Cookwarestore Reviews 158

Great value and style on the Cookware website!
The ordering process was awesomely efficient!

Excellent customer service. I ordered an item on Wednesday, hoping it would arrive by Saturday for my husbands birthday. It actually arrived on Friday. Customer service were great, call answered quickly and dealt with my query.

Problem solved swiftly and with must professionalism. Many thanks.

The broken glass complaint was solved perfectly, great communication and customer service ... I can definitely recommend this store

I ordered a set of wine glasses which arrived promptly. Unfortunately one was broken. However, Etrias customer services were fantastic. It was easy to get through on the phone and they were very polite and apologetic. I needed to email them a photo of the broken glass and my email exchange with them was very straightforward, with very quick response time. A new glass arrived within days. I wouldn’t hesitate to order from them again.

From ordering to receiving my items everything was spot on. Thank you and I will be back.

Very, very fast dispatch. Items arrived extremely well packaged. Price point unbeatable. I highly recommend this shop.

A few problems with ordering via paypal. My payment went through but was not showing on Etrias as paid. Had to make phone call to try and find out what was going on. The next day the payment had been refunded so had to repeat the order and payment process.
The item came super quickly and was a good price. Wish that there had been some packaging as it came in the retail box only and has a small dink in the back of the bin. I would order from this retailer again.

I found Cookwarestore/Etrias supplies the pan I wanted. From there on every part of the order was processed smoothly and efficiently. My new pan arrived quickly and in perfect order. Not the cheapest but fantastic quality item. Saving up for my next purchase!

Very easy to find what I needed on the website. Competitively priced. Prompt delivery too.

Bought a (very expensive) Peugeot salt mill as one of a pair with the Peugeot pepper mill. It put out hardly any salt so I made a complaint and was sent a new mill. Same problem with the replacement. Cookwarestore refunded me for the salt mill but wouldn’t accept the pepper mill back as it had been used, which leaves me having to find a new pair of salt and pepper mills and footing the bill for the Peugeot pepper mill. Not acceptable really.

I was looking everywhere for a Lodge cast iron pan & found this store and I'm glad I ordered from here. Delivery was fast and the pan was just as described.

the product we purchased Multi-Functional Wok WMF Macao 36 cm (4-Piece), we have used already 3 times in the past 10 days since it got delivered and it has been amazing so far. this product we can say as a family was money well spent on a superior product. excellent product. we will be recommending this product to many of our family members as well our friends as well.

Size matters!
I ordered a 12cm cast iron skillet by Lodge. I would have appreciated knowing before I placed the order whether 12cm was the diameter of the base. I thought that was the logical place to measure it and was the size I wanted. However, there was no guidance on the website about how pans are measured and customer services were not available as it was a weekend evening. Since it was the last one in stock and I needed it for a present, I placed the order anyway. Disappointingly the measurment turned out to be across the pouring lips either side of the flared top, ie the widest possible dimension, as what arrived was the tiniest pan I have ever seen (and would not have ordered). The parcel was delivered direct to my friend who thought it was very funny.
Apart from this, and the huge cardboard box it was sent in, full marks for the shopping experience

Excellent, easy to use website and I was really surprised and pleased at the delivery time. I expected it to be 5 days but my package arrived two days after I ordered it. I also liked the regular status emails and that I could track its progress.

We bought the Lodge combo cooker set, which says delivery time 3-5 working days on the website. We were then told it was out of stock. It's still listed on the website.

The refund was prompt but why is it even available to buy online if they don't have it in stock? This is the second time we've had this experience with an Etrias store. It's very annoying.

Great product, great customer service and delivery from the Netherland via DPD excellent. My American Lodge cast iron griddle is an excellent cooking implement and turns steaks into a gourmet feast. Thank you from a very satisfied person.
Peter White
Salisbury, Wiltshire

I had difficulty finding this product available in the white. I had ordered from another supplier that supposedly had it in stock and still hadn't delivered after 2 months. I ordered from this company and had it within a couple of weeks. There was a slight delay which they kept me informed about. Cant recommend them highly enough for service...and cost as it was actually cheaper than my first company I had used!