Absolutely awful
We booked Crispy Dosa Catering Service in July 2025 for our Mehndi night in May 2026 because my family and I genuinely loved their food at the restaurant. Initially, communication was excellent. We agreed on a package of £1,500 to cater for 100 guests, which included serving ware, plates, cutlery, tissues, serving tables, and serving staff. We were really pleased with the package being offered, so when they requested a £100 deposit, I paid it within a couple of days.
Unfortunately, after the deposit was sent, communication completely disappeared. There was no written confirmation of the booking details, no confirmation that the deposit had even been received, and months went by with little to no response from their team.
By February 2026, I had become so frustrated with the lack of communication that I requested my deposit back and said I no longer wished to proceed. Strangely, this immediately triggered a phone call where they suddenly became responsive again and reduced the price to £1,400, saying I would need to pay £1,300 in cash, which honestly felt very questionable and unprofessional.
Despite my hesitation, I decided to continue with the booking after being reassured everything would be handled properly. Then, the day before the event, I received a message asking to change the agreed arrival time from 6pm to 7pm, adding even more stress before such an important occasion.
Sadly, the actual event was even more disappointing. We had been clearly told in advance that cutlery, tissues, and tablecloths would all be provided, yet when the team arrived, none of these items were brought with them. We were left scrambling at the last minute to source plates, tissues, spoons, and cutlery ourselves, which was incredibly stressful and completely unacceptable considering what had been agreed beforehand.
To make matters worse, hot oil was also spilt into our neighbour’s garden during the event, leaving us worried about potential cleaning or damage costs afterwards.
Most importantly, the food itself was absolutely awful. We received numerous complaints from guests throughout the night, which was honestly embarrassing given that we originally chose them because we had always enjoyed their restaurant food.
After the event, I reached out professionally to raise these concerns and request a partial refund to cover the additional costs and inconvenience caused. I also addressed the issue regarding the oil spill. Unfortunately, I have been completely ignored ever since.
Overall, this experience was incredibly disappointing from start to finish. Poor communication, broken promises, disorganisation on the day, and food that fell far below expectations completely overshadowed what should have been a special celebration. I would not recommend using them for large events or important occasions.
