Ordered 4 blades 21/3. Cremo state sent to Evri 23/3. Evri still awaiting parcel. Numerous e-mails to help desk, even help desk in US along with unanswered phone calls. Stock reply to other comp... Toon meer
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I ordered and paid for 100ml Cremo Italian Bergamot on 10-04-2026. When I placed my order the price was £34.95, and your website said the order would be discounted by 15% and included Free Deliv... Toon meer
Great experience - the order process was easy and the items arrived in a timely manner. Packaging was very impressive with a top quality presentation box. The Citrus & Mint Leaf shower gel is qu... Toon meer
Bedrijf heeft geantwoord
Ordered products on 11 February (prompted by Cremo offering discount on products), order did state 3 to 5 days to process. Chased 3 times over last 2 days and either no response or a bot response (whi... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
41 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Lack of Correspondence
I ordered and paid for 100ml Cremo Italian Bergamot on 10-04-2026.
When I placed my order the price was £34.95, and your website said the order would be discounted by 15% and included Free Delivery within 3 to 5 days. The 15% discount was applied but I was charged for delivery.
However, I have not received any email confirmation of the order even though the money was taken from my account within 24 hours and I have not received any other correspondence regarding the delivery of my order.
I have however, received numerous sales emails offering me a further 15% discounts on further orders.
As such I checked the Cremo website and put in my account details and it states I have no orders pending but I have placed and paid for an order.
I am beginning to regret not having checked Trustpilot before I place my order and I am worried I will not receive my goods
15 april 2026
Review zonder uitnodiging
Awful customer service
Ordered 4 blades 21/3. Cremo state sent to Evri 23/3.
Evri still awaiting parcel. Numerous e-mails to help desk, even help desk in US along with unanswered phone calls. Stock reply to other complaints this site is a joke.
Went on Amazon got the blades next day what is the problem with this company.
Even almost got scammed when I got hold of a what’s app number for this shower of rubbish. Started a refund complaint with bank as this company unlikely to reimburse me.
21 maart 2026
Review zonder uitnodiging
Terrible service
Terrible service, ordered the shower gels on the 9 March, still waiting 10 days later. I cannot believe the parent company is letting them get away with this shabby approach. Emailed them no reply, phoned them answer machine.
Edgewell needs to get a grip on this shambles before it starts harming the brand.
19 maart 2026
Review zonder uitnodiging
Ordered from Cremo following reading a…
Ordered from Cremo following reading a review. Evri was entrusted to deliver my order that was left outside my property in plain view of passing public. Needless to say it didn't take long for someone to pick it up.
Trying to get through the customer service bots is impossible and frustrating at best. Evri taking no responsibility for poor delivery practice. I'm aware that Cremo did fulfil the purchase but neither company involved in this transaction are helpful when something goes wrong. I won't be using Cremo again.
6 februari 2026
Review zonder uitnodiging
Great products. Quick delivery.
Great products. Quick delivery.
Order placed Friday morning. Body washes delivered on Monday afternoon. Very impressive.
13 februari 2026
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi there,
Thank you so much for sharing your experience. I am really glad to hear your delivery was so quick and that you are happy with the body washes. It is great to know your order placed on Friday reached you by Monday. We truly appreciate your positive feedback and are glad everything went smoothly for you.
Ordered products on 11 February…
Ordered products on 11 February (prompted by Cremo offering discount on products), order did state 3 to 5 days to process. Chased 3 times over last 2 days and either no response or a bot response (which seems to now be asking me to look into the issue?!). Certainly the last time I will bother, Mancave far better service/products.
21 februari 2026
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Gary,
I’m really sorry to hear about the experience you’ve had. This is absolutely not how we want anyone to feel when ordering from us.
You should never have to chase an update, let alone three times, and I completely understand how frustrating it must be to get delayed or automated replies when all you want is a clear answer.
The delay in processing your order and the lack of proper communication is on us, and I’m genuinely sorry for the inconvenience it’s caused. I’d really like to make this right and sort out your order properly. If you can drop us a quick message to help@cremocompany.com with your order number, I’ll personally look into it and make sure you get a real update, not a bot response.
