I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I asked to exchange a top not realizing it was a final sale for another size. I didn’t get a response in an appropriate amount of time and when I did, I received an apology and I was sent the new size... Toon meer
Bedrijf heeft geantwoord
Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fab... Toon meer
Bedrijf heeft geantwoord
I bought the NightCool capri set in black and love it! It’s soft, comfortable, looks nice, drapes well, doesn’t wrinkle. I like the pockets and drawstring waistband. Most of all I like that it wick... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Contactgegevens
Verenigde Staten
- support@cool-jams.com
- cool-jams.com
4,3
Uitstekend
50 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fits true to size
Fits true to size. Delivers on Cool! Quality is good so far no pilling.
5 oktober 2026
Antwoord van Cool Jams
Hello Catherine, thank you for taking the time to share this! We’re happy to hear your pajamas fit perfectly and keeping you cool and comfortable. Wishing you many more cozy nights ahead.
Cool-jams Care Team
45 year-old woman experiencing hormonal crisis
I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to arrive and the pants fit in a very odd way being too high in the front. In the meantime, I ordered a pair that is half the price off of Amazon from another company and they are actually much better quality, they fit better, and they’re softer. I am trying to return them and the return process is cumbersome as well it seems. I need to return each piece separately and then get a restocking fee as well as have to pay for the return. This is not a good customer experience.
5 oktober 2026
Antwoord van Cool Jams
Hello Kylie, we really appreciate you sharing this. We hear you on the fit and on how the return steps came across. We’re listening to our customers and improving every step of shopping with us. We’ll help setup the return for you and we'll reach you by email.
Cool-jams Care Team
Great customer service
I asked to exchange a top not realizing it was a final sale for another size. I didn’t get a response in an appropriate amount of time and when I did, I received an apology and I was sent the new size free of charge!!
6 oktober 2026
Antwoord van Cool Jams
Hello Susan,
We really appreciate you sharing this. We’re glad we could get the right size to you, and it means a lot to hear the extra care came through. We hope your new top keeps comfortable for many nights to come.
Cool-jams Care Team
Great design and fabric.
5 oktober 2026
Antwoord van Cool Jams
Hello Penny,
Thank you for the feedback! We put a lot of care into both the design and fabric. We're very happy to hear you love them.
Wishing you plenty of cool, restful nights ahead.
Cool-jams Care Team
great service
I had some fit issues with an order. I got immediate help, awesome explanation, and replacement for the faulty product ! New owner: new fantastic effort to be the best !
7 september 2026
Antwoord van Cool Jams
Hello Judy,
Thank you so much for this lovely review. We’re glad the help came quickly and that your replacement fits the way it should. Your kind words about the new chapter at Cool-jams mean a lot to our team.
Wishing you many cool, comfortable nights ahead.
Cool-jams Care Team
Very comfortable and worth every penny
Very comfortable and worth every penny. Definitely give this company's products a try.
1 september 2026
Antwoord van Cool Jams
Hello Ann, thank you for the review! We’re so happy to hear you're enjoying your sleepwear, and it means a lot that you’d recommend us to others. We hope they keep you comfortable for many nights to come.
Cool-jams Care Team
Really works to keep you dry
I bought the NightCool capri set in black and love it! It’s soft, comfortable, looks nice, drapes well, doesn’t wrinkle. I like the pockets and drawstring waistband. Most of all I like that it wicks away moisture, so I don’t wake up sweaty from hot flashes. Top quality in all aspects. Highly recommended.
5 oktober 2026
Antwoord van Cool Jams
Hello Kathy, thank you for sharing this! We're glad to hear the NightCool capri set was perfect for you. Wishing you many cool, comfortable nights ahead.
Cool-jams Care Team
Excellent product!
2 oktober 2026
Antwoord van Cool Jams
Hello Kelly, thank you so much for the five stars! We’re thrilled to hear you’re loving your Cool-jams, and we hope they keep you cool and comfortable for many nights to come.
Cool-jams Care Team
Customer Service was a team of real…
Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fabric keeps you comfortable in a wide range of temperatures. Sleep well everyone!
1 oktober 2026
Antwoord van Cool Jams
Thank you so much for the wonderful note, Linda. We're always happy to help out. Wishing you many more cozy nights!
Cool-jams Care Team
Easy ordering and good delivery time.
