Craig Tara Reviews 

Well where do I start I got here to find the apartment stunk of cigarette smoke which it shouldn't have as all apartments are non smoking. There were cigarettes all on the grass outside the window. To add insult there was dog poo all in the grass. I also noticed a broken window handle and door handle in one of the bedrooms. The whole place stunk as well as the furniture. I went to reception and made a complaint about the above problems and was told it would be sorted. Only thing that was sorted was the handles that's it no clean up so I had to go and get fabreeze off site and come back and spray everything to freshen it up and try to get rid of the smell. If I'm honest it's completely put me off coming here again, the quality just isn't there they are charging you top money for worn down worn out apartments that just ain't being maintained. I've got photos of all this including paint coming off windows, rubbish being left on floor outside bins etc. I have noticed too that they are employing young adults to clean and the job they are doing is just shocking bare minimum clean. The views are lovely but the state of the apartments and site are appalling. I have stayed at several haven sites in Scotland but this has got to be the worst. Also forgot to mention that half the ticket machines to cash in your tickets were out of order only 2 were working with massive queues to use them.
in the end I gave the tickets away as had been waiting a hour to try and cash in the tickets. Really disappointed with the site

CRAIG TARA -HAVEN ;Please can I get my full refund back
I am just tired of phoning and waiting for someone to pick the phone up after 50-an hour long . You gave me a letter in writing that you will refund all my money but I have to keep phoning . You have refunded only parts and still half not refunded . We never stayed at all as you are aware I came to the reception like 5 times and with your staff attitude , things never got rectified . Place was not appropriate to live with no bed linen and bed soiled . I sent pictures already. I just need the rest of my money . The fact that you also say you have nothing to do with activities booked in the same booking you ask us to email Craig Tara activities to ask for arefund separately but you refuse to provide details . How do I claim that activity money back . Honestly I wish I read reviews before I went there ... holiday ruined for kids and I. Please just refund my money so I can do something else with my kids .

Craig Tara just back their on 24th July.

Place is absolutely fantastic, staff are great, particularly Melissa that works in the activity team.. she was about at times when my kids were doing activities and she was so helpful and kind anytime I seen her :).

Caravan was clean and everything there that was needed.

Bar staff could do with a bit more training when making drinks , very slow , they ran out of a certain drinks, they don’t have a big choice of mocktails for kids which they should improve on..

I have stayed here while I was working as a coach driver with groups so this time I travelled with my own family and we had a great time

Posting for my grandson and his mum they went to Grag Tara for two weeks payed over a thousand pounds when they had to come home early this is there complaint. Absolute disgrace as soon as we arrived thick white dog hairs were all over the apartment, we brought this up with management after we had to leave our holiday a week early due to strong smell of cannabis, unclean apartments, fighting and fire alarms being set off constantly due to cannabis being smoked and children setting it off. The pool was unsafe as the railings were rusted and unsafe to climb on which could have resulted in an injury, the pool was unclean full of dirt, plasters, rust and toilet paper. Seen a video online before going to apartments (103 foyers) where a man opened 104 foyers with the key included for 103 we tested this when our neighbour in 104 foyers couldn't find her key and our key was able to lock and unlock the door. We left due to poor drug control on the park, disrespectful guests not respecting others, and a lack of safety or security in our home, we were afraid when we left the building someone could enter and take our stuff due to not knowing how many keys open every door, when speaking to management they told us that couldn't of happened it would be 1 in a million chance and that it was a fluke. We have lost 1 week worth of money and aren't sure whether we will be refunded due to our troubles, we will not be returning to Craig tara holiday park as their standards have fell down. It is no longer a family safe park in our opinion.

Beautiful caravan on the hill over looking the sea. I am a Grandmother and went with my husband. 7, 4 and 5 month old baby. We had a wonderful time. The reason why is because we spent 600 in 4 days. Everything is so expensive. We didn't like the entertainment at the club. Went once for a short time and left. Their is not enough staff anywhere but they do their best. Personally I think it's inhumane to have such short numbers in staff across the site everywhere. Don't go their unless you get a gold caravan and have plenty cash. The farm up the road is a great option rather than hanging out at the caravan park.