Thank you for giving us a chance, even though this experience hasn’t been a good one. We’ll do better and I hope we can regain your trust.
Appalling non existent customer service
Order no 19978 I brought from this company before and it was ok I did a second order and when it arrived one of the bottles had opened and lost most of its contents all over the other items, packing was very poor they had just put 4 bottles in a large box, no padding or tape on the bottle tops! I filed a claim sent pictures etc on the ticket system they use and heard nothing, I waited a few days and did the same thing, nothing I found an email on the shop app and sent two emails over a week, nothing back, I put a claim in through the shop app, still no reply from Cremo co, now I’m going to file a chargeback, they have zero customer service, appalling way to treat a returning customer, I won’t be buying again from them, I will get my money back eventually I’m sure of that, unfortunately they do some nice products but it’s not worth the hassle when it goes wrong
18 februari 2026
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Danny,
I’m really sorry to read about what happened with your order — that’s incredibly disappointing, and you’re absolutely right to be frustrated.
A bottle opening in transit and leaking over the rest of your items shouldn’t happen, and the packaging clearly wasn’t up to the standard it should be. That’s on us.
What’s even more concerning is that you took the time to send photos and reach out several times, and still didn’t get a response. That’s not acceptable, especially for someone who has ordered from us before. You deserved a proper reply and a quick resolution, and I’m really sorry we let you down.
I don’t want your experience to end on this note. If you’re willing, please send me your order number directly to help@cremocompany.com so I can step in and sort this out for you personally.
At the very least, I want to make sure you’re refunded or replaced without any more hassle.
Thank you for taking the time to share this, even though the situation has been so frustrating.
We genuinely appreciate you as a returning customer, and I’m sorry we haven’t shown that in our service. We’ll be addressing both the packaging issue and the lack of communication so this doesn’t happen again.
Bought the Black Spice and Vanilla…
Bought the Black Spice and Vanilla after shave. Awful. No spice at all and overpouring smell or vanilla. It smells like the dog when he returns from the groomer. Very disappointed indeed and would not use it at all. Smells very cheap.
I wrote to their customer service asking how I leave a review on their site and got no reply at all.
I note that their customer service don't seem to respond to any reviews on here unlike other companies who do care about their reputation.
7 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi there,
I’m really sorry to hear how disappointed you were with the Black Spice & Vanilla aftershave. Scent is such a personal thing, and it’s clear this one really missed the mark for you. It shouldn’t smell cheap, and it definitely shouldn’t remind you of anything other than what you actually purchased. So I completely understand your frustration.
What’s even more upsetting is that you took the time to contact our customer service team and never received a reply. That’s not the experience we want anyone to have, and I’m genuinely sorry you felt ignored. You should have been helped straight away, especially when you were just trying to leave honest feedback.
We absolutely do care about what people are saying, and your review here is a reminder that we have work to do when it comes to communication, and we’re taking that seriously.
If you’re open to it, please send over your order number to help@cremocompany.com so I can personally look into this and make things right for you. You shouldn’t be left with a product you can’t use and no response from us.
Thank you for calling this out, even though the experience hasn’t been positive — your feedback really does help us improve.
Appalling customer service
Placed order at start of December for multiple products, no delivery update, no communication, no response to my three emails. Overall a disgraceful experience and appalling customer service as its non existent. I would highly advise avoiding this company.
15 januari 2026
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Paul,
I’m really sorry for the experience you’ve had. Ordering in December and getting no updates or replies is unacceptable. I completely understand your frustration.
We clearly let you down on communication, and I apologise for that. If you can share your order number, I’ll look into this personally and get it resolved.
Thank you for highlighting this — we need to do better.
Poor customer service! Avoid!
Thank you cremo for your reply. Although where can I send my order number? I’ve e mailed at least five times with this and you simply don’t reply.
Have used Cremo a lot over the years and always been very happy with their products. Shower gels smell amazing and are thick and a good price. However when anything goes wrong, they don’t seem to care! They sent my Christmas parcel and one bottle had leaked all over the others, leaving me with a half bottle and a mess! I e-mailed them, again and again and they do not even bother to reply! Shame to lose customers, but maybe they don’t need them. Wont be buying again!
