Order taking forever and poor customer service.
Ordered an item that I was supposed to get a discount on but the discount was never applied. The order itself is taking a long time arriving. I realize it's a busy time but I never received a shipping email with a tracking number. When I went onto their chat option to ask where my order was the agent, Jeremy, seemed more condescending than not. My first comment was that I had not received a shipping confirmation email so wanted to find our where my order was. His first comment was it would be in the email with the tracking number. Did he not read what I had told him? I advised a second time that I never received the email. His comment was he would send it again, which implied that I had received it so that was a tad rude. He then followed up with it probably went to the junk folder. I know enough to check the junk and spam folders when looking for a missing email and confirmed that it never arrived in any of my folders. Anyone with decent customer service skills would have just checked the status of the shipping and updated me along with sending me the tracking number but Jeremy lacked the ability to provide that little extra service. There are so many other options for CPAP supplies so I'll go elsewhere because dealing with Jeremy isn't something I wish to do again.