I always worry about buying shirts from an unknown online company, and I have to say that this first shirt I got from Crosfil is beautifully made, the print is flawless and sharp, and the material is... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Good service, communicative and concise and helping figure out a proper size and fit. I love button up shirts and the art is top notch, right up my alley. Definitely recommend I’ll be getting more s... Toon meer
We got the antique map shirt in a timely fashion. The shirt is well made and the cotton fabric has a nice feel to the touch. Unfortunately the shirt wasn’t the looser fit we had expected. The measurem... Toon meer
Même si le délai pour recevoir la chemise Crosfil Desert 1947 Hawaiian Shirt — Roswell UFO & Bigfoot Print était un peu long, ça en valait vraiment la peine! (J’étais peut-être trop impatiente que ce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
About Crosfil Crosfil is an independent streetwear brand based in Boulder, Colorado, designing dark-themed Hawaiian shirts and heavyweight cotton t-shirts for people who appreciate the unusual. We make wearable pieces inspired by cryptid folklore, classic horror, cult cinema, occult symbolism, and 80s neo-noir aesthetics. Our collections — CRYPTID, ARCANA, ELDRITCH, HORROR, GAME OVER, CULT CINEMA, TWISTED, and CREATURES — are designed in-house and made-to-order for each customer. Every shirt is printed on-demand through our trusted manufacturing partner. Hawaiian shirts feature all-over seamless prints across front, back, sleeves, and collar, available in cotton, rayon, and polyester. T-shirts use heavyweight 230gsm cotton with vibrant DTF printing. We believe great design should tell a story. Whether it's a Patterson-Gimlin tribute, a Point Pleasant Mothman piece, or a vintage cryptid conspiracy print — each design carries meaning, craft, and a little bit of darkness. We ship worldwide from our production partners, with full tracking on every order. Production typically takes 3 business days, with delivery in 5 business days to most countries including the US, UK, EU (Germany, France, Netherlands), Canada, and Australia. Thank you for supporting independent design. We're a small team and your feedback genuinely matters to us. — The Crosfil Team Boulder, Colorado, USA
Contactgegevens
1942 Broadway, Ste 314C, 80302, Boulder, Verenigde Staten
- support@crosfil.com
- crosfil.com
4,4
Uitstekend
68 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
great product and great customr service
great product and great customer service. it does take a week or two to arrive (which is communicated in the order pre-process) but worth it. love the neon coast Hawaiian and wendigo golf polos! very popular on course! customer service also A+ for getting me the wendigo quickly after wrong shirt shipped and they let me keep the incorrect shirt as a bonus! can't beat that.
5 september 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the wonderful review! We’re thrilled you love the Neon Coast Hawaiian and Wendigo golf polos. We’re also glad we could make things right with your order. We truly appreciate your patience and support! 😊
Refused to honor "satisfaction guaranteed"
I purchased two items, both of which were poor quality. Customer service would not honor their "100% satisfaction or a full refund" guarantee. They refunded one item after acknowledging that they had used a fake product image on their website, and the shipped product did not match. The other item, a Hawaiian shirt, was made of translucent fabric. That feature was not described or disclosed. They offered a coupon instead of a refund.
Overall, a shady and dishonest company.
Everything is drop shipped from China. You have 2 hours after completing an order to cancel. Just a terrible experience all around.
3 september 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you for sharing your feedback, Brian. We’re sorry that your experience did not meet your expectations.
We’d like to clarify that we did review the concerns you raised and provided assistance based on the issues we were able to verify. When we identified an issue with one of the items, we offered a refund for that item. For the Hawaiian shirt, while we understood your concerns about the fabric, we did not find it to be a manufacturing defect, so we offered an alternative goodwill resolution.
We respect your decision if our proposed solution was not what you were looking for. Our team has done its best to communicate openly and work toward a fair resolution, and we’re sorry we could not reach an outcome that satisfied you.
Fantastic shirt and great costumer…
Fantastic shirt and great costumer service, with excellent communication. After a mix up on sizes of shirt for a Memento Mori Hawaiian Shirt (mostly on my part!), Gina, at Crosfil customer services was very helpful and patient and sorted me out a new shirt. I highly recommend these unique, good quality shirts and will be buying more of their designs in the future.
3 september 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the fantastic review! 😊 We’re thrilled that you love the unique design and quality of the Memento Mori Hawaiian Shirt. We’re also glad Gina could help sort out the sizing mix-up and make the process easy for you. Your kind words and recommendation mean a lot to us, and we look forward to helping you find more designs in the future! ❤️
Watch the sizing
The shirts I ordered were fabricated and delivered in a reasonable time. The fabric pattern and the cut of the shirts were as they appeared on the website. The sizing runs smaller than the measurements listed on the website. I appreciate that they offered to replace the shirts with ones the next size up. I would encourage you to order one size bigger than your current size.
