Cremsy Reviews 2

I ordered a tempered glass case for my Samsung phone. I love the case, but, it is very slippery as it's a metal case and sleek. I dropped it, the glass broke and shattered on both sides. This happened within 30 days. I was told that basically it was my fault, human error; but they'd be willing to send a replacement case for S&H. They want to charge me $20.00! This is after paying $40.00 for the case in the first place! I won't have them send me a replacement, I'll find a different kind of case with a different company. They advertise it as being "shock proof", scratch proof, etc, etc. I accidentally drop my phone, it slipped out of my hand due to the slippery nature of the case. Yes, human error, but really? Doesn't the quality matter? I can't believe that it is just me, not after reading reviews of people dropping their phones over and over and them being just fine. This is terrible customer service, I will not purchase from them again. Pretty angry at the responses I've gotten from customer service. It's just not good customer care. They are gouging people with so much extra cost, super disappointing. I started communication on May 4th, I was responded to over the last few days. I've declined being sent a new case due to the high cost of S&H they want to charge after paying for the expensive case. So, now I'm out $40.00, now I have to buy a new case. Pretty mad!

Karen M.

DO NOT TRUST THIS COMPANY
Do NOT trust or order from this company! I placed an order on 1/30 and received my confirmation with the order total. I always print and save my confirmations.

As of 2/15, I still have not received my order and my tracking number does not work. Additionally, when I went to reconcile my bank account, I noticed that this company charged me $1.92 more than they should have. This is a small amount, and it's my suspicion that they do this deliberately because it's a small enough amount that most people will let it go and when done across hundreds of orders, it adds up. BE WARNED.