Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Toon meer
Bedrijf heeft geantwoord
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Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Toon meer
Bedrijf heeft geantwoord
Excellent Product, nicer and sturdier than I thought it would be , and very easy to set up Delivery was very quick , great company ⭐️
Comically small chicken run, claims of number of chickens it can hold are a little bit silly. Should have checked the measurements, but photos do not give a good sense of size. Not good value for mone... Toon meer
Contactgegevens
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Verenigd Koninkrijk
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,6
Gemiddeld
169 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Poor - Much like the other reviews
Much like the other reviews. Hutch much too small and flimsy.
25 maart 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your feedback. We’re sorry to hear that the hutch didn’t meet your expectations. We always aim to provide quality products that suit our customers’ needs, and we take your comments seriously. If you'd like to discuss the issue further or need assistance, please reach out to us directly via email. We’re here to help and want to ensure you’re satisfied with your purchase.
Facebook adverts everywhere
Facebook adverts everywhere. Showed a picture of a hutch for £99. They didn't have a single design of that hutch for £99. Adverts like this are illegal.
1 april 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your feedback. We apologize for any confusion caused by our advertising. Our prices do indeed start from £99, and we offer a range of hutches at varying prices depending on the design and features. We always strive to be clear and transparent about our pricing, and we will review our ads to ensure they reflect this. If you have any further questions or concerns, please don’t hesitate to get in touch — we’re happy to assist.
I wish I had read the reviews first!
I wish I had read the reviews first!
Pictures and measurements are misleading!
Now I’m left with a hutch not fit for purpose - probably big enough for a small Guinea pig not a medium sixe rabbit!
Ignoring emails …
Absolute joke!
Do not waste your money like I have!
**** why reply over a year later! The hutch has long since gone in the bin!!! ****
22 maart 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
We’re truly sorry to hear that the product didn’t meet your expectations and that you’re feeling frustrated. We take your feedback seriously, and we’re always working to improve our product descriptions and customer experience. Our goal is to ensure that customers are fully informed about product sizes and specifications, so we’re sorry for any confusion. We also apologize if there was a delay in responding to your emails — we will investigate this and address it promptly. If you’d like to discuss this further or need assistance, please reach out to us again via email, and we’ll do our best to resolve the issue.
Fox resistant wire is just like basic chicken wire
The pictures are misleading. I purchased the Harvester Coop with the Fox resistant wire. There are pictures with normal looking chicken wire and then other pictures with thicker dark green wire, so it would be easy to assume there are 2 types of wire, based on the 2 different types in their pictures, especially when each model you click on says, upgrade to fox proof wire for £29.99. What you actually get when you pay the extra is thin chicken wire. I don't think this will stop foxes so I will have to make improvements. When I checked with customer services to make sure I had received the correct model, I got an almost immediate reply stating "we have different levels of fox resistant wire. we have checked and can assure you you have that option. return if not happy". I replied to ask what the different levels are as i would be interested in purchasing the thicker dark green wire. I didn't get a reply as there obviously isn't a better wire. I wonder if I had not paid for the extra fox resistant wire, I'm guessing I would have received the next "level" down from what I got sent, plastic netting??? lol
The instructions aren't great. It starts are Step 3 and a bit of a jigsaw puzzle to figure out which way round or up things go. I asked customer services for Step 1 and 2 assuming it was missing and they just sent me an updated sheet with Step 3 crossed out and changed to Step 1 lol.
The whole thing is very flimsy so just be warned. I will make the most of what I've spent my money on and have varnished it to give it some strength but I will need to spend more on this to make it fox proof. One huff and puff and he will blow this house down.
5 maart 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your feedback, and we’re genuinely sorry to hear that you are not satisfied with your purchase. We take your concerns seriously and are sorry for the confusion regarding the wire options. Our aim is always to be clear with product descriptions, and we apologize for any misleading information regarding the fox-resistant wire. We’ll review this to ensure that future customers are better informed about their options.
We also regret that the instructions and assembly process didn’t meet your expectations and that you didn’t receive the support you were hoping for from our customer service team. We will certainly review how we handle these inquiries to improve the experience.
