We have been traveling for two years with our American Toyota 4Runner. CPD Carnet's professional staff has answer every question and provided work arounds (Our carnet expires and we are in India, w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were so grateful that we had someone who walked us through the process every step of the way. There was a lot of money involved and this was our first time. Shannon was knowledgeable, patient, ar... Toon meer
Months to get the thing. Months to clear the thing. A litany of nonsense excuses and non-communication in the interim. A person takes a vacation and an entire segment of their operations grinds to... Toon meer
Bedrijf heeft geantwoord
The staff at Boomerang were very helpful and addressed all of our questions. Communication was very good. Bonnie and Leah helped us through every step of the way and made the entire process comforta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Boomerang carnets® is the exclusive issuing authority for Carnet de Passages en Douane, the “Vehicle Passport” in the U.S. and Canada. The CPD is an international customs document for the temporary admission of motor vehicles (private and commercial road motor vehicles) in countries where required. It serves as a customs declaration identifying the vehicle to be imported and constitutes an international guarantee for Customs of the payment of import duties and taxes chargeable should the vehicles not be re-exported. Appointed by Federation Internationale de L'Automobile in 2015.
Contactgegevens
8715 Cary Algonquin Road, 60013, Cary, Verenigde Staten
- 800.282.2900
- carnets@cpdcarnet.com
- cpdcarnet.com
Perfect thanks to Leah who is always in…
Perfect thanks to Leah who is always in for an extra mile.
Can not be better, 15 out of 10
Stefan
25 maart 2025
Antwoord van CPD Carnet
Dear Mr. Herzberg,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating - WOW! We appreciate your taking time to let us know how we're doing and for mentioning Leah's assistance. Thank you.
Many Happy Returns, Moira@ATACarnet.com
Antwoord van CPD Carnet
Dear Patrick,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you. We know how busy everyone is and appreciate your taking a moment to let us know how we're doing. Thank you for mentioning Leah's assistance. We hope your travels are smooth, Moira@ATACarnet.com
Leah Orgrzeh
Leah Orgrzeh
She was very good help my first phone call. She did her best to help me sometime. It’s not easy to understand, but she always answer my call , my email
Thx to you
7 januari 2025
Antwoord van CPD Carnet
Dear Serge,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you. We're pleased your customer experience was "very good" and thank you for taking a moment to let us know how we're doing. Thank you for mentioning Leah's assistance. Many Happy Returns, Moira@ATACarnet.com
Response time very slow
Response time for every email was very slow. Don’t leave it to the last minute as the process takes a long time.
3 december 2024
Antwoord van CPD Carnet
Dear Bill,
First of all, thank you for your business. boomerang carnets appreciates it very much, as well as your comments regarding the CPD process. As you know, the processing time is a bit long, anywhere between 5 - 10 days, typically. This is because there are requirements that normally take the customer time to fulfill. Your carnet was issued to you in 9 days including over the U.S.'s long Thanksgiving weekend. We apologize for the frustration this caused. Please call Leah Ogryzek if there are additional details of the process you feel should be discussed. Thank you for your 3-star rating. Moira@ATACarnet.com
The staff was very very efficient in…
The staff was very very efficient in producing the Carnet de passage on time.
9 juli 2024
Antwoord van CPD Carnet
Dear Jacques,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you. We're pleased your customer experience was satisfactory and our "staff was efficient" because your satisfaction is our #1 priority.
Please come back (like a boomerang) when you need another carnet.
We hope your travels are smooth and the trip a success,
Moira@cpdcarnet.com
Questions answered and great communication!
The staff at Boomerang were very helpful and addressed all of our questions. Communication was very good. Bonnie and Leah helped us through every step of the way and made the entire process comfortable.
15 februari 2024
Antwoord van CPD Carnet
Dear Greg,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is a priority for us and we're pleased Bonnie and Leah provided "great" service. Thank you for mentioning their assistance.
Many Happy Returns,
Moira@cpdcarnet.com
Antwoord van CPD Carnet
Dear Charles,
boomerang carnets is pleased you had a pain free customer experience! Thank you for letting us know and for your business. We appreciate it very much.
Thank you for your 5-star rating and for mentioning Leah's assistance. We know how busy everyone is and your taking a moment to leave a review means a lot to us.
We hope your travels are smooth and successful!
Moira@ATACarnet.com
The experience with the company is so…
The experience with the company is so great ! Leah Ogryzek giving an incredible service. I push her and never told me anything wrong, she's so professional !
5 december 2023
Antwoord van CPD Carnet
Dear Remy,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased your customer experience was "great" because we make that our top priority. Thank you for mentioning Leah's assistance.