25 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for sharing your experience! 😊 We’re glad you were happy with the shirt designs, patterns, and overall production and delivery time. We’re sorry the sizing didn’t work out as expected, but we’re pleased our team could offer a larger replacement. We truly appreciate your understanding and your helpful sizing recommendation! ❤️
Great cotton fabric
I purchase the Bigfoot/alien/flying saucer short-sleeved shirt for my husband for his birthday. It's a true cotton fabric, with just a tad spandex for stretch. Wonderful texture. However, after my husband tried it on, it was too small. Crosfil was easy to work with to get a larger size.
24 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the wonderful review! 😊 We’re thrilled that your husband loved the Bigfoot, alien, and flying saucer design, as well as the cotton fabric and comfortable stretch. We’re also glad our team could make the size exchange easy and hassle-free. We truly appreciate your support! 👽🛸❤️
Great shirt and experience
The shirt looks great and the customer service is excellent. Highly recommended!
25 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for your kind review! 😊 We’re thrilled that you love the shirt and had a great experience with our customer service. We truly appreciate your support and recommendation! ❤️
Je recommande chaudement
Même si le délai pour recevoir la chemise Crosfil Desert 1947 Hawaiian Shirt — Roswell UFO & Bigfoot Print était un peu long, ça en valait vraiment la peine! (J’étais peut-être trop impatiente que cela traverse les douanes?!) Enfin, le service à la clientèle est super. Je recommande chaudement ❤️
18 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Merci beaucoup pour votre chaleureux commentaire ! ❤️ Nous sommes ravis que vous ayez aimé votre chemise Roswell UFO & Bigfoot et que vous trouviez que l’attente en valait la peine ! 👽🛸 Nous sommes également très heureux que notre service client vous ait donné entière satisfaction. Votre recommandation nous fait vraiment plaisir ! 😊
I am delighted!!
I am delighted!!! I love, love, love my shirt !!!
The print is fantastic!
I chose linen and am so pleased !
I made an error in selecting the size and working with this group has been professional and prompt!
20 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the wonderful review! 😊 We’re thrilled that you love the print and are so pleased with the linen fabric! We’re also glad our team could quickly and professionally help with the sizing issue. Your happiness means a lot to us, and we truly appreciate your support! ❤️
Fab shirt-narrow fit!
Ordered the Cthulu Hawaiian shirt as a gift for my son and Crosfil were great at keeping me informed of delivery. Shirt looked fab on arrival. The cut of the shirt is very slim fitting so if you're wider round the waist I'd suggest ordering the next size up! Crosfil were fantastic about this and are sending a larger size.
14 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the wonderful review! 😊 We’re delighted that you loved the Cthulhu Hawaiian shirt and appreciated our communication throughout the delivery process. We’re also glad we could help with the sizing and arrange a larger replacement. We truly appreciate your support and hope the new size fits perfectly! 👕🦑
Unique and fantastic fabric with BOTH…
Unique and fantastic fabric with BOTH Sassquatch AND flying saucers. You won’t see a lot of people wearing THIS! Also when I had a problem with sizing, the company was terrific in working with me.
14 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the fantastic review! 😊 We’re thrilled that you love the unique fabric and the fun Sasquatch and flying saucer design! 👽🛸 We’re also glad our team could help resolve the sizing issue. We truly appreciate your support and hope you enjoy wearing a shirt that definitely stands out! 🤘
Nice Pattern but Very Poor Quality Fabric
The pattern of the short is nice but the quality is very low. The fabric is so cheap it's almost see-through.
10 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
We’re sorry to hear that the fabric didn’t meet your expectations. We’re glad you liked the pattern, but we understand your concerns about the fabric quality and transparency. We truly appreciate you sharing this feedback, and we’ll take it into consideration as we continue improving our products.
