COSMETIZE Reviews 219

Their website states "All our orders are dispatched on the same day*." and "* Same day Dispatch It refers to any order placed before 2pmBST on any day.". I placed an order on Friday evening, so by their policy I expected this to be dispatched on Saturday. However, it reached Tuesday and I had no confirmation of my order being sent so I contacted them. They said it had been dispatched but my order status didn't match this so I requested a cancellation. After requesting to cancel my order I then got a confirmation of my order being dispatched that day, AFTER I had emailed them and received a response saying it had already been dispatched. I did receive my items 2 days later but I wouldn't use this website again given their policies didn't match their service.

Delivery was quick and efficient. Price of products were cheaper than anywhere else I could find. Overall happy with my order 👍

Excellent 1st time buying experience. The communication was on point, the order arrived swiftly and was good value for money. I will definitely order from here again.

Very good communication from start to finish with my order.. I will definitely keep on ordering from this company. Thank you Davina

Fantastic customer care & fast delivery. Thanks

I am always wary about ordering things from companies online, but I after having received a number of items from Cosmetize I have to say that I have never had a problem, and would recommend using them. Good value for money, very well packaged, fast delivery and good communication. Can’t ask for more than that!

Quick delivery, great prices. Good experience all round.

Excellent price and prompt delivery service. No delay. Well done

Easy ordering on line, excellent prices, prompt delivery, packaged very well, wrapped in bubble wrap to protect the bottle. Highly recommend and will certainly order from Cosmetize again.

Great product, prompt delivery packed very good, wrapped in bubble wrap to protect bottles from damage. Will be ordering again & best value for money recomend definitely.

Items reasonably priced and shipped promptly. Very pleased with overall experience of my first purchase

Ordered a number of my favourite products from here for the first time and I must say that the prices are very good! My order was dispatched and delivered quickly and all the bottles where sealed with tape to ensure no leaking. I have found my new favourite online hair store!! Would definitely recommend.

Quite disgusted...received an message saying 'Cancelled as per request'. NO, I did not cancel it, and perhaps you ought to sort your stock control out !!

I do apologies for my one star as did not realise if I email for help you would of rang me like you did after I left review you answered all my help question thank you

Great company! Awesome customer service and really quick delivery. Items really well packaged too. Will definitely be ordering again.

I love the Palmer's cocoa butter product, and I find Cosmetiz are cheapest in the market. In addition to excellence service delivery and when I need help to talk to someone. Seeing myself regular customer now.

I discovered this website by accident. I am so glad I did.
Prices are good, delivery is quick, and there is a rewards programme.
I have never had to contact customer service.
Website is easy to browse and easy purchasing.
It has all the products I need for my hair and skin.
I Won't be shopping anywhere else.

Really good selection of products. Good delivery. Just wish they would include the ingredients list of the products. Other than that, good place to shop for your hair products!