1 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Krista,
Thank you for being a loyal customer over the years! That makes it even harder to hear about your recent experience. I’m really sorry your Christmas parcel arrived with a leaked bottle and that you were left with a mess and no reply from us. You shouldn’t have to chase for help, and we clearly let you down.
If you’re willing, please send over your order number and I’ll look into this personally. You deserve better service than what you received, and I’m sorry this experience pushed you away.
Should’ve read the reviews before I…
Should’ve read the reviews before I ordered! Same experience…. Surely we cannot all be wrong. Ordered on the 13th sent two follow up emails and no response.
29 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi there,
I’m really sorry you’ve had this experience. You are right, you shouldn’t have to send follow‑ups just to get a basic update. I completely understand your frustration.
If you can share your order number, I’ll look into this personally and make sure you get a proper response. You deserve better than what you’ve experienced so far.
Goods ordered by not delivered
Having purchased various Cremo products in the past I had no concerns about ordering directly from them.
However, I have also encountered issues similar to other reviewers. Placed order 8th November, showed in the Evri app as “ expecting your parcel from Cremo but it never arrived. I contacted Cremo via their website twice but no response. As I’d purchased using my credit card I made a claim via my provider and have since received a full refund.
Whilst the purchase was under £100 this is covered under a Chargeback” agreement with visa and Mastercard and your credit card provider should investigate and initiate a refund if no goods received . If the amount is over £100 then section 75 of the consumer credit Act applies and your credit card provider will still get involved.
I was able to claim via my banking app, so hopefully for anyone else who did not receive their order they should be able to make a claim.
Hope this helps!
** update 23/02/26 following reply from Cremo on here, I’ve been asked to provide the order no. by them but with no contact details to send to so adding here - #16566
Cremo, please also note I received an email from you 06/01/26 from “Chan” however due to no footer on the email with any company or contact details was concerned that this was a further scam. Apologies if this was genuine but your company details and full contact details should be added.
8 november 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Amanda,
Thank you for taking the time to share your experience. I am really sorry you had to go through all of that. Ordering in November and never receiving your parcel, along with getting no replies from us, is unacceptable. You shouldn’t have had to chase or resort to a chargeback just to get your money back.
You should never have been put in that position in the first place, and I’m sorry we let you down.
If you’d be open to it, please send your order number and I’ll look into what happened on our side. We need to do better, and feedback like yours makes that clear.
Taken the Money but No Delivery
I paid for a product selection and waited 8 days before making contact enquiring about a delivery slot. I was ignored.
I waited a 4 days, now 12 days from order and made contact again. Again I was ignored.
Quick to take money and failure to deliver or even respond to messages on their ‘helpline’.
I would buy your product elsewhere.
12 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Stuart,
I’m really sorry you were left waiting so long with no updates, and even worse, no replies to either of your messages. That’s incredibly frustrating, and you’re right to expect better.
You shouldn’t have to chase us just to find out where your order is.
We clearly let you down here, and I apologise for the lack of communication and the delay.
If you’re willing to share your order number, I’ll look into it personally and make sure you get a proper resolution.
Thank you for taking the time to share your experience. We need to do better.
Response after 3 months from Cremo customer services
Ordered on 20 November 2025. Evri failed to deliver. Parcel still missing. Customer service appalling as the email response is computer generated. The phone number is a message service and no one returns calls.
I am out of pocket nearly £30 and still waiting for a useful conversation. Evri say it is the sellers responsibility to replace or refund. Difficult hence no one responds!
In January I went through the bank refund process to get a refund.
The matter has been resolved following a phone call from customer services on 23 February 2026.
25 november 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Jennifer,
I’m really sorry for the experience you’ve had, being left without your parcel since November and getting only automated replies is incredibly frustrating. Evri failing to deliver is bad enough, but not receiving proper support from us afterwards is completely unacceptable.
You shouldn’t be out of pocket or chasing for answers. As the seller, it is our responsibility to sort this, and I’m sorry you were left feeling ignored.
If you’re willing to share your order number, I’ll personally look into getting this resolved for you. You deserve a proper conversation and a clear outcome, not the runaround you’ve experienced.
