Reviews 

Hung a picture less than 3kg on heavy duty set stayed up for nearly two months before it decided to part company with its partner and smashed glass everywhere ? Useless now need new frame and glass waste of money use a nail much safer

Excellent customer service. Having used a command strips and hooks for many years, I had lost a part of some hooks. Contacted Customer Services who asked for photos to be sent … whilst they couldn’t get replacement part, Krzysztof arranged for replacement hooks to be sent out and they arrived next day.
Fantastic customer service, thanks so much.

Contacted customer service as paint was taken off when taking off the strips even though following full instructions- this was their reply
Thank you for contacting 3M UK Plc with your recent experience of using 3M Command™ products.

We would like to take this opportunity to assure you that all our products have been subjected to extensive testing to ensure that they are of the highest quality and are manufactured to the highest standards for their purpose as advertised or described on the packaging.

However, for us to be able to investigate your complaint, please kindly answer all the following questions and provide the images requested. Please note that without replies to each of the questions, we will not be able to provide a solution.

What Command™ product did you use? Please provide a picture of the product used and full product name/ID
Have you used Command™ products before?
What texture/material is the surface that the Command™ strips were applied to?
What room/environment was the Command™ product used in?
When was the surface last decorated?
Did you clean/prepare the surface before use? If so, how?
After the Command™ product was applied to the surface, how long was the wait before hanging the item?

If you used Command™ Picture Hanging Strips…

How were the strips positioned on the back of the frame?
How many pairs of strips were used?
Please provide an image of the back of the frame or a drawing
If the damage occurred by an item falling/product coming away from the wall…

How long was it hanging before it fell?
How much did the hanging item weigh?
What are the dimensions of the object or frame?
What happened when your frame fell down?

When the item fell did the strips unlock?
Did the frame fall away from the strips leaving the strips on the wall?
Did the strips come away from the wall?
Please provide images

If the damage occurred during the removal process…

Please describe in as much detail as possible how you tried removing the Strips or Hook.
Please provide an image of removed strip


Thank you for taking the time to contact us. We will assess the details you have provided and come back to you shortly.

Additionally, you can provide us with your phone number, as our specialist may need it to support you faster.



Kind Regards

Mateusz Stenzel

AMAZED THEY NEVER ASKED MY BLOOD TYPE every thing else WAS ASKED

Bought the 3M card Command 5.4kg strips. Tried to hang 2 pictures, the lightest was 925g. Followed instructions exactly as described. Tried to hang them on Matt painted walls. absolutely useless! The stick on the back was nowhere near strong enough. Pressed on for a good minute. When I tried to peel away the whole lot came away from the wall straight away both times. The stick on the back was not up to standard or I have an old batch. Not cheap either! Wouldn’t trust them with an expensive picture it will just drop off and smash.

I was disappointed to find the hooks damaged the walls when you tried to remove them. I would advise anyone to think twice before they use them. They were great at holding up the Christmas garlands, but I am now left with the dilemma of 4 rooms which I will have spare hooks dotted on walls or face paying someone to fill, sand and paint the damaged walls if i remove them! Expensive mistake

Totally waste of money. Held a light photo frame up for 10 minutes before the frame fell and smashed ruining the photo inside. Absolute scam.

Absolute awful product newly decorated walls 3 weeks ago followed instructions to hang a picture then as it said on instructions took it off the wall to settle adhesive but to my horror it took paint and plaster off the wall as well thank goodness only tried with one picture. Don’t buy this product it will damage your walls!!

Utter rubbish. What an expensive waste of money. I am disgusted. Really wish i had read the reviews. Total misrepresentation as to product claims by this company. How they get away with it i will never know.

Removed adhesive strip as instructed, and it took the paint off the walls. Not very good.

After contacting the company to tell them of my absolute horror while trying to hang a new print with these strips, which damaged the frame. They were totally unhelpful and gave me a list of questions and according to them I answered unsuccessfully. I would advise no one to buy these unless you want damage to occur to your artwork etc. When I ask a framer about getting my print reframed he informed me of how many other people have had the problem with these strips. I’m totally disgusted as it was a brand new print which cost me in excess of £150.

What a load of rubbish...spent £7 on 2 packets and they just don't work at all....how are they still for sale. Wish I'd read the reviews before wasting my money

I gave one star because it doesn't let you rate no stars. I've tried a couple of different Conmand Strips and they all suck! None of them stick. I would never recommend them to anyone!!!! HORRIBLE!!

Well, these picture hanging strips simply don't work!
There doesn't seem to be enough adhesive to hold the strips to the wall when you attempt to hang a picture. However, there is enough to pull off the paint!
Very disappointing

Bought these as we can't drill walls due to inset fire fitted,
So thought this was the answer to our prayers ,paid a little bit extra so they would hold a paper canvas picture weighing about 1lb and it wouldn't even hold pic to the wall as it said pics up to 7.2kgs
What a waste of money and would never buy again

I am here personally to tell you that these strips suck. Hold up to 3 pounds? Try not even a pound. If you want to spend nine dollars to get pissed off eight separate times each time your decoration falls and this is the product for you. $18 later, so far one decoration has survived

I hired someone to hang a series of five photos on the wall. when I returned later in the afternoon, four of them had fallen off. do not buy this product. 3M command brand is absolute garbage.

Horrific horrific horrific and a shame you cannot upload photos here

It has taken off massive lumps of plaster after being removed as instructed I have 6 more to remove and petrified knowing a whole wall a WHOLE wall will need to be plastered. I am so angry at you for selling this total rubbish and costing me a fortune when having small picture hooks would have left a tiny hole - furious

Id give it 0 if i had to took paint of walls say on advert there reuseable etc nope woke me in middle of night with loud bang u all should be sued dont buy these u guys will pay for it

Wish I had read these reviews first.

I bought the velcro style wall strips. It is as if they have no adhesive to stick to what I need.

It has subsequently damaged my Google home and carpet.

I have contacted customer service and will wait to see what they say.