Staff not trained on how to post a phone reciever when the phone rings. Won’t change caravan location as it’s 8 days too late but they don’t tell you where your van is until the day before. Won’t be back

Caravan is covered in piss and random stains everywhere it’s very dirty all surfaces dirty beds broken Iam covered in bites absolutely no signal in the park save your money and go elsewhere! They offered to clean is all they can do but honestly the place is crawling also kettle leaks no handles on pots and in general very dirty small no space and not very well laid out

First time caravan holiday.
The location was up a hill because was situated in arran view fine as wasn't paying £50 + extra to pick location.
Arrived 8pm so was late and there was oven tray with sausages in oven I just binned them and cleaned it thought maybe cleaner forgot to check oven but there were also cereal boxes in bin cupboard beside plastic bin tht had been emptied so dont know if cleaner emptied bin but forgot to go back for cereal boxes. Also full cupboard of Crisps and popcorn and pretzels obviously from previous guest.
There was cup marks on dining table so dont think that had been cleaned either and floor seemed sticky.
I had brought antibacterial wipes so just used them on floor and table.
Unfortunately the hairdryer didnt work either never found that out to a couple of days in as arrived late had shower after swimming first day.
Oven seemed weird aswell as if gap at top and part missing?
So had 2 block it with Tinfoil as a 20 min cook time ended up taking 40 mins.
There was a small leak in radiator in bathroom.
Remote didnt work in livingroom think it needed new batteries.
All of these things were annoying but bedding was clean bathroom was clean could see hoover marks on carpets.
Just think more time spent on checking appliances like hairdryer Remote are working.
Then a check of cupboards and cooker.
I wouldnt say was unclean compared to other people's reviews.
Just thought id leave a review to maybe get cleaning and maintenance staff to take more time on cleans so done correctly. I had a good time though doing pottery with my nephews and swimming and going to heads of ayr next to haven.
Only went to entertainment one night sound was up really loud and a girl was murdering if I was a boy by Beyonce so ended up leaving early as kids couldn't take the noise level.
I think it you only pay a couple of hundred for 5 nights fine but I definitely wouldnt pay anymore as wouldnt be worth it with caravan issues and activities being extra because could go abroad for prices it can be mon to fri in busy season but for a cheap break not in peak times its fine.

Craig Tara is a brilliant staycation holiday and I have went every March ,June, and September for the past 23 years. Sometimes using sun holidays for the first few years as I was a 20year old mother of two under 3yrs old, a wife , a homemaker and full time social carer. For 19 years I have booked directly from Haven Holidays. Craig Tara has always been my ideal destination. I only go abroad maybe once a year so usually in September when I would not go to Craig Tara. Now we have a partially blind 4yr old grandson who joins us at Craig Tara for most of our stays. A few weeks ago we booked our normal silver, random site destination holiday. In short there was a soaking wet duvet, sheet, and mattress in the double room. Only soaked in one section next to the window which was open. I immediately requested new bedding. Nothing came that day so I dried the mattress against the radiator and flipped it over. A single sheet and duvet made for a very uncomfortable night. I asked maintenance to come with bedding, they never responded. From the next morning Saturday until Monday I had been at reception 5 imes, been on hold when calling them for several hours , messaged maintenance and was already halfway into my holiday without basic amenities! The biggest problem was precious time spent trying to get these. A full ruined weekend. I offered to wash the original bedclothes myself but told not to. I requested to attend their laundry department and collect these things myself. Again told that wasn’t possible. I eventually on Monday refused to leave the reception without bed sheets. Again I was told that wasn’t possible. I received a £50 food voucher for the inconvenience but at 5pm the bedding STILL wasn’t there. When I eventually told them I was going home and wanted a full refund for making my holiday un-necessarily stressful and uncomfortable, I told them to take the £50 food vouchers back which they were now calling ‘compensation’ the bedding was delivered within 5 minutes! My grandson went home that day and I was gutted I wasted so much time for something that only took 5 minutes. I have been offered an upgrade on my next booking but after the standard of basic services were so abysmal, I am not sure if I want to go back. It’s as if the staff are saying ‘it’s only your main bedding, you could have enjoyed your holiday without it for a few nights’. But no, my main complaint is that the problem was reported right away, and then took at least 3 hours out of every day trying to get basic comforts for a supposedly relaxing holiday.

