I used Concrete Lab few times now, their product is very good, easy to work with and you can create amassing finishes. The team is great, understanding. Next day delivery is a very good service.
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Lees wat reviewers zeggen
Despite months of e mails and failed call returns regarding returning the items bought which they say you can, I am left £800 out of pocket. I have already explained shortly after purchasing that the... Toon meer
Bedrijf heeft geantwoord
The chaps at concrete lab made it very easy to produce a kitchen worktop I'm really pleased with. All the products worked well and the videos are an excellent resource. I had a couple of extra que... Toon meer
Really great advice on how to repair and seal our existing worktop, we needed to ask for advice on a number of occasions and the team at concrete lab were really knowledgeable and always happy to hel... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Concrete Lab, we sell the highest quality materials for your polished concrete products. Many of the products we sell, we manufacture ourselves and use in-house. Our aim is to help you to achieve professional results with the minimum of experience.
Contactgegevens
Unit C3, Station Approach Industrial Estate, CF64 3EE, Penarth, Verenigd Koninkrijk
- 02920 706385
- info@concretelab.co.uk
- concretelab.co.uk
4,2
Goed
104 reviews
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Great product and will be buying from…
Great product and will be buying from this company in future. If customer service would be better, there would be 5 stars rating.
22 december 2021
Antwoord van Concrete Lab
Hi Linas! Thank you so much for your review. We’ve been absolutely hectic of late and I’ll be honest when I say we’ve had difficulty keeping up with questions and enquiries via phone, email, chat etc.
However that’s absolutely no excuse and we’ll be working really hard from the start of 2022 to get back to all our customers as quickly as we can!
I hope you’ve had a great Christmas and we look forward to hearing from you in the New Year.
Best regards from me, Toby and the Concrete Lab Team.
Purchased some smoothing paste in light…
Purchased some smoothing paste in light grey. Watched the YouTube tutorial, which was really helpful. Really pleased with the finished result. Thank you.
15 oktober 2021
Competitively prices and quick delivery
12 oktober 2021
excellent service
23 september 2021
Review zonder uitnodiging
Thanks so much for your help
Thanks so much for your help
I think I rang u about 3x for advice
Products were very good & tutorial videos excellent
Consequently my project came out really well
I must admit I didn’t expect such good finish on the concrete but it is really top end
29 augustus 2021
Great advice and support whilst…
Great advice and support whilst producing my own GRFC worktops. Also Great guys to talk to regarding any issues you may experience whilst making your own worktops or other concrete products.
Big thumbs up 👍
31 juli 2021
Disappointing and frustrating customer service
I'm writing this review out of frustration, I don't like to leave negative reviews. I initially came across this company online and as it looked like they were offering a great product and exactly what I needed for my clients project. I went ahead and ordered the sample pack and this is where the problems started, it took more than a week to get hold of the samples, not what I expect, especially considering the cost and (and shipping cost!) of them. Not much luck chasing up via contact channels (no phone line due to covid) and very little in the way of response through the support email address. I eventually got the samples, got a colour choice from my client (which I had to alter as they changed their mind, this is where the 2 stars come in as admittedly concretelab did confirm my alteration within the same day. However at time of writing I placed my near £1000 order a week ago and despite chasing through all available channels for status updates to get some idea of when my order will appear I have had no response. Even if I'd be told that I wouldn't receive it in time for my deadline at least I would have known. Very frustrating. Disappointing customer service experience so far for what looks like a great product.
Update: After leaving this review I was contacted promptly and received my order the next day, still too late for my deadline but I appreciate it being dealt with. Please get your phonelines up and running and customer service communication running and I think you'll have it sorted!
27 juli 2021
Review zonder uitnodiging
Antwoord van Concrete Lab
Hello Jonathan. I am sorry to read your review and completely understand your frustration.
The order was changed on Thursday as you say, which did create a delay in the processing time because we make up every premix product with fresh materials/ingredients. Now as of Tuesday, your order is prepared and ready for despatch with a dedicated courier. It will be with you tomorrow.
A pleasure doing business with…
A pleasure doing business with Concretelabs.
Considering we're in a pandemic still, all of my questions were answered in a timely manner, and the products were delivered more quickly than I expected.
Now, all that remains to be seen is how easy the products are to work with.
23 juli 2021
Time is of the essence - update!
I appreciate everyone is busy but saying i will have it by the end of the week and then saying you"re working through a backlog is simply not good enough - i need a time scale as time is everything in building -
UPDATE: Upon review of the response from Concrete Lab, which was immediate, I have to say i now have shipment on its way! Losing 1 star for not actually in receipt of the goods and having to write a bad review to get a response.
19 juli 2021
Antwoord van Concrete Lab
Hello Roger. Firstly we can only apologise for the delay. As per my email to you, your order is being despatched with a Same-Day Courier to ensure that it reaches you as quickly as possible.
Superplasticizer
I ordered some superplasticizer which was delivered promptly.
I contacted Concrete Lab for some advice and they emailed me back with a useful and detailed response within half an hour, so full marks for the product and customer support
16 juli 2021
Great service product and delivery etc
Great service product and delivery etc. This is my second concrete project. They are simple to use but there are a few things I did differently second time round that work better. Mainly I avoided the silicon beading as the slightest smudge shows up on the concrete after casting so it’s much easier to sand the edges smooth after it’s cast
15 juli 2021
Review zonder uitnodiging
Great product
Great product.
Also no quibbles when I returned a tub I mistakenly ordered in the wrong colour
13 juli 2021
Fast delivery of what I needed
Fast delivery of what I needed. I have not completed the project yet but have trust that all the components will work well.
7 juli 2021
Extremely helpful and offered advice…
Extremely helpful and offered advice before we ordered. Delivery was extremely prompt. Not used the product yet but have big hopes for it.
6 juli 2021
Love your products and service
Love your products and service. Tutorial videos are clear and easy to follow. ANYONE can create magic with how easy it is to use.
30 juni 2021
It's rare to get customer service like…
It's rare to get customer service like this. There was a problem with the shipping and Concrete Lab truly went the extra mile to sort it out. Couldn't be happier! UPS on the other hand...
23 juni 2021
Always top notch
Always top notch. Great product and really helpful staff/service. I've ordered a fair few things off them now, and I would definitely recommend them!
16 juni 2021
Great product!
Fast service, despite pandemic, very helpful resources on the website and an excellent product. Very happy with our concrete worktops.
5 juni 2021
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