Amin, called prior to the CHC checklist being completed to go through what we should expect.
He offered reassurance where doubt was cast by other professionals(mainly the ones whose job it is not get the outcome that families hope for.
He spoke up during the checklist assessment, representing our mum and being her voice.
He called again after the meeting, to give feedback on how it had gone.
We don’t have a decision yet but so far we are happy with the service of Compass.

Compass take care of everything, explaining the process in detail and being available to attend meetings on your behalf.
Highly efficient and a must have to have such support on your side in a highly technical domain.
Our advocate, Milli, was quite simply superb.

We wanted to share our experience specifically with the advocacy service provided by Compass during a recent FNC review for our grandmother.

We were very impressed with the level of professionalism and preparation shown. The advocate demonstrated a strong understanding of the CHC and FNC frameworks, asked the right questions, and ensured that key points around care needs and historical changes were clearly articulated during the review.

What stood out most was their ability to challenge appropriately while remaining constructive. They helped keep the discussion focused, particularly where there were attempts to downplay certain care domains. Their presence gave us confidence that the process was being handled fairly and that important details were not overlooked.

The pre-meeting ahead of the review was particularly valuable, allowing us to align on key points and approach the meeting with clarity and structure.

Based on this experience, we would recommend Compass’s advocacy service to families navigating CHC/FNC reviews who need knowledgeable and effective support.

Thank you again for your assistance.

Knowledgable and professional representatives advised and guided us through a complex and essentially "secret" system of funding for individual health care.
Using their experienced advocate to act on our behalf prevented us getting lost in the bureaucracy of the claiming process.

CHC continue to keep me informed at all stages and again have provided very professional and expert advocacy for our appeal to ICB. Whilst providing input myself the thoroughness of the work done by CHC meant it wasn’t essential.

My advocate was completely on the ball, asked very pertinent questions of both the adjudicating nurse and the care staff. Even challenging some decisions successfully in our favour. Extremely glad she was on board.

A first class representation by Maddy Turner the advocate. Explanations were clear and guidance throughout the process was very professional and insightful.

Compass have been helping my sister and I with our father's claim. So far we have been unsuccessful and we are waiting now for a final decision. Whatever happens, we have valued the support and wisdom of everyone in the Compass team. Most recently we have had Madison help us - she has been very knowledgeable and wise, managing a complicated appeal along with managing us as family, coping with all the emotions of this process - especially as our father passed away during this time. Whatever happens I am glad that we have given this a shot. It is the right thing to do, as we firmly believe we have a strong case, and at the very least we have had Compass help us as we go forward. If the decision goes against us, it will not be for lack of support or experience from Compass. Thank you Compass - fingers crossed!

Exceptional level of service, constantly being updated with emails on the case progression and follow up telephone calls as required. Mya the advocate on the case review assessment was excellent her knowledge and skills were extremely important to our case.

£10,000 we spent so think very carefully about spending your hard earned money.
This is not a bad review for Compass they did let us know nothing is guaranteed and they did try their best, but this is a review more about the system. Our mother is bedridden, cannot feed herself , and can get aggresive at times, we all thought it was a slam dunk case us compass and the social worker. On the day of of the final assessment the social worker never even bothered to turn up, we had spent over £10,000 on this only to be turned down for continuing healthcare. So just a heads up think very carefully before spending .The 5 stars are for Compass who did their best.

Fantastic, comprehensive service. Covered everything, chased up unresponsive local authority.
Successful outcome.
Absolutely recommend

Cara was helpful and understanding and picked up on matters that we would not even have been aware were relevant. Her assistance and support were much appreciated

From my first phone call to Compass CHC I felt reassured that I was in good hands. The man I initially spoke to gently talked me through the process and I felt no pressure , just reassurance that they would represent my friend well at the meetings . I am her LPA . They have the knowledge and the experience to know what CHC requires and won’t take on the case unless they feel confident that she has the healthcare needs required. Also due to my own commitments it took a lot off my shoulders to leave it to the experts.
I did attend the meetings incase there was anything to add although you don’t need to, but the lovely lady who represented my friend had requested all the relevant documents to challenge anything she differed on. She rang before the meeting to prepare me and afterwards to process it so I felt well supported.

I had a CHC Checklist Assessment carried out for my husband earlier this week.
An Advocate from Compass attended on my behalf.
I was so pleased i asked them to represent us as their knowledge and understanding shone through.
This was the second time I had had representation from Compass and the two Advocates differed immensely. The most recent one communicated more deeply.

The total professional approach to our situation together with the understanding, advice, care and attention to detail that was experienced from the outset of our initial enquiry, to the expert presentation
to the enquirt team, and the report submitted on our behalf to achieve a suiccessful conclusion.

CHC application is a challenging and drawn out process. Our legal representative, Maya Bates was very helpful in providing a comprehensive report for the Checklist process and appropriate advocacy during the DST session. There are mo guarantees n the fumding but I feel that Maya’s help gives us the best vhamce

Christina has represented us twice now. We have been very impressed with her knowledge, her confident approach and her professionalism.
We would not hesitate to ask Christina to help us with our further stages of our particular case.
We would not have been able to present as well as Christina, in a million years!

The collation of information and communication from Compass CHC has made the process of applying for care funding for my mother less stressful. Their representative Ellie Murphy’s knowledge and support during the check list discussion was invaluable, and whilst there is no guarantee in gaining the funding, working with Compass, I believe has given us the best possible opportunity of a positive outcome.

Genuinely impressive advocacy which has allowed us to progress past the checklist stage. Our advocate was completely on top of all the details and we would have struggled without her.