coronafocus.app 

I followed all instructions and I received emails saying my test was rejected.
Can you imagine I had to fly the next day and I was basically forced to book a last minute later flow, last available, somewhere else!!! 50 pounds. I was panicking as I was risking not to be able to fly!!!

I panicked so much when I kept receiving " Result rejected "

They charge few money, but it is very risky.

If you need a fit to fly certificate, and they answer been rejected, buy again.......

Arrogance and no helpful in any way. Why have they got the option to get a home test PCR fit to fly if they don't guaranteed you to have those result when flying. Disgusting people here to just take your money and provide extremely bad service. Because of their stupid service I lost my flight as there no current places on a SUNDAY for fit to fly PCR with results in few hours. AND THEY DON'T EVEN GIVE YOU THE MONEY BACK!

The Day2 test was ordered on December 18th, 2021, and today, 21.01.2022. is still not delivered.
To my e-mails I am getting only formal phrases, signed by "Helpdesk". Not very helpful...
Please do not waste your money and do not donate to this weird organization, better look for another company.

Hi, I bought my test day 2 psr and I paid £45 to receive result in 24th but I received the result after 5 days. I called them every day to ask why my result is not ready and every time they tried to find excuses. I bought same test with £20 and I received the result after 4 days from Expert Medical

Received my test when I was suppose to. One fault app wouldn't allow me the send photo proof. Alternatively was given an email and sent the result that way

Terrible service! DO NOT USE!!! After 5 days still have not received my test.

Update: After 5 days of waiting I called them, they said they are still waiting for the courier and I should check it with Royal Mail. Of course I never thought I should take a note from the tracking number (as me silly thought it will go smoothly) so Royal mail could not help. I called coronafocus back and asked for the tracking number but they could not provide me any tracking number...interesting. I asked for a full refund but if the delay is because of the courier they can not provide me a refund it is in terms & conditions...very well thought. They said because I can not prove that it was not a courier delay and they can not locate it therefor they cannot give me a refund and there is nothing I can do just wait...after 5 days unpaid... I must admit they are really clever, they know how to switch things around to not do anything. I placed an official complaint on Gov.s website, if you scroll to the bottom you can update it and they will take down from the list. Very disappointed and sad.

Please make a complaint on the Government web site. Scroll down the page where UK Gov recommends Covid providers to find link to complaint form.
I have complained and the response was: "Where providers deliver a service that does not meet these standards, they are removed from the GOV.UK list". The standard states "15. Turnaround time – diagnostic laboratories. PCR laboratories should report all PCR test results to UKHSA and the individual within 48 hours of the test being received by the diagnostic laboratory."
The company tries to get round this rule delaying registering receipt of the test for many hours after they have signed for delivery from Royal Mail. But now they are even breaching the 48 hour rule on this delayed timing. Complain and get them withdrawn so no-one else loses out.

Crooks. Please make sure you raise the issue with your MP, watchdog, citizen advice or other customer associations. I sent my sample on Thursday 30th of December, received the results only yesterday night (10 January) saying I quote, "THE LABORATORY COULD NOT PERFORM TESTING ON THE SAMPLE SUBMITTED, the reason given "SAMPLE EXPIRED AGE LIMIT UPON SCANNING OR MOULDY WHEN RECEIVED AT LAB", and after that they've got the nerve to ask me to take a new sample, luckily it was not a pre-departure test. Having said that I paid £45, and although it is not a huge amount someone out there is making lots money out of this scam and must be stopped and made to refund all the customers who didn't get their results on time. And stop blaming the post office who has got nothing to do with the shambles. Don't let those crooks get away with it.

I mailed in my take-at-home day two test (with next day delivery) on January 4th, and didn’t receive my test results until the evening of January 10th. This is despite their promise to deliver test results within 24 hours of it being received at their lab. Thanks to them I was stuck in quarantine for nearly as long as if I wasn’t vaccinated.

We booked my son's Day2 PCR test on coronafocus app, which we put it back in the post on 06.01.2021, immediately after it was received. The lab received at 14.10 on 08.01.2021 as shown in their App. And here we are 48 hours later, the test is still in progress! That's a disgrace! School cannot be attended because of their incompetence and there is uncertainty when the result might be available if at all. Me and my husband used Randox and portal health kit, both delivered results within 24hours.
My recommendation - do not use them. Plenty other options are available.

I chose Coronafocus for my day-2 test because the service I was normally using could not deliver for my arrival date. I took the test hours after it arrived, and posted it immediately. The result took 6 days to arrive. Will not use them again.

6 days and no results from a day 2 PCR test. Absolutely atrocious service. Avoid if you want to be released from travel isolation.

So - day 6 with no results!

My wife and I are both key workers and this absolutely crap company have hindered us returning to work and our children returning to school.

We have paid for a service which has not honoured the expectations and like others this is impacting on our lives.

I want a refund and have raised this with my MP.

DONT USE THIS COMPANY THEY ARE WORSE THAN CRAP

A joke just like everyone else has said. Still no results after 5 days of waiting. I've returned to my country of residence now! They should be removed from the approved list, complete waste of money and time.

One week to get our family's results! That is one week with no work for all of us! Imagine the cost to us! Disgraceful shower!

On their site "We aim to provide results in < 24 hours from booking sample into lab". Royal Mail delivered the result on the 6th (tracked) they didn't record it just the next day and I waited another 2 days for the result. Bravo!

If i could give minus stars I would!
I paid £110 for 2 pcr tests to be sent to my home in preparation to take on our return from holiday January 5th 2022. In accordance with government guidelines.
They were delivered separately!
After doing the tests they were posted off into the secure postal boxes as instructions.
About 30hrs later as I had no acknowledgement to say they had been received I contacted company to see if they had received them. After waiting more than 30mins in a queue I was told that nothing had been recieved. I contacted again 48hrs later, again in a queue for about 30 minutes to be told there is a delay due to covid!! Not at all happy with this system. 72hrs later the website is showing that "testing" is in process this has been shown for over 4 hrs!!!
It is a good job that I am at home not waiting to board a plane!
The whole service this company gives is diabolical. I went to this company on recommendation from the NHS site.
All I can say is DO NOT USE!

This IS an absolute disgrace - we have been waiting for results for 6 Days now. Impact on work, school. This company and those like it who provide an inadequate service should be reprimanded/penalised - do not use this company!!

Refund would be the honourable thing to do!

I was waiting 5 days for test results....

Less than one star actually. Bought both our pre-flight LFT and day 2 PCR tests from this company on back of this guarantee of timely results

In both cases results were late and correspondence shocking - auto reply, stock answers to questions and no real response to actual question asked

Realise delays inevitable due to bank holidays on return but lab delays inexcusable

Would pay a bit more for better service in future
don’t use if you don’t have to!