Many Happy Returns,
Moira@ATACarnet.com
Quick Response
Her response was quick. She gave me all the information I needed for the application as well as the amount. The process went smooth and easy. Hopefully I'll have my CDP in a few days. Thank you
8 augustus 2023
Antwoord van CPD Carnet
Dear Robert,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is our top priority. We're pleased you received quick, complete information from Leah, and found the process to be smooth and easy. Thank you for your feedback.
We hope you have a terrific world adventure!
Many Happy Returns,
Moira@ATACarnet.com
Fast
Fast, and Leah was great, nothing beats calling and having your accounts person pick up first thing
21 juni 2023
Antwoord van CPD Carnet
Dear Matt,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is very important to us and we appreciate your mentioning Leah's assistance.
We hope your overlanding adventures are excellent!
Moira@ATACarnet.com
CDP Service
My agent Kiel Ursin did a great job of informing me of the process, was very responsive in his communication and followed through a timely manner with all of his commitments. I easily offer all give stars!
29 augustus 2022
Antwoord van CPD Carnet
Dear Cameron,
Thank you very much for your 5-star rating and review - wow! boomerang carnets is pleased your customer experience was satisfactory.
Thank you for mentioning Kiel's assistance. We're happy you think he did a "great job".
We hope your travels are extraordinary and wish you many happy returns,
Mwilson@cpdcarnet.com (Moira)
Great service!!
Kiel helped me a lot. I have been traveling all over the world with truck and camper for more than 3 years. I will not able to travel without his support in Africa.
I really appreciate for his help.
6 juli 2022
Antwoord van CPD Carnet
Thank you very much for your 5-star rating and review! boomerang carnets is very appreciative of the feedback on your customer experience.
Thank you for mentioning Kiel's assistance. We're pleased you can now travel Africa with your truck and camper. Enjoy traveling the world in your vehicles.
Many Happy Returns,
Moira@ATACarnet.com
A pleasure to deal with
A pleasure to deal with. Kiel Ursin was the consummate professional; diligent, helpful and responsive. C Russell Cmolik
31 mei 2022
Antwoord van CPD Carnet
Dear Russ,
Thank you very much for the 5-star rating and review! We appreciate your feedback very much.
Your business is very important to boomerang carnets and we're pleased your customer experience was "a pleasure". And, thank you for mentioning Kiel's assistance with your CPD (The Vehicle Passport).
Enjoy your travels and,
Many Happy Returns,
MWilson@CPDCarnet.com (Moira)
Kiel is knowledgeable and offered great…
Kiel is knowledgeable and offered great insight regarding the renewal of our carnets. He ais very responsive and ensured our documents were completed and delivered on time.
14 april 2022
Antwoord van CPD Carnet
Dear Chris,
Thank you very much for the 5-star rating and review of your customer experience with boomerang carnets!
We appreciate your mention of Kiel's assistance. Your business is very important to us and we respect the time you took to provide feedback.
Enjoy safe travels,
Moira@ATACarnet.com
Quality Customer Service
They were so hospitable in their reception to their customer, prompt address to enquiries and logistics service
15 april 2021
Review zonder uitnodiging
Antwoord van CPD Carnet
Dear Adeoke, thank you very much for your 4-star rating and a review that will be helpful to others! boomerang carnets is delighted you experienced good service from our team and hope you'll come back again because your business is very important to us. Many Happy Returns, Moira@ATACarnet.com
Professional and uncomplicated!
The staff were kind and helpful and timely on their submissions. Full of good advice which we heeded and our vehicles s now in Australia without complication. We will definitely use their services again!
10 april 2020
Review zonder uitnodiging
Antwoord van CPD Carnet
Dear Maggie, boomerang carnets is so appreciative of the 5-stars you just left us, WOW! And, thank you for the helpful feedback. We hope these comments help others, they certainly help us. We're glad your vehicle made it to Australia without a hitch and look forward to assisting you in the future. sthompson@cpdcarnet.com
I cant think of any way to improve my…
I cant think of any way to improve my experience, keep up the good work.
10 april 2020
Review zonder uitnodiging
Antwoord van CPD Carnet
Dear Ernie, thank you very much for the 5-star review. WOW! boomerang carnets couldn't be happier. We're especially pleased your experience was positive! We appreciate your taking time out of your day to give us valuable feedback. We know how busy everyone is these days. Thank you very much for your business and, as always, safe travels - sthompson@cpdcarnet.com
Very professional.
9 juli 2019
Review zonder uitnodiging
Shannon Thompson is the best!
We were so grateful that we had someone who walked us through the process every step of the way. There was a lot of money involved and this was our first time. Shannon was knowledgeable, patient, articulate, and very reassuring. She made the process easy for us and put our minds at ease. We have told other travelers about our experience as it is always nice to find someone you can trust to get the job done!
4 juli 2019
Review zonder uitnodiging
I was surprised how easy the process…
I was surprised how easy the process was. Great customer service.
28 juni 2019
Review zonder uitnodiging
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