We understand the importance of durability, especially when it comes to keeping animals safe, and we appreciate your effort to make improvements. If you have further concerns or questions, please don’t hesitate to contact us again, and we’ll do our best to assist you.
Atrocious company
Atrocious company, ignore good reviews.
The photos on products are misleading and look bigger, it is poor quality tat.
Take £50 per item off the refunds, you pay postage back, charge for repackaging. I was told to sell it on Facebook market to get money back. Please save yr money
21 februari 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
We’re truly sorry to hear about your dissatisfaction and regret that your experience didn’t meet expectations. We aim to provide high-quality products and transparent information, and we apologize if that wasn’t the case with your purchase.
To address customer feedback, we’ve recently revised our returns policy to make it more straightforward and customer-friendly, with no admin costs for returns. We understand that our original process may have been frustrating, and we appreciate your patience as we work to improve.
We take all feedback seriously and will continue reviewing our practices to ensure the best experience possible. If you'd like to discuss this further or need any assistance, please feel free to contact us directly via email — we’d like to help resolve the matter.
Wish I hadn’t ordered from this…
Wish I hadn’t ordered from this company.
After the box arrived caked in chain saw oil I knew it was a bad start.
The coops is flimsy and the wire is broken in places. Not fit for purpose.
Save yourself the hassle and order from a proper company.
24 februari 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
We’re truly sorry to hear about the condition your order arrived in and the issues with the product. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by both the packaging and the quality of the coop. We take your feedback seriously, and we will investigate the issue with the oil and ensure that our packaging process is improved.
Regarding the condition of the coop, we aim to provide durable, high-quality products, and we’re disappointed to hear that we didn’t meet your expectations. If you would like to discuss the issue further, please contact us directly via email, and we’ll work to find a resolution.
Avoid! Don’t waste your money or sanity
Positives
The coop was delivered in good time. It was fairly reasonable to put together (but hubby is great at DIY)
Now for the negatives
it’s very expensive for what it is and wish we hadn’t of bothered but we have it now and it will do for our bun.
We ordered and paid for the fox proof wire and what we actually received was the flimsy (even more flimsy than) usual wire you get on a rabbit hutch.
We sent a WhatsApp with the query and tbf received a reply the next day, advising to email customer services and they provided the email. There is no way to call this company other than the WhatsApp number, that no one ever answers. So we emailed the exact same as we said on WhatsApp. Days and days went by with no reply. More phone calls and several emails later, their reply was just to “assure” us that they had sent the correct item. Nothing about the wire. Several more emails have been sent and no reply. We are feeling very ignored by this company and they clearly advertise “amazing” products at a large cost but in reality, the products are not worth the money and their customer service is horrendous. We will never use this company again and I will never recommend for anyone to buy anything from them either.
If you are reading this review, I would highly recommend to avoid this company and save your money.
If customer services are reading this review, then please have some customer service (as that is your job) and reply with a sufficient email.
1 februari 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your feedback, and we’re genuinely sorry to hear about the issues you’ve experienced. We truly apologize for the delay in communication and the frustration caused by receiving the incorrect wire. This is certainly not the standard of service we aim to provide, and we understand how disappointing this must be for you.
We are currently reviewing our customer service procedures to ensure that future inquiries are addressed more promptly. Regarding the wire, we will take your comments seriously and review the quality to make sure we are meeting customer expectations.
We appreciate your feedback, and we’ll work hard to improve in all areas, including product accuracy and customer service responsiveness. If you’d like to discuss this matter further or need assistance, please contact us directly via email, and we will do everything we can to resolve the issue.
I actually got a quarter of what I paid…
I actually got a quarter of what I paid for , they look fantastic online only to receive cheap soft wood and yes really a quarter of size than they look in pics online, imagine being size of a rabbit or chicken then the pics online are accurate, I wouldn’t waste your money I’d go buy and build one yourself
30 januari 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for sharing your feedback, and we’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t match what you were anticipating. Our goal is always to provide clear and accurate product descriptions, including sizes and materials, to help customers make informed decisions. We’ll review the product images and descriptions to ensure they are as accurate as possible moving forward.
