Compare Broadband Reviews 4.238

Advice I received was clear and very helpful

I believe the customer service person that helped me today, his name is Ian, forgive me if I am wrong. However, he was great, answered all my questions, and was patient and friendly while professional at the same time. I will call back to get help with power connection.

The English gentleman calling me back was extremely helpful and very patient. Very much appreciated.

Great customer service

Compare Broadband provided good advice on other providers however upon agreeing to change, failed to advise of possible 30day notice of cancellations policy by current provider which resulted in me having to spend a considerable amount of time on phone with new provider changing activation and payment dates to avoid doubling up on payments.

Adam was extremely helpful. He went through plans with me and explained in terms i would understand. When I asked about another plan he went on to explain why their plan might not be as good. My brother-in-law and sister were listening and they were so impressed that they are going to contact Adam when they change their plans.

They made it easy for me and gave me a list of companies to compare prices. They did all the hard work for me and I didn’t even have to cancel my old company. I did have one hiccup but I rang them and the problem was solved almost immediately.

Excellent service from friendly staff easy to understand and helpful

When you have an experienced English speaking representative then what can go wrong? Nothing and we signed up to a new contract with Daechelle who was truely helpful and professional in more ways than one.

At the beginning of the call I was really frustrated and angry with my TPG internet service and was thinking about changing providers. I spoke with Rory who was absolutely amazing and was able to explain the best option for me and my needs. He was calm and listened without interrupting. By the end of the call I was feeling much better and now have better internet and electricity. Thanks Rory.

Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clearly spoken which really helps in call centres. Will be using these guys again in 6 months to budget swap to a new NBN provider once again to minimise plan premiums.

Great customer service, understood what I was needing and saved me money.

I was originally prepared to tell the compare person I didn’t need their assistance and would apply online when I had time, however they were so kind and helpful and made it easy for me to understand that I went ahead and asked them to lock in a new nbn plan for me. Awesome service.

Sorry i should remember name of gentleman supporting me, but he was marvellous. Very informative, very supportive as I am older and slower with IT then the younger generation. Nothing was a problem and he kindly assisted me.

Easy to deal with

The process was made easy and having the comparisons to view via email first was helpful, Tim from customer service facilitated the switch of providers the information was clear and process easy

Great customer service when I thought I couldn't get a better deal for my internet. I would recommend Compare.

Just nice and simple saved myself money on electricity and internet, lovely customer service, explained everything

The sales agents will do anything just to close the sale even if it includes lying.
The guy named jack, lied about the installation date, because of that I had to move my move-in date 1 week ahead.
I took time off from work and now they are telling me that they need to move it 1 week ahead again.

The whole value add of this business is to make the connection smooth but once they close the deal they say we cant do anything.
Before placing the order Jack told me if you have any hickups call us we will sort that out for you and then he went missing.