Cowell's Garden Centre Reviews 

My order was processed and delivered in 3 days. Excellent plant ….not readily available elsewhere…..and good experience. Good people to deal with. Will order again.

Just visited Cowells Garden Centre. Always enjoyed and the staff are helpful. But today a different matter altogether.

I took back a plant that had died off in a week. I was approached by a staff member not wearing a name badge but later asked him and was told Glen. He examined the plant and said it was fine and was meant to do that .. I explained that I wasn’t happy as had paid nearly £20 for a plant that had flowered for a week!
I also pointed out there was a small warning in corner saying poisonous to animals and humans. He replied all plants are poisonous. Which is not
a fact.

He persisted and then he took me over to checkout. He childishly made gestures to the checkout operator (later I found out she was supervisor) as we waited in the queue.
He stated to supervisor that I wanted a refund. The supervisor said simply ok.. to which seemed to aggravate him more and then said he didn’t authorise it.
I asked him his position and he was a plant staff.
I asked to speak to Manager, she came over and asked if I had kept the plastic pot, I hadn’t- I had disposed of it when I planted said plant!
I also pointed out the warning about poisonous humans and animals as I have grandchildren, the manager said well they’re not going to eat it! Really? Such a bold statement… as she was not taking into account toddlers and dogs!!
I got my refund but I found this guy intimidating and disrespectful especially when he said at the checkout after I asked his name and position -
he was going to walk away now??
As opposed to doing what?
All round awful experience.

I ordered six plants online. Each came beautifully wrapped, in eco friendly brown paper. Very good quality plants too. I will be ordering again. Excellent.

my first order was excellent - the plants were very healthy and I was really pleased with them
unfortunately my second order was very disappointing - out of the three plants only one was good, one was acceptable and the third really poor - it had just one small set of leaves and barely any roots in the pot
I emailed their customer service office on receipt and uploaded a photograph but never received a reply nor was offered any resolution
not a positive experience second time round

Hollie was very most helpful in helping us to diagnose our problems with our house plant. She was very knowledgeable and an excellent communicator. She also helped us to choose replacement plants.
Thank you. We will return!

Always receive great products from cowells. Alway in great condition without any issues. Would definitely recommend.

Excellent plants. Ordered from Cowells numerous times. Plants are always of excellent condition, packaging is very good and super fast delivery.

Fantastic plants and quality. Great customer service.

Purchased a 8l Juniper online and when it arrived it looked nice but after further inspection (removing top layer of soil) there was no trunk base and it was all being held up by a very little amount of young weak roots, obviously a cutting which wasn't established enough for sale. I tried taking it out of the pot which most of the 8L pot was just loose soil and gravel NO root system at all. It would have been better in a much smaller pot and giving it a few more growing seasons before trying to sell off as a 8L juniper!
After contacting them about this situation I was basically accused of lying!!! The after sales customer support was awful and never before received aggressive response to my concerns. Very very unhappy with this nursery.
I have since ordered a 7.5L juniper from another nursery (Suttons) also £10 cheaper which arrived and was much better, looks same size and had a great strong trunk and base with good healthy root system.
You might get good plants/trees from them but with the after sales / support you will receive if you did have an issue I WOULD AVOID BUYING from this nursery.

What a wonderful experience! I bought a little lemon tree (and some citrus fertiliser), it arrived today.
So gorgeous, with 5 little lemons on it.
Very carefully packaged and speedy delivery.
So pleased.
(Inv 0563)

Just back from a flying visit to Cowells, and I must say the plants for sale here are top notch, all looking very healthy and strong. Very impressed !

Really please the quality of the plants I bought from Cowell's Garden Centre (online). Really good wrap of the plant and boxed. Very quick delivery. If I live in North of England, I will pop round to visit garden centre in person.

Ordered approx a dozen plants online and they are lovely, healthy specimens.

We've ordered from many online nurseries and the service, packaging and quality from Cowell's on this occasion (1st order) is excellent.

The delivery partner wasn't quite on schedule but the goods were so expertly packaged in comparison to those from many other nurseries that the plants are just fine.

Fantastic Garden Centre. Although I've never had the pleasure to physically visit, I've purchased a few times now via the website. Each time has been a flawless experience, recently made a purchase of a larger hydrangea specimen. Received via one day courier. Well packaged and a beautiful healthy shrub was received, I also think I got the last one which I was chuffed about as it was a Paniculata variety that I had my heart set on. Thank you Cowell's.

Absolutely outstanding online garden centre. Everything I have ordered has been great quality, healthy and as described on the website. All of my orders have been packed very well and they arrive in good condition to me in Hampshire. Staff are helpful on the phone too. Reluctant to use any other garden centres because Cowell’s are hard to beat.

First time using them this week. They had two plants that weren't on the usual garden centre website, one of which is a favourite of mine, the Parachute Plant. Order was placed on Tuesday, I think, and delivered today by DX Delivery. So, fast. The plants themselves were very healthy and just what I'd seen on the website, so very pleased indeed. Will definitely use them again

I’d been hunting around for 3 particular climbing roses that seemed to be out of stock everywhere except Cowells. I was a bit wary ordering plants I hadn’t seen or selected and I live the opposite end of the country from the store. I needn’t have worried at all. The roses arrived today extremely well packaged, full of blooms and amazingly healthy after their long journey. Delivery was within 48 hours of my online order too.
I wouldn’t hesitate to recommend Cowells and will certainly be ordering again from them in the near future.

Excellent service from start to finish. Thank you for my online order.

Fast delivery and the plants are excellent.

My order of a giant scabious arrived quickly, beautifully and carefully packaged and a lovely healthy specimen. Much much better than the usual web purchase.

Just received my online order of 5 evergreen climbing hydrangea seemanni and couldn’t be happier. All five are lovely bushy healthy plants which were well packaged and recently watered. They arrived 2 days after ordering. Brilliant price compared to other online sites and delivery was only £6. Will definitely be buying more plants from Cowell’s Garden centre in future.