excellent service, friendly and helpful, order process was easy and no nonsense right up to the delivery - those delivery guys couldn't have been nicer! Love my new vegan mattress - comfy and just th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The third vegan mattress we have bought from this company. Most mattresses contain wool, and many mattresses today are made of memory foam, which we have tried, but don't like. We were initially very... Toon meer
Bedrijf heeft geantwoord
Prompt delivery of organic wool mattress - the wool smell I liked tbh and it’s not overwhelming and settled down - just pull back the covers for a few days. I love the fact that I know there’s no che... Toon meer
Bedrijf heeft geantwoord
Absolutely love our sons mattress for his new bed. We transitioned him from his cot bed into his big boy bunk bed and he’s super settled and happy at night. 6 months on we’re looking into replacing ou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A small family business, manufacturing a unique range of handcrafted, chemical-free bed mattresses in our factory based in Woodbury, Devon. Cottonsafe® Natural Mattresses use organic cotton giving superior support and a safe, non-toxic sleeping environment. Call (01395) 239832.
Contactgegevens
Unit 15 Woodbury Business Park, EX5 1AY, Woodbury, Verenigd Koninkrijk
- 01395 239832
- sales@cottonsafenaturalmattress.co.uk
- cottonsafenaturalmattress.co.uk
4,7
Uitstekend
134 reviews
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SIMPLY THE BEST
SIMPLY THE BEST. Made in UK with materials from UK. No fire retardant chemicals or any other chemicals added. Peace of mind and above all excellent sleeping comfort. I now have 4 mattresses and mattress protectors. Recommending to others. Oh and it is a pleasure to talk to the dedicated staff on the phone.
12 mei 2025
Antwoord van Cottonsafe Natural Mattress
Thank you Richard for your super review and your ongoing support. Warmest regards, Rebecca
I couldn’t be happier with my Cotton…
I couldn’t be happier with my Cotton Safe mattress! From the moment I placed my order, the customer service was absolutely exceptional, responsive and friendly. The mattress itself is incredibly comfortable, and knowing it’s made from natural, chemical-free materials gives me real peace of mind. I’ve never slept better. This has been one of the best purchases I’ve made, and I’ll definitely be coming back for more in the future. Highly recommend!
8 mei 2025
Review zonder uitnodiging
Antwoord van Cottonsafe Natural Mattress
Thank you Lee for taking the time to write us a review. We're so pleased to hear you are still happy with your Sidmouth Mattress.
Warmest regards, Rebecca
It sags after a year
I bought two of these single Lates Futomat about 2 years ago. One of my boys is complaining about sagginess of his mat. We do shake it and turn it around regularly as it recommends. However, the natural material does not support like those spring type or expensive memory forms. Although I wanted more natural material bed for my children, I would not buy it again.
29 april 2025
Review zonder uitnodiging
Antwoord van Cottonsafe Natural Mattress
Hello, Thank you for your review. We are really sorry to hear that you have had problems with this product. The Futomats are a futon based mattress that need to be regularly flipped and rotated. There is an amount of settlement that we expect with these products, especially when an option without a spring is selected. The product comes with a 1 year manufacturing warranty but unfortunately I can't see that you been in touch to discuss options.
Antwoord van Cottonsafe Natural Mattress
Hello Rachel, thank you for your feedback.
As stockists of the protectors the pricing is set by the manufacturer, Panda London, consumers will find consistency in the pricing of this product across all retailers.
The prices are reflective of the Panda's ethical labour standards and production of an organic bamboo product.
As a business that promotes the removal of harsh toxins from homes for both human and envrionmental health we work tirelessly to ensure that our products, whether manufactured by us or companies that we partner with are free from chemicals and meet the highest standards.
We believe that Panda has an excellent track record in the quality of their product and their protectors are an excellent addition to sleep enviroments for individuals looking to create toxic free sleep.
I will speak with our account manager at Trustpilot to ascertain the feedback requests in place, we look to keep these to a minimum. Reviews are extremely important for a small business like ours, they not only help us to promote both our products and our service but also give us an opportunity to learn.
