COSMETIZE Reviews 219

Disgusting customer service.

I placed an order for goods totalling over £53 which was a total of 10 items. They sent only 3 items from that order. I called the customer service from dead on 9am to find out where the rest of my goods are. No one answered the phone until 10am. I also sent several emails. No one has responded. No further feedback on my order. Just a conformation email for delivery. What the actual hell ???

Ma commande est bien arrivée et je vous remercie mais par contre le délai de livraison na pas été respecté ☹️

Ordered hair extensions and eye brow shaper. All arrived on time and good quality. Thank You!

I don’t want to order again on this website, at the end the price is not the same , you need to pay the taxe at the Postal center (15€). I should never have bought on this site !!!

I understand now why the package shipped the 13 march arrive only the 27 march on the Postal center…

j ai bien reçu les produits

par contre se trouver avec des frais de poste à payer pour récupèrer mon colis au final cela m a coûté aussi cher qu en magasin 😡😡😡
le site n informe pas que clients sur ces frais en surplus

Great service. Shampoo arrived quickly and kept me informed where order was. Highly recommend. Will use again.

Ordered on the 8th.Only read the reviews after ordering and was a bit worried, but no need, my products have just been delivered this morning the 11th at 09.26!
Great service, great products and great price! Thank you.

I am still waiting on my order that was placed over a month ago order no: 9991994329
I tried calling your Customer Service Team on +44 0115 6977937 between 9 AM to 5 PM only on Monday to Friday and it is not a valid number

I purchased two items, and they sent only one. I called to make a complaint, and they said it was a system error. The second item was sent 3 days later. Always use PayPal to cover your back for buyer protection.

I was quite upset that I had to stay an extra day to receive the second item that could have been sent together with the first item because I purchased the items at the same time.

Fantastic! I was a bit apprehensive ordering at first! But pleasantly impressed with the products ordered, delivery was fast ordered Sunday pm received Tuesday am. You have just gained a new customer! Thank you

I didn’t receive my order and now I have to pay double because of custom’s taxes that I have not been told at all. They didn’t send me emails to follow my order. It’s been 3 weeks now and they didn’t even answer their support email, and I have been sending 3 mails since my order never arrived. Avoid this website that are scammers.

I'm not happy with this company as I made a order to another address and the item's were to sent to my address.

I enquired if the address can be changed, to complain and I wasn't assisted only told someone would call me back and haven't.

Whenever I call to continue my complaint my number has been blocked. So I had to take the items to Royal mail and pay to have them delivered to another address...

Scammers. Took my money, didn’t provide the product. If you have money to waste then I can highly recommend this absolute steaming pile of dog dirt! Avoid at all costs!!

AVOID AVOID AVOID AVOID AVOID AVOID

SCAMMERS SCAMMERS SCAMMERS

After not receiving an order I made month ago, they sell haven't reimbursed. I patiently waiting for their intervention. Nothing
In my life this has been the worst customer service I've had.

Sold two tubs of expired Dark and Lovely kids hair relaxer kit. Items expired since July 2021 which is over a year ago and they are still selling them online. Thank goodness I had the sense to check before applying products to my daughter’s hair. I am now left with products I can’t use.

The colour was not correct. Really unhappy. Still waiting for response from company. 😞

I ordered Aztec Secret Indian Healing clay from this website. I’ve been buying this face mask for 6 years from Amazon US from the original company. This time I thought I would buy it from a Uk website as it would be easier.

The product I got from cosmetize.com it is unfortunately not authentic. I don’t know if you are aware of this. But by selling unoriginal, fake cosmetics it is very dangerous as they can cause severe burns, irritations and even deathly allergies to people.
You must always check the authenticity of a product before selling it.

One more thing about the product I found strange is that the packaging is very old, in poor conditions and the expiration date is in only 4 months. This is quite unusual as whenever I bought this from the original US company, it had at least 2 years expiration.

With all these being said, my experiece has been unpleasant and I don’t trust this website as they sell fake products.

I'm really pleased with Cosmetize. My delivery came on time and everything was in perfect condition.
Such a breath of fresh air after not having a great experience with another company (won't mention names).
This is now my go to for hair products!

Excellent service with quick delivery. Both the item price and postage price were very good. I will definitely shop here again

I came across Cosmetize by accident and was amazed at the variety and low cost of some of my favourite hair essentials. The more you buy, in some instances, the greater the savings. I had everything I ordered on my doorstep in 4 days. I thought this was ok because I always order ahead of time anyway. I'm delighted with my new find. Thanx Cozmetize, you'll be hearing from me again in future.