We truly value your feedback, and we would like to discuss this further with you to resolve any issues you’ve encountered. Please feel free to reach out to us directly via email, and we’ll do our best to assist you.
Only 1 package of 2 arrived and now I'm ignored
Only 1 package of 2 arrived. I phoned to complain and got somebody who couldn't help and suggested I send an email. I did this and got no reply and when I tried to phone today, I got a message saying the call couldn't be taken. What a dreadful company to deal with. I say company, but it is clearly a one man band drop shipping somebody else products. I have opened the first package and the quality looks extremely poor. We have had our current chicken house for 20 years, from what I see so far, this one looks like it might last 20 days.
Something else to note, the owner of Coop and Hutches hasn't even the good manners to respond to reviews on this website. I'm now coming to the conclusion that this purchase was a big mistake.
UPDATE
The second parcel has now finally arrived (but not opened and checked) and I got a phone call from the owner. Not to apologise, but to ask why I had written this review telling of his poor service.
FURTHER UPDATE
Now the henhouse is completed and occupied by 9 hens. Construction was pretty straightforward, but only if one has reasonable DIY experience and a good selection of tools. I doubt very much it was manufactured in the UK. It strikes me of a "Made in China" product. The timber is very brittle and has a coating which we are told has a preservative already applied. (£29.99), but personally I doubt that very much. As has been stated by other customers, the construction is extremely flimsy a the fitting and catches are pathetically inadequate. Holes were in the right place, but that is all they got right. I fitted an automated door, which wasn't straightforward as the existing door frame was screwed and glued, so the house timber cracked when trying to remove it. The perchs are too low and incorrectly positioned to be much use to the hens. For 4 days they sat on the floor and in the nest boxes, resulting in filthy eggs. I have now installed three higher perchs which the hens used straight away. I also made the corners and roof more robust to help things to stay together. Lastly I have just ordered some proper fox proof catches to protect our hens as the ones supplied are useless. At least then I know they will be safe, and my conscious for buying such rubbish is a little clearer.
2nd April 2025
Unbelievable, I have just had a response from this rubbish company. Lots of apologies and promises to use my experience to improve the way they don't run their business. This ridiculous response took them over 14 months to make. Clearly the quality of their customer service is clearly zero. The same as the dreadful product they sell. I have since dumped it for a much more robust locally built henhouse.
8 januari 2024
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration, and we apologize for the delays in communication and any confusion with the order. This is certainly not the experience we strive to provide, and we will review our communication processes to improve this moving forward.
Regarding the quality of the henhouse, we sincerely apologize that it didn’t meet your expectations. We aim to offer products that are durable and of high quality, and we’re sorry that you feel the product did not reflect this. We take your feedback about the timber, construction, and fittings seriously, and we will pass it along to our suppliers to address these concerns.
We are grateful for your detailed update, and we’ll use it to improve both our products and service. If you need further assistance or would like to discuss this matter, please don’t hesitate to contact us directly via email, and we’ll do our best to resolve the issue.
Would I but another? NO
Had my coup for about 6 months now. These coups do not like rain. Coup is now falling to peices as all glue is gone and roof plus egg box lids are warping. Very cheap product. :( Would I bu another? No.
27 december 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for sharing your experience, and we’re very sorry to hear that the coop has not held up as expected. We understand how disappointing it must be when a product doesn’t meet the durability you were hoping for, especially after such a short period of use. We strive to offer high-quality products, and your feedback will help us evaluate and improve our designs and materials.
If you’d like to discuss this further or need assistance, please don’t hesitate to reach out via email. We are committed to making things right and appreciate the opportunity to address your concerns.
Brilliant service
Order arrived with a damaged door, I contacted customer services and they sent the new parts out that day and it arrived the day after. For the price I think the quality is fab, i'm not sure what other customers were expecting? Yes, the frame itself is a bit flimsy but it's up to us as animal owners to ensure the home is safe and weatherproof - I've added some extra wire on the door to stop chewing and a bit of lino on the floor to prolong its life, all to minimal expense - and The coop is exactly what I needed and my two rabbits love their new home! Thank you
Edit: my coop tipped over during extremely high winds (I live at the top of a valley and i'm exposed to all weathers) so just a warning to make sure to put something heavy on top of it, i've put heavy stone on top to weigh it down. No damage to the coop itself and bunnies not injured so i'd say it's a success!