Items "Found" by Staff then Vanished
​Review:
We stay at Craig Tara 6 times a year, but our trust has been completely broken. After checking out of 30 Rabbies Retreat (March 13-16), we realized my son's new trainers (£140) were left behind.
​On Tuesday the 17th, staff confirmed via phone that the shoes were found and being held at reception. However, when we tried to collect them, we were told there was "no record" of them. How do high-value items vanish from a secure staff area after being officially recovered?
​To make matters worse, my wife waited over an hour at reception to speak to a manager, only to be told they were "too busy" to see her. This isn't just a lost property issue; it’s a massive breach of trust and integrity. If staff can "lose" found items, how can we trust them in our van for maintenance during our stay?
​We have two more stays booked for April and May, but unless this is resolved and our property returned/reimbursed, we will be cancelling. Emails to Haven are bouncing back, and management is hiding in the office. Unacceptable service for loyal customers.

Absolutely appalling service, we have arrived in our cabin and it stunk of weed. Went to discuss this to reception, not even an apology from receptionists, they said they just send a cleaner around. However, the smell would not just go away. They would not compensate or move us, the manager is even scared to come out and speak to us. Supposed to be a present and to recuperate from death of my mother. Such service ruined our holiday and we even travelled far to come here. Childrens are exposed on the smell of weed drugs.

Not what it's made out to be for the price caravan was disgusting smelled like a dirty dish cloth outa date furniture dirty pillows n duvet left below bed I spent nearly £500 for 4 days best thing outa it was way bk home even beach was disgusting and prices crazy be better staying in a hotel in Spain for cheaper

We booked 2 weeks by Craig Tara. As we couldn't book 2 weeks straight in a caravan. So we booked 1 week in a caravan, and 1 week in a apartment. We have came all the way from London which took us 8 hours! We were tired and hungry! Arrival seemed fine, we had access to our caravan straight away. From outside we were happy with the place we got.. nice view and close to the beach. But when we opened the caravan it stank! as well it was dirty and there was even a dried-up noodle on the floor. Like how can u miss that when u clean?! There was still a dirty cleaning grey bowl in the sink, used for cleaning? It was dirty as well. We had to open all the windows. We had 5 kids with us and he had no pillow. But we were hungry so wanted to eat, my husband went to the reception whereby the young men apologised and told us someone who would come out and clean and give us a pillow. The pillow never came and the cleaning team that day neither! As I have 5 kids with me its highly unhygienic, so went out to buy Dettol. Well …when I cleaned the so-called mop… black water came out of it!! It took me over 15 min to clean. And leave it it Dettol. Eventually cleaned the whole caravan myself with Dettol. Next day the cleaning lady came and she was friendly and apologised. She did vacuum clean it. That’s another thing. The caravan has carpet (not everywhere).. but no way to clean it yourself for a week with 5 kids? That’s terrible! Why?! I felt very uncomfortable with the whole experience tbh.. the shower of the caravan was however nice and hard water for a good shower. When it was time to go to the apartment… we go 1st a stupid check in time.. we told them we are already on the part and if the time could be changed. This could not we had to follow the app, the lady said. Everything was on the app, she said and nothing could be done. So there we were from 10 am till 5/6 o clock on 10th of November being practically homeless on the street with our stuff waiting for our check in time with 5 kids in the cold. When it was finally time…..well everything was rubbish! 1st we got a very bad apartment close to a practiacly a swimming pool of water what didn’t drain and we couldn’t even get our stuff like that to the apartment. We ended up driving our car straight in front of the door. I tried to go through the grass and it was absolutely a disaster and almost broke my neck by slipping!. Than the apartment ALSO stank horrible! It stinked like somebody cleaned with a old stayed-to-long-for days wet mop and dirty water.. and the living room..well don’t know what that smell was but they tried to come up with some dirty perfume? We couldn’t really breath.. again all the windows open..in the cold!. Sizing of apartment is bigger , but 1 shower had almost no water pressure at all. So couldn’t use that shower. 1 tap had extremely hot water coming out and cold was dripping only. So couldn’t use that one. Only the other tap from the other bathroom Fridge stank. Again it was DIRTY! Again! I had to clean everything with Dettol as a lots of things were sticky?!..under the sofa was still old candy and rubbish from last guests. Again no vacuum cleaner! and not even a mop to clean! I mean its winter.. u have a swimming pool outside the apartment, its wet! And I cant even mop the floor?! The floor stank so bad! The toilet had PEEstains on it. I don’t know how people go to toilet but that’s nasty! Husband went to the reception, and again the lady wasn’t so friendly and no we couldn’t change anything and everything is done by app. Uhhh…why are u there exactly?! So no help whatsoever from this lady. So we were stuck and that week seemed to be very rainy and meant to be stuck inside. No internet (only Vodafone works there), No smart tv. Which we didn’t mind if the location/view was reasonable and the house was liveable. But Monday evening we arrived, by Wednesday everyone was absolutely miserable and Thursday morning early we left! While I booked till the next Monday!. Meant I lost money and a supposable a nice holiday..and our last holiday for a while as well. So this was double sad for my kids they had to experience this. I have never ever seen such a bad park. As it does have lots of potentials..but this park needs a big shake up and CLEAN!. Specially the cleaning ladies and boys need a cleaning course! This is just a summary from our experience. But this is absolutely a place to catch diseases. I don’t think we will be coming back here.

