Cozyfolk Reviews 

I ordered a game for Christmas and paid £5 for delivery for a £30 game. They took 10 days to even place the order then ship from China. By which time Christmas had been and gone. I asked for a refund and they said they couldn’t as it had shipped. So I am waiting for a game I don’t want and don’t have my refund. Avoid

Ordered an item on Dec 1st for Christmas, still not received it (now Boxing Day) and have asked to cancel order 3 times only to be told that it’s been dispatched so can’t be cancelled or refunded.
The tracking says it arrived in UK on 12/12/25 but no further updates!
Do not buy from this company!

Ordered board game for Christmas 10 days ago, haven't received tracking details emailed them twice and no response. Suspect they are scammed now I've read the other reviews

Bought a board game for Xmas, weeks late with no delivery update. Still not arrived. Customer service is non existent. You just end up getting random replies from unknown email addresses

Having paid for goods and sending several e mails, money has been taken but no goods sent or direct replies to e mails..stillwaiting hoping this is not a scam

I ordered items 2 weeks ago and money was paid immediately. Have heard nothing since with no response to my emails. Surely this company can be shut down for not being legitimate and stealing money from trusting people.

Order took weeks to arrive
Several message sent with no response and when it finally arrived it was nothing like what was advertised it was the biggest load of rubbish I’ve ever seen
It went straight in the bin
Stay well clear

I ordered an item over 2 weeks ago. It hasn’t been dispatched yet so I can’t track.
I’ve contacted cozyfolk and their reply was to “wait patiently”!
Terrible customer service. No idea if I will receive my item. But will find where I can complain and the email provided on their website isn’t helpful.

BEWARE - DO NOT USE
NO DELIVERIES AND NO REFUNDS as indicated on their Website!
A Chinese operator using UK email details.
No contact address or telephone number.
All emails are answered by Robot facilities repeatedly apologising for delays blaming staffing issues!

Caution : Fraudulent company
Reference ORDER placed on 12 Nov 2025. I waited and followed up many times on their email address, asked them to cancel my order and refund money, no response at all. They did not despatch the item nor they sent any communication after payment was made. Ignored all my emails. They don't have any phone number listed anywhere to call. I have almost given up trying to get my money back.

After 3 weeks and no delivery i contacted them. After several days they sent me tracking - bit only because I requested it. They don’t reply to emails, fb I got a reply eventually. Avoid if possible!

Said delivered but was not
No response from this company lost my money SCAM SCAM DO NOT BUY FROM COZYFOLK

Bought shampoo and haven't received it! Everyone whould know they are stilling money from us!!!!

I ordered a translate earphone and they never aarived

Whats wrong you are not a business! Your daylight robbers no respect for people, I never recieved my order i so wish I had read the reviews I wouldn't have touched but I will tell everyone DONT GET ROBBED DO NOT SHOP HERE! !!! SCAMERS AND YODEL IS NO BETTER

I ordered goods in October still nothing sent numerous email and no response but they were quick to take my money, money i cannot afford to just give it away. Disgusting....last email today then I am giving up!!

Don't use this company. Ordered magnetic bracelet 32days ago. Sent loads of emails. And all they do is make excuses all the time. Very quick to take your money. All they say it's on its way

RED FLAG
I ordered Iodine nasal spray, that is not what they sent me! No Iodine in ingredients and mostly just saline . I’m so angry that they’ve not been truthful as they are advertising one thing but sent me something different
and company haven’t responded to my request for clarity.
They are needing investigated.

Disgusted with this company. I ordered my goods almost 2 weeks ago and have heard nothing from the company about shipping or delivery even though I have written at least four emails with not a flicker of response.
This company were quick enough to take the money out of my bank
I won’t be using them again