Thank you again for taking the time to reveiw Cottonsafe Natural Mattress.
Excellent
Bought my daughter’s first mattress from here - love the quality and fabrics, she sleeps so well and the service was excellent. The lady who helped me arranged the fastest possible delivery with no trouble at all. Would definitely recommend. Thank you!
7 maart 2025
Antwoord van Cottonsafe Natural Mattress
Hello Anjali, thank you for taking the time to write us a review. We're so pleased to hear you're happy with your mattress. Warmest regards, Rebecca
PLEASE DO NOT BUY FROM THIS COMPANY…
PLEASE DO NOT BUY FROM THIS COMPANY THEY SOLD ME A MATTRESS THAT WAS NOT AS DESCRIBED ON WEBSITE IT WAS SO THIN. I RETURNED THE ITEM AND THEY CHARGED ME £70?
I MADE MORE THAN 20 CALLS AND THEY LAUGHED AND HUNG UP ON ME. THE WOMAN I SPOKE TO IN THE END WAS REALLY REALLY RUDE MADE ME CRY AND STRESSED OUT AVOID THIS COMPANY. SCAMMERS
5 maart 2025
Review zonder uitnodiging
Antwoord van Cottonsafe Natural Mattress
Hello,
Thank you for taking the time to write a review.
We're sorry to hear that you are not happy with the service we have provided. I have reviewed the details relating to you order and I can see that at your request your mattress was brought back to our workshop for review under the terms of the manufacturers guarantee.
Action was taken to review the mattress and confirmation was supplied that there was no fault with the mattress, we would be more than happy to supply you with further images and a video of the manufacturing review undertaken.
As there is no fault with the mattress we have offered options for bespoking the item to meet your requirements, which you have declined.
A refund has been issued as per our cancelled items terms and conditions at your request.
All calls are recorded for training and monitoring purposes, we have reviewed your calls today and find no evidence of our customer service representative laughing or behaving outside of our normal communication expectations, however we are very sorry that you do not feel our customer service meets your required standards and will review this with the team.
As a small business our team are often busy on calls or with customers in the showroom, we make an effort to reach out to customers as soon as we can if we are unable to speak with them at the time of their call.
If you would like the videos and further images of the work completed by our production team as part of the review of the mattress please don't hesitate to contact us.
Kind regards,
Rebecca
We bought two single Vegan Luxury…
We bought two single Vegan Luxury mattresses almost one year ago and after twelve months of comfort I thought I really should complete a review. We live just down the road from Cottonsafe so we able to visit the showroom before purchase. Rebecca was always so helpful and there was no pressure whatsoever. The ordering process was straightforward, the mattresses arrived as expected and we have been happy ever since. For anyone seeking a well made, comfortable vegan mattress without any nasties this is the place to go. Definitely 5 stars.
1 maart 2024
Review zonder uitnodiging
Antwoord van Cottonsafe Natural Mattress
Hi Simon, thank you for taking the time to review our Vegan Luxury Mattresses. It was great to have you visit our showroom and we're pleased you are happy with your new mattresses. All the best, Libby
High quality product, great delivery
High quality product with great credentials. Delivery was quick and convenient, team were very polite and helpful throughout.
13 december 2024
Antwoord van Cottonsafe Natural Mattress
Thank you for your lovely review, Libby
Does exactly what it says it will
No drama - ordered and it arrived on time. Well made, comfortable mattress
12 december 2024
Antwoord van Cottonsafe Natural Mattress
Thanks Jackie, we pride ourselves on being transparent with our customers about our products, Libby
Comfortable and Cool
Very comfortable and mattress is not hot to sleep on which was my main concern and the single biggest challenge you face when choosing a mattress.
5 december 2024
Antwoord van Cottonsafe Natural Mattress
Hello Nigel, Thank you for taking the time to add a review. We're so pleased to hear you're happy with your Appledore Mattress. Warmest regards, Rebecca and Jamie
Comfortable and warm
Our futomat is very comfortable, lighter and easier to manoeuvre than we expected, and surprisingly warmer than our previous sprung mattress. It arrived promptly, with good communication to arrange delivery.