I thought it was Extinct, Customer Service, that is…
When I made the purchase, I was already on the fence about the correct size to buy. Depending on the quality
Of the clothing, if its cheap, I’m a 2XL. If its high quality, I’m an XL. Quality products are just made a little bigger & cheap stuff is made a little smaller. The quality of the shirts is incredible… and big. I’m 6’2” 205LBS with wide shoulders and kind of a barrel chest (its just genetics, I’m not complimenting my physique) so I find shirts aren’t wide enough in the shoulders so the pit of shirts grinds my arm pits. Not a chance with these shirts. I love them, unfortunately I questioned the quality, so I ordered 2XL’s & I’m swimming in them. But then the most remarkable thing happened. Someone was on the other end of the line & listened to me. I explained that I had made the purchase for an event & I wouldn’t have time to send back the 1’s I have, for them get them, then process the return, & then finally put the correct size in the mail. The lady I spoke with completely got my urgency & put the correct size in the mail. Yeah, she’s going to trust that I’m not a dirt bag, & I am, I’m a dirt bag, and just hope I send these back. And dirt bag or not, I will put these in the mail tomorrow. Customer service just doesn’t operate like that anymore. Nobody told me to go online & read articles to find the one closest to my issue. It was done via email & they were so prompt in replying, I almost though I had been hacked. So, as far as the quality of the clothing, just remarkable. The lines are on point, the cut us perfect. So happy with the quality of the shirts. But as far as customer service goes… it is actually customer service. I don’t know when we as consumers decided that we would be less important than CEO’s of the companies we buy from but businesses need to have record profits. If that means firing your support staff & purchasing an AI chatbot at the cost of your customer service & reputation, so be it. I’m still in shock that someone took the time to respond and then of all things listened, empathized & then to my amazement, think of me first. Yeah, she thought of me before bottom line. I think I need a celebration shot because I may have just, not only witnessed, but played an active roll in the final episode of customer service. I’m going to DisneyLand
1 augustus 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for this incredible review! ❤️ Your words about both the quality of our shirts and your customer service experience truly mean the world to us.
We’re especially glad we could understand the urgency and get the correct size on its way without making you go through a long, complicated process. Knowing that you felt heard, valued, and genuinely cared for is exactly what we strive for.
And your description of the shirts made us smile—wide shoulders and a barrel chest officially approved! 😂 We hope the new size fits perfectly and that you have an amazing time at your event.
Enjoy that celebration shot—and have a fantastic time at Disneyland! 🥳🏰🤘
Great shirts! 10/10 🤘
Great shirts!! Ordered a couple to test since it was my first time ordering from their site. Measurements were spot on and the shirts are fantastic!! i got the polyester so theres slight stretch that’s great across the shoulders. The shirts are light, comfortable and the design print is crisp. Already ordered four more!! To my fellow big dudes with broad shoulders. These are the droids you’re lookin for 🤘
31 juli 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for the fantastic review! 🤘😊 We’re thrilled that the fit, stretch, comfort, and crisp designs exceeded your expectations. And hearing that you’ve already ordered four more absolutely made our day! We truly appreciate your support and hope you love every one of them. 🔥
There was a small error in my order and…
There was a small error in my order and they IMMEDIATELY corrected it, no charge, and professionally-
24 juli 2026
Review zonder uitnodiging
Antwoord van crosfil.com
Thank you so much for your kind words! We're delighted we could resolve the issue quickly for you. Your support and feedback mean a lot to our team, and we hope you enjoy your order. We look forward to serving you again in the future! 😊
The product is great and beautiful I…
The product is great and beautiful I would definitely buy another one soon !
16 maart 2022
I love them
I love them. Ordered 6 shirts for my kids and they turned out great!!!
5 maart 2022
Review zonder uitnodiging
My boyfriend loved it
23 februari 2022
Antwoord van crosfil.com
Dear Ms. Christin
Thank you for your positive feedback! We're glad he enjoyed the product and appreciate about you spent your valuable time to rate! Hope that you will continue to choose us for the next purchases. Thank you so much!
Antwoord van crosfil.com
Dear Mr. /Ms. Dale Wiggins
Thank you for your positive feedback! We're glad you enjoyed the product and appreciate about you spent your valuable time to rate! Hope that you will continue to choose us for the next purchases. Thank you so much!
It was cut wrong on the corners but…
It was cut wrong on the corners but other then that I like it
13 februari 2022
Antwoord van crosfil.com
Dear Ms. Jessica Fritz
Thank you for spending your time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to make the thing right, we sent you an email to ask for more information. So, please check your email or you can contact us at support@crosfil.com with the title "Trustpilot_Order ID" regarding your issue. Rest assured that we will recheck and get back to you. Looking forward to hearing from you soon. Thank you!
Haven't received my order yet will rate…
Haven't received my order yet will rate when it is in.
I would like to explain that my above statment was in no way a bad review i was referring to the email given for me placing my order and was saying I could not give a fare ratting untill my order was sent please understand i apologize for the mis understanding
9 februari 2022
Antwoord van crosfil.com
Dear Ms. Alishia Poole
We sincerely apologize when knowing that you still haven’t received your order. Although we do our best to ensure that every order is processed and shipped in a timely fashion. As we sent information in the notification email, the production time of the heart necklace is 3-5 working days (except Saturday & Sunday) and the estimated delivery time is 5-10 working days. Taking a look at your order, your order was placed on 5th February, it is still in production time. The order is being produced in accordance with the expected time frame. We hope you can wait. When the order is shipped, we will send the tracking information to your email. As we truly want to make the thing right, we also sent you an email to say some information regarding your order. Hope this helps! If you need more detailed information about your order, please check your email or you can contact us at support@crosfil.com with the title "Order ID". Rest assured that we will recheck and get back to you.
Best Regards!
Crosfil Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.