excellent service, friendly and helpful, order process was easy and no nonsense right up to the delivery - those delivery guys couldn't have been nicer! Love my new vegan mattress - comfy and just th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The third vegan mattress we have bought from this company. Most mattresses contain wool, and many mattresses today are made of memory foam, which we have tried, but don't like. We were initially very... Toon meer
Bedrijf heeft geantwoord
Prompt delivery of organic wool mattress - the wool smell I liked tbh and it’s not overwhelming and settled down - just pull back the covers for a few days. I love the fact that I know there’s no che... Toon meer
Bedrijf heeft geantwoord
Absolutely love our sons mattress for his new bed. We transitioned him from his cot bed into his big boy bunk bed and he’s super settled and happy at night. 6 months on we’re looking into replacing ou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A small family business, manufacturing a unique range of handcrafted, chemical-free bed mattresses in our factory based in Woodbury, Devon. Cottonsafe® Natural Mattresses use organic cotton giving superior support and a safe, non-toxic sleeping environment. Call (01395) 239832.
Contactgegevens
Unit 15 Woodbury Business Park, EX5 1AY, Woodbury, Verenigd Koninkrijk
- 01395 239832
- sales@cottonsafenaturalmattress.co.uk
- cottonsafenaturalmattress.co.uk
4,7
Uitstekend
134 reviews
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Beautifully made COMFY mattress and Great service
I held off buying a mattress because I wanted a natural one and I am so happy with this one. The delivery was great and the mattress is beautiful and so comfy. I just LOVE it. It was well worth the wait and I would recommend the company and the mattress to everyone. In fact I DO! THANK YOU
30 maart 2023
Highly recommend
Fab company, ordered two single beds for my children’s bunkbeds. Love the beds. The company was very communicative. Would definitely buy products from them again in the future.
10 maart 2023
The mattress vegan value medium
The mattress vegan value medium, is superb -
very supportive and comfortable.
My only criticism is that I the hard versions of vegan mattresses were not on display to try out. I had to guess at these and ended up choosing wrongly. I was given the impression that it would be very easy to change without much cost. I ended up paying £400 more for the change I made.
17 februari 2023
While we love our two mattresses we got…
While we love our two mattresses we got from Cottonsafe and they are very comfortable, one of them failed after 2.5 years. This is not something I would have expected from an expensive mattress. The interaction with customer services was strange and confusing because it at first sounded like we had to pay for repairs, though we didn't have to in the end. We still had to pay £200 for transport of the mattress from us to their warehouse and back again.
16 november 2022
Antwoord van Cottonsafe Natural Mattress
Hello Liz, Thank you for taking the time to leave a review. We’re very pleased to hear that you find both your Cottonsafe mattresses comfortable. We take great pride in making all of our products and are confident in their quality. Unfortunately, occasionally things do fail and in these instances, we always rectify and repair or replace the failed fibre or spring. We never charge for the repair of a manufacturing fault and we’re sorry to hear that the information you received from our office team caused misunderstanding. We are currently reviewing our terms to ensure that this information is much more clearly laid out for future customers. We are also currently reviewing our policy on the transportation costs in the event that manufacturing fault does occur. Once again, thank you for your feedback. Warmest regards, Rebecca
No chemical smell!
My single mattress was instantly very comfortable. The lack of chemical smells was also a bonus. However, the mattress did have a very slight odour (not an unpleasant one) which went after a couple of days. I'm extremely happy with my mattress and will purchase more from this company in the future.
13 februari 2023
Antwoord van Cottonsafe Natural Mattress
Hello Caroline, Thank you for taking the time to review your Cottonsafe mattress, we’re so pleased to hear you find it comfortable. All the natural fibres have their own unique smells and it is not unusual for our products to have a lanolin aroma when they are first used, we have also developed our Vegan range which is odourless for customers who may be more sensitive. Warmest regards, Rebecca
Delivery was delayed due to Christmas…
Delivery was delayed due to Christmas but good service. We were looking for firm mattress and it is what we were lookinh for.Comfortable mattress but the price range is high. I wish it was not so expensive so could afford to buy more.
20 januari 2023
Fantastic quality product, at a great price and a low environmental impact!
Great customer service, very personal. Received an email to organise the delivery. The mattress is wonderful! I've been sleeping on it for 2 months now and I've never had a better nights sleep! I would recommend this company to everyone!
