Connecting Britain Reviews 379

Great experience. Fast at getting back to us and great knowledge

Sophie in accounts has been great. Got a new bank account and needed to update our direct debit details. Was on and off the phone within 5 minutes.
Thankyou

My account manager Martin has been amazing. He took over a few months ago and I've been speaking to him bi weekly about different things I need to add to my system and nothing is ever to much trouble.
Thank you for a great service and please let him know he's doing a great job!

Great work guys, we disconnected our router by mistake, James had us back up and running pronto great work guys

Julia was amazing with her help. She was clear with her instructions and found a quick fix for our problem. Thank you Julia !!

Needs to change my voip system and network. They were really good a getting me a great deal and came an install quick and efficient and showed the staff how to use the new system. FABTASTIC

We signed a 4 year contract with Halo communications which was taken over by Connecting Britain which has recently ended.

Although we have had issues with the service during the contract, I have found the staff generally polite and efficient.

We decided not to renew our contract as there are better options to meet our requirements elsewhere. According to the contract we signed with Halo, the agreement can be terminated by either party giving to the other 1 month’s notice after the minimum term.

I was surprised to receive an invoice for 3 months notice period (£743) and a copy of different terms and conditions justifying this. We have at no point been informed of a change of the conditions of our contract.

I have begun the complaints procedure and am confident that CB cannot just change their T&C’s to suit them without notification. I wlll take this to the ombudsman if required.

For anyone reading this before signing up with Connecting Britain, I would recommend you keep looking.

Diabolical service from this company. I’m aiming to report them to the FCA as soon as I receive their final response letter. Broken promises, unreturned responses to messages and calls, no managers available to talk to and no equipment received. I’ve spent hundreds of pounds and have nothing to show for it. Feels like theft tbh
Update 15/03/24 - Be aware of the finance company that Connecting Britain are using - Armada Asset Financing. They won’t take any responsibility for their relationship with the Connecting Britain scammers

quick, simple, fixed

I'm taking this opportunity to express my absolute dissatisfaction with Connecting Britain's services. Since we entered into a contract with them, we have encountered a series of problems that make us strongly advise against using their platform management services.

We initially believed that they would seamlessly take over from our previous account, but the transition has been nothing short of a nightmare. Our phone lines, a critical element of our business, have been problematic since day one. Clients are calling us, only to be met with phones that don't work or, when they do, are plagued by interference that hinders communication. We've brought up these issues repeatedly, but they remain unresolved.

As a result, we've had to incur the additional cost of mobile phone lines alongside Connecting Britain's line rental. This is a direct consequence of their system's unreliability. When we entered the contractual agreement in July 2023, we expected a service that would eliminate the need for a call forwarding system to our mobile devices. However, that has been far from the case.

Our main concern is that it appears they are charging us for two accounts when we only require one. They recently provided us with the second account, even though it's been months since we initially signed the contract. Despite our clear communication that we do not need the second account, it seems to fall on deaf ears, and they continue to invoice us for it.

Working with Connecting Britain has proven to be incredibly difficult, with dire consequences for our business operations. This situation has tarnished what was once a smoothly functioning operation.

To make matters worse, Connecting Britain took over our contract from Halo Tech, leading to a change in our lease agreement from Siemens Finance to Shire Leasing. The transition required us to terminate our agreement with Siemens and request a settlement figure, which we promptly provided to Connecting Britain. Despite this, they have not paid our settlement figure, resulting in late default charges and daily interest fees.

The whole ordeal feels like we, as the customer, are doing more work to resolve their problems than they are. I would strongly discourage any business from entering a contractual agreement with Connecting Britain. Their services have proven to be unreliable, their communication is severely lacking, and their actions have had a detrimental impact on our business.

John was super quick at resolving the issue we had this morning with one of our handsets. Thank you for your support and the follow up.

John got us sorted in record time after a power outage on our end causing a loss of configs.

In general all of our technical or config issues have been resolved on the initial call without excessive transfers or hanging about for call-backs, always a big plus in my book.

Phone service works ok and that's the positive.

As for the negative, we have never managed to have had called ID working despite chasing this up numerous times with various people.

We had an account manager for a short period who seemed very helpful at the time, but she left unbeknown to us, which has left us with queries unanswered.

We have been charged twice a month for the service ever since we started with Halo and then continued to Connecting Britain. We only receive one invoice per month and despite chasing this up on email, no one has managed to explain this.

Automatic charges were added to the account for Breach protection which we did not require - it took a few months to finally get a cancellation notice but we are yet to receive a credit.

I have asked for details of our contract end date as we want to move away from this company, but again no response to my emails.

Support team were quick to respond, fixed the issue and kept us updated!

Great system, great staff

thank you John for your professional approach, patience and prompt replies.

We recently moved premises and James was a great help in getting us setup at the new site. Our broadband and phone system worked exactly how it did previously and there weren’t any big delays. Thanks guys and thanks to James!

The first person I spoke to just told me to do the standard stuff which didn't help. When i called a 2nd time I spoke with John who was very clear as to the problem and how i should solve it. Plus confirming what i already knew that only after speaking to an advisor should i do a factory reset not before! As far as John goes he was very helpful.

Given the current situation, I would strongly advise refraining from engaging with Connecting Britain until they have resolved their internal issues.

I'd like to provide a constructive and fair review of the company Connecting Britain. I was a loyal customer of Halo for four years, and I must admit that Halo provided an excellent level of customer service and consistently met customer expectations.

However, I regret to say, with the utmost respect for the individuals working within Connecting Britain, that they seem to be facing daily challenges dealing with customer complaints and frustrated clients. The transition from Halo to Connecting Britain initially appeared smooth. Nevertheless, when I decided to upgrade our Wi-Fi system and entered a new contract around July 28, 2023, which required some work at one of my businesses, the troubles began.

**Stage 1**: Two weeks passed, and they assured me that the equipment would be delivered to my business on August 18th to facilitate installation by engineers on Tuesday, August 22nd. By this point, I was already on my second account manager. However, August 22nd came and went without any communication or updates.

**Stage 2**: Subsequently, they informed me that they were encountering difficulties procuring the necessary equipment. It took me reaching out to them to discover the cause of the delay. They set another installation date, which also passed without any notice or communication.

**Stage 3**: We scheduled another installation date, and they assured me that the equipment was in their possession. They even called me on Thursday, August 24th, at 3 pm to confirm delivery on Friday, August 25th. Unfortunately, the equipment did not arrive as promised.

**Stage 4**: At the six-week mark, I spent another frustrating 30 minutes on the phone expressing my disappointment regarding the lack of communication and professionalism. I could have easily taken my business elsewhere. However, I decided to give them the benefit of the doubt. We agreed that the equipment would be brought by the engineer and installed on Monday, September 25th. This date had been Some 10/11 days in advance, which suited me as my business was closed on Mondays, allowing me to work remotely. However, due to my lack of trust in their reliability, I contacted them on the morning of the installation to confirm. They replied at 9:35 am, assuring me that the engineer would arrive around 1 pm as planned. Yet, by 2 pm, there was no sign of the engineer, and my subsequent email inquiry revealed that they still had not received the equipment. This was despite their assurance two weeks earlier that they already had the equipment, and that the installation would proceed, and reassuring me at 9.35am its going ahead

In summary, while Connecting Britain may appear promising on paper, their execution leaves much to be desired. In my 30 years of business, I have never witnessed such a lack of competence and reliability. It is truly unfortunate, as I had previously been a satisfied customer of their predecessor, Halo. Therefore, I strongly recommend exploring alternatives until Connecting Britain can resolve these persistent issues if they ever do. are still around !!