Thank you for taking the time to leave this feedback, we clearly need to improve.
I would not rate at all
I would not rate at all. Have only received half the order and no response from the company. Will never use. Avoid at allcost i have sent you several emails which you never replied
21 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Ann,
I’m really sorry you’ve only received half of your order. That is incredibly frustrating, and you should never be left without a reply when you reach out for help.
We’ve clearly let you down here, and I apologise for the lack of communication and the inconvenience it’s caused.
If you can share your order number, I’ll look into this personally and make sure the missing items are sorted for you. You deserve a complete order and proper support.
Thank you for letting us know, we need to do better.
Very poor
Could someone tell me how to get a refund back from this company? Not getting replies back from my emails?
Ordered £32 worth of bulldog items but not received on the 5th December.
17 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi there,
I’m really sorry you have been left waiting for your order since the 5th of December and still have not had any replies from us. That is not the experience you should have, and I completely understand why you are now looking for a refund.
If you can share your order number with me, I will personally look into this and make sure your refund is processed. You should not be out of pocket or chasing for answers.
Thank you for bringing this to our attention. We need to do better.
Quality product for the price and very fast delivery
Placed my order at 12:30am yesterday and it has been delivered today at 1:30pm. Very fast dispatch and delivery (through Evri) for me. Not sure what is happening with the other reviewers on Trustpilot who have had delivery issues. (I am in the UK and ordered through their uk site : uk.cremocompany.com).
I thought I’d try the Spice and Black Vanilla EDT having seen that it gets great reviews. For the price, I’m impressed (even though I did use a discount code / new customer offer for 15% off). I think the product is worth the money.
The fragrance itself will not trump my favourite aftershave but will be a great addition to my collection for work / daytime use.
The Spice and Black Vanilla fragrance is definitely more masculine and is warm and woodsy. I am sure I will get a few positive comments when I wear it. It does remind me of another fragrance, ‘Spicebomb’ by Viktor&Rolf. But given my love for the pricier options, I think this is an expensive smelling option for a very reasonable price.
13 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi there,
Thank you so much for taking the time to share your experience. It is great to hear that your order arrived so quickly and that everything went smoothly for you. We know delivery has been an issue for some customers recently, so it is genuinely encouraging to hear when things go right.
I am really glad you are enjoying the Spice and Black Vanilla EDT. It is a popular fragrance for a reason and your description of it being warm, woodsy and masculine is spot on. It is also lovely to hear that you feel it offers great value, especially compared with higher priced designer scents.
Thank you again for the thoughtful and detailed review. It means a lot and we hope the fragrance becomes a favourite in your collection. If you ever need anything, we are here to help!
Still not received my order of 4 weeks…
Still not received my order of 4 weeks ago and no replies to emails. Wish I'd read reviews first as was a birthday gift for my son and ruined his day not to receive anything.
13 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Hayley,
I am really sorry to hear that your order still has not arrived after four weeks and that you have not received any replies from us. That is incredibly disappointing, and I completely understand how upsetting it must have been for your son not to receive his birthday gift.
You should never be left waiting like this.
If you can share your order number with me, I will look into this personally and make sure it gets resolved as quickly as possible. Thank you for letting us know about your experience. We clearly need to improve.
Terrible service & communication
I ordered shower gels 2 weeks ago & the delivery stated 2-4 working days. I contacted Cremo last week on 2 occasions to request an update for delivery but they just ignore the emails as I have had no communication by return. I have ordered from this company a few times in the last 2 years but this will definitely be the last time.
7 december 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Terry,
I am really sorry to hear that your shower gels still have not arrived after two weeks, especially when the delivery estimate was just a few working days.
You should never have to chase for updates, and it is unacceptable that your emails were not answered. I understand why this has put you off ordering again, particularly since you have been a customer for a couple of years.
If you are willing to share your order number, I will look into this personally and make sure you get a proper update and resolution.
Thank you for letting us know about your experience. We need to do better.
very good products
28 november 2025
Review zonder uitnodiging
Antwoord van cremocompany.com
Hi Exequiel,
Thank you so much for the kind words. I am really glad to hear you are enjoying the products.
If you ever need any help or want recommendations, I am always here.
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