Co-op Insurance Reviews 

I took out an annual 16K lifetime policy for our young Labrador last year with you for about £240. This year's renewal quote was about £315, yet the exact same policy online via a search engine was about £260. You told me that the renewal price was "set in stone" and last year's price was because I was a new customer. You are not supposed to do "price-walking" of existing customers any more. So much for loyalty!

Great price. Cover is very good on all levels and good choice of excess for different problems that may arise.

Absolute disgrace of a company. I took out Co-op car insurance for my Mustang Mach-E in July 2026 because they offered the best cover at a competitive price. Two months later, in September 2026, I sold the Mustang and bought a BMW i5. I tried to make the simple vehicle change on their online portal — it wouldn’t let me. So I had to phone them.
After an unnecessarily long wait I finally got through to an advisor called Jack. He took the details of the new car and immediately told me they couldn’t insure the BMW i5 on my existing policy. I would have to take out a brand-new policy that was more than £200 more expensive. Let that sink in: the BMW i5 is in a lower insurance group than the Mustang Mach-E, yet Co-op wanted to charge me hundreds more. Pure greed.
A five-minute search on a major comparison site found me a new policy with exactly the same level of cover for over £200 less than the quote Jack was pushing, and cheaper than my current Co-op policy as well. When I told Jack I wanted to cancel so I could take the better deal elsewhere, he hit me with a £50 cancellation charge. A £50 penalty because they refused to update my existing policy and tried to force me onto an overpriced new one. Absolute robbery in broad daylight.
This is from a company that loves to bang on about being “for its members.” Laughable. I will be reporting this to the FCA. I will never insure anything with Co-op again, and I will actively avoid spending a single penny anywhere that has the Co-op name on it. Avoid this shower at all costs unless you enjoy being ripped off

I needed to make some changes to my car insurance. Michael was very helpful, very thorough and mindful of security. There was no fuss, no attempt to persuade me to by unwanted extras. I felt that he listened, was clear and reassuring with answers, and basically made the whole process very easy.

Booked this only to see afterwards that is was not suitable for my husband as there were limits for his age..... why was this even offered therefore?

Easy website to use. I purchased travel insurance in 2024 so I thought I would try them again & they gave me a good quote.

The lady called Emma was so helpful and patient lovley lady

You have got to be careful when choosing insurance. You want the the best for the cheapest price. Co Op gives you the big name and quality service. Well worth it.

Nice staff, good supply of groceries. Very easy to get to

I haven’t received my travel insurance details yet

Was very pleased with my experience

Went with COOP for travel insurance, they offered best price and cover for our trip abroad.

Excellent website, very easy to follow, everything explained, perfect for people who need information on some issues. Easy to pay and would recommend to all.

Very easy to use. Got cover within an hour. 👍 great.

Easy to follow the quote process I'm a Co Op member so received some discount.

Easy to use,simple questions & everything went smoothly

Very cheap will recommend 👌

For the last two years we used coop pet insurance for Lilly our Saluki cross, and hoped we would never need to claim, however in January this year Lilly became unwell and after a couple of vet visits she was diagnosed with liver cancer,
We were referred to Wear referrals animal hospital where they operated to remove Lilly’s tumour and later she had chemotherapy as a precautionary measure,
Before the treatment was completed our insurance policy was due to expire and although her medical bill was already massive COOP PET INSURANCE renewed her cover for another year and continued to pay for her treatment directly to the vetenary hospital,
Lilly was given the all clear in June and had three healthy months however she fell ill again and after tests they told us her cancer had returned and we decided that it would be kinder to let her go before she was in too much pain.
Once again COOP PET INSURANCE paid her vet bills without any quibble whatsoever,
Coop pet insurance were professional, efficient and extremely sympathetic throughout this whole process and made what was already a very emotional and stressful situation a lot simpler, I would highly recommend them to any pet owner,
On the odd occasion that I had to call them on the phone, there staff were absolutely fantastic.