Cross River Reviews 

I was approved for my PPP loan in January, signed my Docs 2/1 but funds were sent to different routing number than I provided. I updated everything as they requested and I have still not received my funds. I have talked to someone everyday and I keep getting different answers. It should not take 3 weeks to update my routing number that they messed up. I still don’t have an update and still no funds, my employees are unpaid and I can not even give them any kind of info. Worst bank ever and I would never refer anyone. I wish I had never processed my loan with them.

After I really don’t remember but it been awhile today they respond and said my application denied( thanks God so I don’t have to deal with them ) but the funny this is the funny part (Our customer service team will unfortunately be unable to provide you with additional details regarding your application) so how I will know why I’m denied ( I guess in my dreams) zero communication , zero responses, zero ⭐️, I wonder why they still in business until now ?!

I aplplied for ppp second round in January, stuck in awaiting sba approval for 3 weeeks now. Cant get anybody on the phone or email. Worst lender ever to work for. Stay away..

Applied for PPP second draw ON 1/30/21, status remains at waiting SBA approval. I have made several phone calls and emails. All I received were long wait times, call drops, and automated messages. I attempted to apply with another lender but my application wAs rejected due to Cross Rivers application. I do not have another loan listed in CAFS/CAWEB. This is stressful as funds are running out and my small business desperately needs these funds. Don’t waste your time with this company they are horrible. If I could give 0 stars I would.

I'll keep this short and sweet. I am a small business applying for a PPP loan via Cross River Bank. I recently checked on my application to see that the application was denied. No reason given. So I sent an email to the address from the website. It was kicked back: "The format of the email address isn't correct."

So much for that. At any right, I'm at a loss at what to do, and more specifically, how I reach someone from the bank.

I don't mind correcting the application, but I can't do that if I can't contact the bank.

FRAUD: Peloton and AFFIRM, INC’s The 30 Day Trial…Is a bad ride.
In good faith I did The 30 Day Trial on Feb 27, 2020.
I decided to return the bike within the Trial amd got a return confirmation on March 25 and a pickup up
Date for April 7th. On April 7th Peloton drivers attempted to delivery me ANOTHER bike and refused to pick up the bike I had already prepared according the return specs they emailed me.

I got the bike through an AFFIRM loan because I wasn’t sure that I would like it. I didn’t , and I tried it and the classes out for 3weeks, daily. I just don’t like it and it isn’t fun or comfortable to ride for me.

SOOO... now Affirm and Peloton expect me to pay for a bike that is now in storage awaiting pickup and Peloton is still advertising on their website a “no strings attached” 30 Day trial.... that simply isn’t true...because they are using COVID 19 as an excuse to try to leave people like me stuck with a loan payment that should have been voided buy their promotional campaigns rules. .. and bike I don’t want. This thing has been in Dispute at AFFRIM since April, who say I have to keep making the payments, until Peloton picks up the bike. HELL NO! Affirm should tell Peloton to give them back their money, and stop harassing me with payment notices for something I should not have to pay! I was able to defer the loan for only 1 month with AFFIRM due to COVID-19, but it is still not resolved and now Peloton and Affirm could report me to EXPERIAN. Here’s the thing, I am blessed to be well and “ok” during this COVID 19 thing right now, but I may not be later and I am positive there are many others being defrauded who need their refund from the bike return for groceries. I even contacted the CEO of Peloton and their assistant sent me some lovely flowers, but what I really need them to do is pick up their bike so Affirm can leave me alone. If they can deliver, than can pick up, or allow people to send back the bikes or something?.... but I suspect the agenda to open another mega gym in London like the city block wide one that open in March in NYC, and the crazy money both Peloton and Affirm are making on the COVID-19 crisis has clouded some corporate policy makers’ judgement and ethics. PELOTON PICK UP YOUR BIKE AND TELL AFFIRM TO STOP ASKING ME FOR MONEY BECAUSE I AM NOT GOING TO PAY ONE SINGLE PENNY FOR THIS RETURNED BIKE. NOT ONE. Next stop...BBB, and social media, then and attorney:

There is NO 30 Day Trial because they are NOT taking returns and consumers are getting stuck with a bike and a BILL. Shame on you Peloton and AFFIRM. Make it right.

UPDATE:

5/21/2020
CROSS RIVER BANK: Who backs AFFIRM refuses to defer this fraudulent loan that is in DISPUTE due to Peloton‘s and AFFIRMS Shady 30 Day Trial, in which they EXPLOIT Covid 19 by sellIng bikes that CANNOT be returned, and THEN continue to demand payment by threatening to report refusals to pay to EXPERIAN

5/27/2020
AFFIRM continues to DAILY blast my email and text with FRAUDULENT payment demands and threats to ruin my credit.

On PPP loan app assistance for this bank & financial group, outstanding customer troubleshooting for an online issue from associate Reanna Frazier. All over it with great attitude and no problem whatsoever. Very refreshing at what must be a peak time at this lender with much of the US Small Business community seeking liquidity. Great work Reanna.