COOLCRUTCHES Reviews 497

I bought some of their crutches a while ago and while functionally they were good, I had issues with Vinyl tearing and dusty. To be fair - the company did replace quickly/easily. My new ones also had the vinyl rip after a few months but i did not bother to report.

I follow them on insta and they shared a post telling people to use chatGPT/ai to get medical advice. This included telling people to tell AI chatbots their full name, DOB, NHS number and diagnosis and uploading medical notes.

This was concerning and unsafe advice as AI should not be used like that. Many people commented and shared their concerns. Especially as their target audience are more vulnerable. Instead of listening, cool crutches deleted their post and blocked multiple people (inc me) because we explained how dangerous this advice was. They know multiple of us were paying customers. So far they have issues zero apology or recognition of this and have posted multiple times since - just not about the AI thing.

I spent a lot of money with them before and I have lost all trust in a company that would just block people online and hide when they were in the wrong.

as much as I want to support a company seeking to increase disabled joy, I think this one missed the mark. The advertising has always insinuated that the crutches sold were designed and manufactured by the company themselves, and yet I recently discovered that they are sourced from a different, far more affordable company and simply vinyl wrapped. That's something I've done to my own crutches for a fraction of the price this company charges, and it would probably last longer too. I am additionally very disappointed by this company's support and usage of generative AI.

No one chooses to be disabled - and as other reviewers have observed, the standard ( grim ) NHS issue walking aids only seem to draw attention to a sad situation.
I was delighted to find Cool Crutches ! And although I had to save for my purchase, I spent many happy hours choosing my package from an amazing selection.
I was thrilled by both the service offered and the quality of crutch, stick, ferrules, and grips when they arrived, Easy to adjust, robust, and so stylish …
Thank you chaps … I’m so pleased.

The purchase was easy, the delivery was quick. I had a little difficulty with adjusting the height but once I realised what the issue was it was simple to do. I contacted cool crutches for advice and Charlotte got back to me quite quickly. All in all a pleasant shopping experience

Rapid delivery. Sadly had to return the ferrule but the stick is great. ALSO forgot to say the customer service is superb.

Very quick delivery if you pay! Nice , interesting crutch. I have ms and would have preferred not to pay tax but although asked how to do it, I got no help.!Inpaid full price but I still think my new cutch is worth it, I’ve bought a crutch from cool crutches before and I will buy again!

My Father, at 87, needed a walking stick and was quite embarrassed by this development. He is President of his local cricket club and I wondered if I could get a stick made in his club colours to ‘cushion the blow’ and create a conversation piece. I found Cool Crutches online and am so glad I did. I sent in my order and ideas through their excellent website (complete with Pantone colours) and Clare responded almost immediately. Then the designers took my ideas and improved them and, within a morning, we agreed what we wanted. It was delivered three days later to my delighted Father who is looking forward to showing it off at Saturday’s match.

I love the concept of Cool Crutches, and how Clare and Amelia create a sense of fun at a difficult juncture of anyone’s life. The product is outstanding, the service even better and the delivery was so fast. I could not recommend them highly enough.

Service - quality & delivery excellent

Really good customer care and service. Replied to my email promptly and were friendly and approachable

Ordered after a recent diagnosis and knowing the hospital crutches weren’t doing it for me and needing a pair rather than one yet to try them but very impressed

Love this company!

Their TikTok and Facebook presence is very good and a lot of disabled people recommend these. I had a few questions so I inboxed them on Facebook. I had the nicest and most helpful response from a lady called Amelia who was so helpful, and I can say was the nicest customer service I have ever come across!
People go on about how expensive the are. However I ordered the black glitter with the holder to attach it to tables. I got VAT discount due to having a few chronic illnesses. And I used klarna… girl math it feels cheaper!

It came next day and it’s stunning and the black glitter fits my aesthetic perfectly. I adore it. I wasn’t expecting next day so I was estatic when it came! It comes with a comfort handle cover…

I did message to ask if they had a walking stick that fits both hands and they said they didn’t… however i find it comfortable in both hands if i turn it around which i don’t mind. Also comes with a silicone handle on it. So reduces risk of dropping it!

You don’t have to push any buttons to adjust it which is great if you have any disability in your hands it’s a clip you pull out and adjust!

I can’t recommend this company ENOUGH and the fact that so many disabled people recommend this company is a testament to how great they are!No doubts at all! Get ordering!

Very happy with the purchase thank you

Super fast on delivery came next day lovely walking stick still getting use to using it as I normally use my crutches that I also purchased from you. Highly recommend. I will be purchasing other items soon.

Customer service were exceptional in dealing with my order. As I was not satified with my order, I am able to return the crutches and my money will be refunded.
Many thanks Kate

Great product and quick efficient service

Wonderful Service and quality.

I am absolutely delighted with my purchase of my new cool crutches. They are fantastic! Thank you.

Fantastic product. Got the magic mushroom design crutch and it was so comfortable to use and looks so great, I bought the midnight designed one the next day. Definitely recommended. Very good customer service to. Plus you can send your old crutches to them for issue to those who need. Fantastic

These are best looking but worst crutches I've ever had. The arm cuffs give you a nasty pinch when they move up and down and you have bare arms. The ergonomic handles give you bruised palms, the handles are too short meaning the lip also hurts your hands. The ferrules are too hard and after a day of use have given me sore elbows and you can't rest on your forearms with the cuffs when standing still because the pointless inner cuff digs into your arms. The ferrules cost £50 to replace which is an astronomical rip off and the worst of it is you can't send them back once you've found out just how bad they are. They have to be unused. So aside from the fancy looking but cheap wrap sticker, they are a complete waste of money unless you actually enjoy adding multiple new pains to your pre existing pain. Do not buy.