10 januari 2023
Vegan Futomat
I bought a Vegan Futomat to avoid chemical treatments and animal products. After 2 years of almost daily use, it is still comfy. I do however, need to turn it over and plump it regularly for it to keep its shape, so it would not be ideal for a less-abled person. I have slept on a more comfortable matress, but I chose a thinner one to save cash, knowing there would be a trade-off.
9 januari 2023
Antwoord van Cottonsafe Natural Mattress
Hello Harry, thank you for taking the time to review your Vegan Futomat, we’re so pleased to hear you are finding it comfortable. It is very important for a mattress, futon or Futomat to be well cared for to ensure the fibres continue to rebound well into its life, it is great to hear you are still doing this. We also have a range of non-turn mattresses for customers who might struggle with flipping. Our Futomats are considered firmer and are likened to a traditional Japanese mattress, we would generally recommend the purchase of a bed mattress for someone who would prefer softer top feel. Best wishes, Rebecca
Highly recommend
Excellent mattress! Very comfortable, would highly recommend. Also great, friendly, speedy service.
19 december 2022
Lovely mattress
I'm totally in love with this mattress. We couldn't afford one of the more expensive ones so I wasn't sure how good it would be, but it's turned out to be perfect. On the firmer side, but not too firm. It's quickly sorted out my lower back pain. I love the fact that it isn't full of chemicals (we ordered a beanbag just before the mattress and that was treated with fire retardant chemicals and smelt toxic for weeks!). Will only buy these mattresses from now on.
24 december 2022
The mattresses are good
The mattresses are good. The only reason why I can't give 5 stars it's because of the shipping cost to Northern Ireland of £98 for 2 junior mattresses.
31 januari 2023
All tickety-boo
Ordering:easy. Delivery prompt, no fuss.
The Vegan mattress topper is high quality and just the job to sort out the Vegan mattress (should have bought a firmer one).
16 november 2022
The Original Children's Mattress
The Original Children's Mattress
This is my third mattress from CottonSafe.
They are such a great company.
It is my intention to have only CottonSafe mattresses as I replace existing when needed
18 november 2022
The King Size Appledore mattress has…
The King Size Appledore mattress has completely changed our nights sleep and I am so glad we bought one for ourselves! It is incredibly comfortable and it feels so luxurious I don’t want to leave it!
It was a long story but we had damp issues in our bedroom which meant we had to delay our mattress delivery. We then had transport issues with the bed frame and I can’t thank Jessica enough for her help and advice as well as being so accommodating with the change in delivery dates. The customer service really is second to none! I wouldn’t buy my mattresses from anywhere else. Fantastic product, fantastic people!
25 januari 2023
Review zonder uitnodiging
Vegan luxury mattress
The vegan luxury mattress is great, really comfortable. The pillows too.
4 november 2022
The BEST mattresses and customer…
The BEST mattresses and customer service to match! If you are considering a new mattress, don't hesitate to buy from Cottonsafe.
We were looking for a flame retardant free mattress a few years ago and visited the Cottonsafe showroom and had a really long conversation with Mark. We were very impressed by the company's commitment to and knowledge of the harm caused by flame retardants, and how to produce a flame retardant free mattress that meets the UK's stringent "match test". Their mattresses are truly "chemical-free", and they don't just pay lip service to it, they are committed not only to that but also to lobbying to change the industry for the better, which I am very happy to support.
On top of that their mattresses are excellent quality! We tried lots of mattresses that day in the showroom and settled on the Widecombe medium. It is the most comfortable and supportive mattress we have ever slept on! We love it! We recommend the mattress to everyone!
Years later, it has really stood the test of time and is still like the day we bought it. So we are now looking to buy more which has prompted me to place this review. We haven't considered anyone else for our new mattresses, we've found the holy grail of mattresses!
When we've had to contact Cottonsafe their Customer Service has always been excellent, with prompt, polite responses, and detailed information provided. They obviously really care about what they do and their customers.
I can't recommend Cottonsafe enough.
21 november 2022
Review zonder uitnodiging
Fabulous mattress! Fabulous company! We have purchased our second medium…
We have purchased our second medium sprung Appledore mattress from Cottonsafe and we couldn’t be more delighted! The mattress is beautifully made and so comfortable to sleep on and the fact that it has been made naturally without flame retardants and harmful chemicals helps us sleep even better!
The service we have received from Cottonsafe has been second to none and they care so much about their products and their customers that they are an incredible company to deal with! We don’t hesitate to recommend them to all of our family and friends!
15 november 2022
Review zonder uitnodiging
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