30 september 2026
Antwoord van Cool Jams
Hi Cheryl, thank you for the review. We're glad to hear it was a smooth process. We hope the pajamas are serving you many comfortable nights!
Cool-jams Care Team
I need to return these items
I need to return these items. I do not like the quality of the fabric at all. I have ben a
unable to print my return info. Very upsetting.
28 september 2026
Antwoord van Cool Jams
Hello Kathleen,
Thank you for sharing this with us. Our Returns Center has two ways to send a return: Ship with a return label, or Ship with any carrier of your choice. The first option allows us to generate a label for you, while the other allows freedom for you to ship with any carrier you like. We’ve set up a return label for you to make things easier, and we’ll send you an email.
Cool-jams Care Team
The material is great and keeps me…
The material is great and keeps me cool. These PJs are very comfortable and are highly recommended for a great sleep.
1 oktober 2026
Antwoord van Cool Jams
We're happy to know our pajamas are keeping you cool and comfortable. Thanks so much for recommending us!
Cool-jams Care Team
I’m not sure which corporation the…
I’m not sure which corporation the company sold out to but the website is hard to navigate, intentionally confusing, pushing more items as I’m just trying to verify my order and pay for the items I want. It went from being a company with a good product and a straightforward checkout process to a greedy mess. I won’t be back. I spoke to the friend who originally suggested me to the site years ago and she feels the same way. Gaining profits and losing customers.
2 oktober 2026
Antwoord van Cool Jams
Hello Carole,
Your thoughts on the website mean a lot to us. Shopping with us should feel simple and easy, and we're working on improving every step of the way. We want to help, and we'll reach out to you by email.
Cool-jams Care Team
Heaven sent!
The pajamas are so nice, and as a bonus they keep me cool.
Customer service is great! Very helpful, which is appreciated.
Carolina
30 september 2026
Antwoord van Cool Jams
Hi Carolina, thanks for sharing this! We're always happy to lend a hand, and we're glad to know our pajamas are keeping you cool.
Cool-jams Care Team
I really enjoy my Cool Jams gowns.
29 september 2026
Antwoord van Cool Jams
Hi SJK! That is lovely to hear. Thank you for sharing your feedback. Wishing you more comfy nights ahead.
Cool-jams Care Team
This is my third purchase of the same…The Only Nightgown You Will Ever Buy
This is my third purchase of the same nightgown from you. It is the only gown I can sleep in. It really does keep you cool and dry to ensure a great night of sleep!
28 september 2026
Antwoord van Cool Jams
Hi Gail, thank you so much for the review! We're so happy you found the perfect sleep gown to keep you cozy through the nights.
Cool-jams Care Team
I ordered some pajamas for a relative
I ordered some pajamas for a relative. They apparently were ‘close-out’ which meant they could not be returned. I did not ‘read’ that anywhere. I tried returning but was unable to; I sent a request asking for help and was offered to ‘see what they could do’. Well, I would have expected more or better. Buyer beware. Check the return policy whenever buying from this site.
7 september 2026
Review zonder uitnodiging
Antwoord van Cool Jams
Hello Christopher, we really appreciate your feedback. Our DayBasics pages carry a Final Sale label, and your note tells us it could be easier to see. We've been reviewing our final sale terms to make sure customers are heard. We've reached out to you by email and we're helping.
Cool-jams Care Team
Beware of sizing changes!
I ordered sale items in the size I always buy, but somehow the sizing changed and the items are too small. The website says I cannot return them due to being sale items. I ordered these items in good faith but am now stuck with stuff I cannot wear!!
8 september 2026
Antwoord van Cool Jams
Hi Irene,
I'm so sorry about the sizing. Ordering the size you've always worn and having it not fit is genuinely disappointing, and I understand why you're frustrated to feel stuck with them.
We'd love to help you exchange these for the right size, and we've sent you an email so we can get the correct fit on its way to you.
We're also taking feedback like yours seriously and are reviewing our policies to make sure our customers are heard, especially around sale items. Thank you for speaking up. It genuinely helps.
Cool-Jams Care Team
This is my second response to my latest…
This is my second response to my latest delivery. I love my new gowns. They are soft, comfortable and fit well. The fabric quality meets my expectations.
7 september 2026
I absolutely love this pajama top
I absolutely love this pajama top. I accidentally ordered the wrong size, contacted them and asked for the right size and they changed it ASAP. I have four of these tops. Great company!
7 september 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.