ConnecTen Internet Reviews 698

I have ConnecTen...live out in the country so my signal strength changes...this time my router wasn't letting the company know its working. Mysti was my service rep...she got it working quickly and with EXCELLENT customer service....if I could give 6 stars, I would!

Angel is very pleasant to speak with. She was very helpful when it came to adjusting my subscription. This is a very good company.

Mysti was courteous and very helpful. She responded quickly and resolved my issue.

Mysti could amazing care of me and I couldn’t be happier!!!

I contacted Angel to change the user name on the router and it was done very quickly. Always the best service.

Today I contacted ConnecTen Customer support via the chat box. Their response is quick, the support team is caring and gets right to assisting me with any issue. Today my support team person was Angel. Angel was quick and happy to assist me. I needed my service strength tweaked, asked for the name of which carrier provider was strongest for my area so I may reference for future purposes. Angel shared all networks are showing a good signal and told me which one was 5G. I was also provided with a picture of the current test speed. I also had a Profile question which Angel assisted me with successfully. As always 110% satisfaction with ConnecTen Internet. If you aren't using ConncTen Internet you should. My husband and I travel full-time and our ConnecTen is with us and we use it basically 24/7. Thank you again Angel for assisting me today. You are AWESOME!

No issues in the last couple of years except one minor snag that was quickly and efficiently resolved with a quick reboot of our system via an online update. We highly recommend ConnecTen for your internet provider, especially if you live in your RV fulltime like us over the past 6 years.

The monthly renewal of services is very timely and accurate. Reminders come out in advance so that you are aware of your renewal and allows for changes if needed.

Excellent company rep call. Explained issues to me very well. Customer service has always been fast and responsive.

Misti was great to work with. She even sent me a text letting me know was working on my issue and she resolve it quickly! I was very happy with the support ConnecTen gave!

To start - Jasper was fantastic! I was having some carrier (T-Mobile) issues with Streaming not working. My ATT hotspot was working fine. Via chat, asked to switch to ATT and then also asked to try Verizon. All services were working with both carriers - speed better with ATT. Super great customer service. no issues with my multiple requests/testing. Fast, prompt reply & changes from Jasper. Most excellent experience.

Always quick, easy and respectful.

Order process was simple and easy and I received it very quickly

All I had to do is screw on a few antennas and plug it in
❤️❤️❤️

this business is running by fraudsters and address used in attempt to steal from us. We identified multiple suspicious purchase attempts placed through our website using different names and mismatched addresses. These orders were flagged by our fraud-prevention system as high-risk and were therefore canceled for the protection of our company and customers.

Based on our internal fraud-screening results, please exercise caution if you receive order attempts under the names Shneur Wisnefsky or erez Shrem, particularly when the billing and shipping information does not align. Our system detected repeated attempts with varying personal details, which is a strong indicator of fraudulent intent.

UPDATE: We discovered that your address was recently used in two attempted fraudulent orders by individuals under the names Shneur Wisnefsky and Arez Shrem. It appears they may be using stolen credit card information—potentially even belonging to your own customers—to place unauthorized online purchases. We wanted to make you aware of this situation as a precaution.

We have been a customer for about two years. We have two homes and an RV. We use the box in all locations with excellent coverage. When service is needed, Angel was on line with us and provided prompt assistance and stayed with us until the problem was resolved.

Easy, professional and quick communication! Mysti is THE BEST! 😃

Product works better then anything else I tried. Support is quick friendly and knowledgeable
Thanks Tyler for a great experience
Alan

We use Connecten internet for our Full time RV internet. We used to use starlink but it was very difficult to use since we camp in actual campgrounds with trees. This works with Cellular/mobile services so it works a lot better. Customer service helps out, there's a CS rep named Angel who always is on point helping me get a good mobile service connection that works well for our postion and distance to towers.

ConnecTen has been great!
Since we travel around frequently and internet can be spotty in some areas, we are very pleased to have an internet service that can find us the best signal with the best speeds for our area as we move to each location. This evening as our family sat down to watch the Christmas movie, the internet was spotty and kept losing connection. I called ConnecTen and spoke to Angel. She not only got us connected to a better service with no problem, but sent me a text ensuring that we were happy with the signal and quality of the speed. Thank you Angel for your Superb Customer Service and genuine care for us as your customer.

I have been a proud Connecten customer since Sept 2025 and I have always had great connectivity. The few times I have needed assistance, they've been great! Just hop onto the Live chat and they have always helped me resolve the issue. It's usually just a quick reset when I've changed regions in my RV. I definitely recommend Connecten for traveling secure internet wifi or even stationary at home. I do both and it is consistently awesome! Shout out to Angel who helped us most recently!