22 november 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you so much for your thoughtful review! We’re so glad to hear that your rabbits love their new home and that our customer service team was able to assist with the damaged door quickly. We also appreciate your tips on weatherproofing and reinforcing the coop — it sounds like you’ve done a great job making it even more durable for your bunnies!
We also appreciate your heads-up about high winds. It’s always helpful to ensure that the coop is properly secured, especially in exposed areas. Thank you for sharing your experience, and we’re so glad everything is working out for you!
Quick delivery and good product
Quick delivery and good product. Chickens happy so all good. Would recommend.
7 november 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your great review! We’re so happy to hear that your chickens are enjoying their new home. Quick delivery and quality products are always our goal, so it’s wonderful to know we’ve met your expectations. We really appreciate your recommendation and are here if you need anything else!
Great quality product and fantastic…
Great quality product and fantastic customer service, 100% recommend!
9 november 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you so much for the amazing review! We’re thrilled to hear that you’re happy with both the quality of the product and our customer service. Your recommendation means a lot to us, and we’re so grateful for your support. If you ever need anything else, don’t hesitate to reach out!
Good quality & fast delivery
I ordered a coop delivered next day . Great service @ quality
10 november 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your fantastic review! We’re so glad to hear that you’re happy with both the service and the quality of your coop. It’s great to know everything arrived as expected. If you ever need anything else, we’re here to help!
Brilliant well made product
Brilliant well made product. Speedy delivery. Great customer service.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your kind review! We’re so pleased to hear that you’re happy with the quality of the product, our speedy delivery, and customer service. We truly appreciate your feedback and are always here if you need anything else!
Antwoord van Coopsandhutches
Thank you for your review! We’re glad to hear you’re happy with both the delivery and the product. If you need any further assistance, feel free to reach out!
Really bad companchicken coop n runy
Really bad company. Avoid
Paid alot for absolutely appalling run.
9 oktober 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
We’re really sorry to hear that you’re not satisfied with your purchase, and we apologize for the experience you’ve had. We strive to provide high-quality products and customer service, and we’re disappointed that we didn’t meet your expectations. Please feel free to contact us directly via email so we can address your concerns and work towards a resolution.
I did not receive what I ordered. Conartists
I feel I have been totally conned and misled by this company. I ordered the xxl cottage with large run, I wanted the smaller coop with bigger run space as I have already got one coop that I wanted to add onto the run. I believe I received the run that goes with the barnyard xl. Totally defeating the object of why I ordered the xxl cottage.
They have conned me completely and their ads are totally misleading. The quality is awful.
2 september 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
We’re very sorry to hear that your order wasn’t what you expected. We aim to provide clear product descriptions and ensure customers receive exactly what they order, so we truly regret any confusion or disappointment. If there has been a mix-up with your order, we’d love the opportunity to make things right. Please reach out to our customer service team via email, and we will do our best to resolve this for you.
excellent coop and service
excellent coop and service. great value ans speedy delivery
13 september 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the coop, service, and value. It’s great to know that delivery was speedy too! If you ever need anything else, we’re here to help.
Good service but check wire requirements
Had a bit of a dodgy start with this company due to some errors in communication and initially left a pretty cutting review but I’ve edited it to reflect the service I then went on to receive.
The manager called me directly and rectified the problem with genuine sincerity which makes a refreshing change from voiceless emails. They also offered a generous partial refund and gift so went above and beyond to make the situation right.
The remaining 1* is lost purely down to the fact that the wire on the hutch which is marketed as ‘fox-resistant’ isn’t an acceptable thickness wire so I would just double check your requirements before ordering if this is an issue to you.
5 september 2023
Review zonder uitnodiging
Antwoord van Coopsandhutches
Thank you for updating your review and for giving us the opportunity to make things right. We truly appreciate your honesty and are glad our team was able to resolve the issue to your satisfaction. We’re always looking to improve, and your feedback about the wire thickness is really valuable. We’ll be sure to pass this along for review. If you ever need anything else, don’t hesitate to reach out!
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