CreativeOS Reviews 50

Antwoord van CreativeOS

26 mrt 2026

Hi there. I'm sorry about this experience. This seems similar to your other review on a different platform, where we responded and fully resolved your issue. In case you don't see that response, we'll provide here as well.

The billing issue was caused by an error on a third-party payment provider's end, not an intentional charge. We've already processed a full refund to your account. If it hasn't appeared yet, please allow a few business days for it to reflect.

I'd also ask that you reach out to us directly at support@creativeos.com so we can confirm everything is squared away on your end. We absolutely don't want you to have to go through your bank for this.

Again, sorry for the trouble.

Antwoord van CreativeOS

19 feb 2026

Hi Alex. I'm sorry for the frustration. The charge after your cancellation was a third-party processing error and shouldn't have happened.

A full refund has been issued on our end. Any small difference in the amount you see is due to currency exchange rate fluctuations between the original charge and the refund, which are determined by the banks and card networks rather than by us.

Please reach out at support@creativeos.com do we can make your refund whole. Thank you for your patience.

Antwoord van CreativeOS

12 jan 2026

Hi Dan, thank you for sharing your feedback.
The move to our own editor was an intentional decision. We made it to build something purpose-built for advertising workflows rather than relying on general-purpose design tools. The editor today is significantly ahead of where it was at launch, and we're shipping improvements weekly based on what our members actually need when creating ads, emails, and landing pages.

Regarding support: if you reached out and didn't hear back, that's not the experience we aim for. I'd like to make it right, feel free to contact me directly at supprt@creativeos.com.

Best,
Ayo

Antwoord van CreativeOS

5 jan 2026

Hi Anton, thank you for sharing your experience.

We moved to our own editor intentionally, to give members more control and flexibility than third-party tools allowed, and to shield pricing from the increases those platforms are passing along for AI. I understand the transition hasn't been smooth for you.

We're improving the editor near weekly based on customer feedback. If you ever decide to give us another look, we'd welcome you back, we're adding valuable tools to the workflow as fast as we can build them.

Antwoord van CreativeOS

5 jan 2026

Hi Rudy, thank you for the feedback.

We made the intentional decision to move to our own editor, partly to unlock features that we know will be more valuable than Canva for advertising creative purposes, and partly to protect our members from the price increases third-party tools are passing along to justify their AI costs.

I hear you that the transition has been frustrating, and we're actively shipping performance improvements and new capabilities near weekly. If there are specific bugs or friction points slowing you down, I'd genuinely like to hear about them, that feedback directly shapes what we prioritize. Feel free to reach out.

Antwoord van CreativeOS

16 dec 2025

Hi TheMarketer, thank you for sharing your feedback.
We made the intentional decision to build our own editor, partly to give you more control and flexibility that wasn't possible through other editing tools (we're adding new features and optimizations near weekly), and partly to protect our members from the price increases third-party tools are passing along to justify their AI costs.
I understand any change takes adjustment. If something specific feels harder than it should, I'd love to hear about it directly.

Antwoord van CreativeOS

16 dec 2025

Hi Gary, thank you for taking the time to share your experience.
CreativeOS is a template library with an editor designed to give you proven, ready-to-customize ad frameworks; our philosophy is intentionally keeping humans in the loop at the start and end of creation, rather than fully AI-generated outputs. It's a different approach than tools like Nano Banana, and it sounds like it may not have been the right fit for what you were looking for.
Regarding the refund: our policy is outlined in our terms, and I understand the frustration when something doesn't meet expectations. If you'd like to revisit the conversation, feel free to reach out.

Antwoord van CreativeOS

22 nov 2025

Hi Zohair,

We’re sorry to hear you had a frustrating experience. To clarify, one of the reasons we moved away from our Canva integration is that changes on their side made it no longer a reliable solution for delivering our premium, expertly designed templates.

We chose to focus on an editor purpose-built for ads, emails, and landing pages, and we’re improving it every week with new features and optimizations. This lets us give customers a consistent experience without depending on external platforms where unexpected pricing or policy changes can disrupt their workflow.

We’ll continue updating the editor based on user feedback.

Thank you for giving us a try.

Antwoord van CreativeOS

21 nov 2025

Per your request, I escalated this, and your refund has been approved.

Antwoord van CreativeOS

20 nov 2025

Hi Boldy,

We couldn’t find an account matching the information in this review, so we’re not sure exactly what happened or how your subscription may have been billed.

We apply the same refund policy to all customers once a trial has completed to keep things consistent and fair. Canceling or downgrading is always available directly in account settings.
While we can’t confirm the details of your specific case or issue a refund, your feedback still matters to us. If anything about the trial or billing felt unclear, or if there’s something you hoped to accomplish with the product, we’re here to help.

We appreciate you giving us a try and wish you the best in your creative projects ahead.

Antwoord van CreativeOS

14 nov 2025

Hi John, I’m really sorry you had an experience that made you feel this way.
We never want anyone to walk away with the impression that we’re anything but a real team doing real work for real customers.
If something felt misleading, broken, or unclear during your experience, I’d genuinely like the chance to fix it for you. I’ll personally look into your account for anything that doesn’t feel right and make sure you’re taken care of.
Feel free to email me directly at support@creativeos.com so we can work together to make this right.
Thanks for giving us the chance to do better.

Antwoord van CreativeOS

15 nov 2025

Hola Josete, gracias por tu comentario.
No estamos intentando imitar Canva, aunque pueda parecerlo ahora; estamos construyendo un editor específicamente para crear anuncios, creatividades que convierten y procesos de iteración rápida, con funciones pensadas para marketers de rendimiento y un flujo de trabajo más reducido.
Y tienes toda la razón: si vamos a crear nuestro propio editor, debe sentirse profesional y potente, y en eso trabajamos cada día.
En los últimos 30 días hemos lanzado:
• mejoras importantes de velocidad
• nuevas herramientas
• plantillas mejoradas + controles de edición
• mejoras en la exportación
• y mucho más en camino cada semana
Me encantaría darte acceso gratuito extendido para que pruebes todas las mejoras y nos cuentes qué aún necesita mejorar para ti. También puedo compartirte una vista previa de nuestro roadmap para que veas lo que viene pronto.
Si te interesa, escríbeme a support@creativeos.com y lo organizamos.
Gracias por empujarnos a ser mejores.