Avoid this place. The staff were rude and ruined our stay. During one activity, Katie from the activities team failed to explain the rules and then removed us from the session, seemingly to reduce the number of participants. She was rude and very unpleasant. When we questioned this, we were threatened with security and the manager. We filed an online complaint, but Katie misrepresented the situation and nothing was resolved.

Check in was well organised and quick, it was all downhill from here. Caravan was not that clean, seating area was dirty and all cushions were stained (what was I sitting on) Table was tatty and covered in Nail polish remover, I scratched off the dried bits of food with my nail and bought some spray bleach to clean myself. Bits of food stuck to microwave. Went to adjust spot lighting and clean the hanging cobweb and my fingers stuck to the grime (never touched those again) Bathroom shelf covered in toothpaste. I know this was a basic caravan but there was no bin or just a bin bag would have been nice, no j-clothe, tea towel or washing up liquid, surely these are kitchen basics that should have been supplied. There was no bath mat so every time you had a shower and opened the door the floor got drenched, had to use my own to mop up floor and buy another towel (surprisingly these weren't supplied)
Next the noise, music is pumped out from the reception area from around 10am and then competes with the entertainment noise until 11PM, every day. On one night people carried on partying until after 1am (where the hell were security) and this is November, dread to think what its like here at peak times.
Bin bags (so they do have them) of dirty washing line the flooded and muddy paths for the whole of my stay, workers block you in whilst they fit decking to other caravans as well as a bloody big crane that lifted out and swapped another caravan two down from me,
This place is so bad I am leaving three days early, if only I had read the other reviews first (they make my review looked extremely positive) so NEVER AGAIN HAVEN

After my 14year old son who has got autism put the best part of 20 quid in a 2p machine and got the toy off that wedged onto glass only for 2 boys of similar age to physically push him away the my son told the staff only for them to take the word of the 2 bullies who my lad said they sounded Scottish and of course we are not Scottish . 3 times we've been to craig tara been to haven sites about 15 times and bring our family but no way will we ever come to any haven site again i mean never its disgusting of the staff member who in our eyes is as bad as the bullies we can't wait to go home now

Just spent 3 days in this caravan site first time here. Few things need to be sorted in this site. We just arrived after dropping our stuff in caravan. We went to the chippy up road by car. On way back in the security guard on main gates is bad mannered. Manners cost nothing!! He was shouting about where is your ticket!! To come and off the park. On these emails there is nothing stated about these tickets he was rudely shouting about while my 5 yrs old son sat beside in car. Maybe in future be more clearly on emails regarding this. Where was the security? when twice a woman was running through the caravan park early hours of 17 th October morning shouting at top of her voice drunk. Wi-Fi in caravan Needs to be fixed can’t get proper signal there unless you are down at any of these restaurants or amusements. One good point about it is our van was clean in arran view considering the money we paid for only three days. Improvement need to be made at this site!!

Moldy can in pull out bed funky smell no Wi-Fi add Wi-Fi bedroom to small hallway narrow no lock on bathroom privacy

Not a good start I had to wait ages to check in, there was no directions to caravan we drove around in circles. Caravan was lovely. There were no paths to walk on (or limp in my case) the roads were equal to Silverstone we had to leap on muddy grass every time a car raced past. I can't comment on security we didn't see any. We went for a rest which ended off bored sick, ok for kids but not us. We won't be back!!

Made the mistake of not reading the reviews before booking, hired a so called apartment ( more like a council temporary accommodation, booked for three nights at a cost if £350, stayed one night, no hot water in the kitchen or bathroom including the electric shower that was not working, the general area is full of litter , £6 for a pint, certainly wouldn’t recommend this complex, think refugees are better accommodated