5 december 2024
Antwoord van Cottonsafe Natural Mattress
Hello Trista, thank you for taking the time to leave us a review - we're so pleased to hear you're getting on well with your Tradlux Futomat. Warmest regards, Libby
Would recommend
We searched for a small mattress that was organic and well made. And we found a perfect one. It’s almost like a cross between a mattress and a futon. People have mentioned aroma but it was very feint indeed. Very comfortable and supportive. Would recommend.
31 oktober 2024
Antwoord van Cottonsafe Natural Mattress
Hi Joanne, thank you for taking the time to write us a review, we're so pleased that you're getting on with your Children's Mattress.
All our products will come with a natural aroma of the fibres, we're so pleased that you have got on well. We're always happy to chat with customers about the scent and can supply samples.
Thank you for your recommendation. Warmest regards, Jamie
Antwoord van Cottonsafe Natural Mattress
Hi Gabrielle, Thank you for taking the time to write us a review, its wonderful to hear you are loving your pillow. Best wishes, Jamie
Excellent quality products and company
We'd been searching for a wool mattress that didn't have fire retardant chemicals and this was the only company we found that made them. We visited the showroom while travelling to try out a few and received excellent advice from Jamie. The ordering process was easy and communication from the company (and the delivery company) was very clear and timely. Our mattress arrived on time and was taken to the room we specified. Because there are no fumes from chemicals we could sleep on it immediately. We chose the Sidmouth non-turn mattress. After having it a month it has made a big difference to our sleep. Long-standing back and neck problems are improving and it is much more warm and comfortable than our previous mattress. I would definitely recommend this company to anyone.
12 september 2024
Antwoord van Cottonsafe Natural Mattress
Hello Pamela, Sorry it has taken so long to reply to your review, we had a very busy festive period and are now taking the opportunity to catch up!
It was a pleasure to meet you when you visited the showroom and I'm so pleased to hear you are getting on with your Sidmouth Mattress, thank you for taking the time to support our small business with your review. Wishing you all the very best, Jamie
Very happy with the mattress.
29 augustus 2024
Antwoord van Cottonsafe Natural Mattress
Hello Nirupam, thank you for reviewing your Tradlux Futomat, its wonderful to receive your feedback.
Best Best Mattress ever bought
Don’t usually leave comments but our satisfaction with Exeter Cashmere mattress is worthy of our praise, would highly recommend
12 augustus 2024
Antwoord van Cottonsafe Natural Mattress
Thank you for taking the time to leave our Exeter Cashmere Mattress a review, we're so pleased to hear you find it comfortable. Best wishes, Rebecca
Antwoord van Cottonsafe Natural Mattress
Hello Peter, So pleased to hear you're finding your Tradlux Futomat comfortable, thank you for taking the time to review Cottonsafe Natural Mattress. As a small business feedback from our customers is invaluable. Warmest regards, Jamie
Worth the money
An excellent mattress protector that is effective and also comfortable to lie on.
4 juli 2024
Antwoord van Cottonsafe Natural Mattress
Hello Monica, thank you for your review :)
Best Wishes, Libby
Antwoord van Cottonsafe Natural Mattress
Hello Alina, We're so pleased to hear your daughter is sleeping so well with her Children's Mattress! Thank you for taking the time so review our product and service. Warmest regards, Rebecca
Knowledgeable & well made
My experience with Cotton safe was excellent from start to finish. Communication was always easy & prompt. Makes a refreshing change to be able to communicate with minimum fuss. Online site was easy to navigate. Have had my cottonsafe, pocket topper for a couple of months now, though a little too warm in the extreme summer temperatures, it creates a sumptuous feel to my mattress otherwise.
18 juli 2024
Antwoord van Cottonsafe Natural Mattress
Hi Sandra, thank you for your review. Best wishes, Rebecca
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