Good customer service and recovery service when found that product has been lost during delivery. Very speedy delivery on my 2nd order. Goods value for money Needs improvement on craftmanship of le... Toon meer
Bedrijf heeft geantwoord
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Great online shopping experience from start to finish. Elizabeth from Crudo was very responsive on WhatsApp when I asked for confirmation about the engravings. The tracked delivery service is also rel... Toon meer
Bedrijf heeft geantwoord
I placed an order with expedited shipping under the guise it would be here by Valentine's day. However, it's been almost 2 weeks since I packed the order, it's still processing, I've gotten zero updat... Toon meer
Bedrijf heeft geantwoord
They are a legit business, they would ship the product you bought from them, refund u if you dont like their product and they would also communicate with you if u have questions
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Everyone has a story to tell. With our exclusive engraving techniques, you can inscribe your memories on our leather products in your own words or designs. Every single word and phrase are crafted delicately on brass molds and engraved on the leather piece, letting your one-of-a-kind leather piece narrate the story.
Contactgegevens
Rm F, Floor 13, Lladro Centre, 72-80 Hoi Yuen Road,Kwun Tong, Kowloon , Hong Kong, 00000, Kowloon, Hong Kong
- 66014446
- contact@crudo-leather.com
- crudo-leather.com
3,5
Gemiddeld
26 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Deceptive do not order from here…
My son ordered me a special bracelet with munchlac charm. First of all, it didn't get here fir Christmas. Then we figured I could have it for my birthday in January. The shipping time twice as long and then it was missing the charm. I wrote back for a refund and return info after waiting all this time and thee order arrived incomplete. They then said it did not include the charm. I then sent the photo and receipt of the “ Pokemon mumchlax” bracelet that clearly showed info on order and said they were being deceptive. They then agreed to send the charm. A day later they said they could not send the charm as it was sold out and to pick a different one. Since no other pokemon charms were on the site I chose a cinnamarol sanrio charm. Once again they emailed me back now stating that I had to choose a pokemon charm. Well, there are NO pokemon charms on the site now. This has been the worst experience ever. Do not order from them. They are deceptive and returns or refunds seem impossible! Deceptive and I do not recommend this company. Very dissatisfied customer!!!!
21 januari 2025
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Nicole,
Please accept my apologies for the back-and-forth regarding your Pokemon charm. Due to high demand, certain limited-edition charms sold out faster than our system could update. It was never our intention to be deceptive, and we clearly failed to provide a smooth solution for you. I would like to personally look into your case to offer a full resolution regarding the missing components of your order. Please reach out to us with your order number.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
terrible experience
terrible experience! i purchase a hello kitty set, and they didnt send me the hello kitty charm!! when i contacted them they say i didnt add on the charm. its so expensive for just 2 pieces of string without any charm!! the picture stated there is charm included! totally misleading and a total scam!! overall a terrible experience!!
21 november 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Val,
We are sorry for the confusion regarding our Hello Kitty set. On our website, the base bracelet and the licensed charms are often selected separately to allow for a fully tailor-made look. We apologize if the imagery was misleading; it is never our intent to scam our customers. We would love to help you complete your set or find a solution that leaves you satisfied. Please email us so we can review your order details together.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Advertised a Pokémon special edition…
Advertised a Pokémon special edition bracelet with a pokeball charm, when the item arrived it had no charm. I reached out to customer service to have the charm sent. They said I didn’t choose the charm and needed to choose from the listed items, when I checked the listed items the pokeball was not an option and all upgrades were for other charms I did not want, when I mentioned this they told me the pokeball was out of stock (not listed on site) and when I asked for a refund they said they were unable to process a refund. Absolute bait and switch scam.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Lindsey,
I am truly sorry for the frustration caused by the out-of-stock Pokeball charm. We strive to keep our inventory as accurate as possible, but in this instance, we fell short. We do not practice "bait and switch"; we simply encountered a stock error. If we cannot provide the specific charm you ordered, we should certainly find a fair resolution for you. Please contact me directly at contact@crudo-leather.com so I can personally review your refund request.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible customer service and wouldn’t…
Terrible customer service and wouldn’t give me a refund for a mistake that was on their end. Wouldn’t reimburse me for the $30 return shipping because it was part of their policy. But they literally sent me the wrong item and made me pay out of pocket for it.
1 september 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Mimi,
I apologize for the error in your shipment. Our standard policy is that customers cover return shipping, but this does not apply if we sent the wrong item. If the mistake was on our end, we should have provided a pre-paid label or a full reimbursement. I would like to fix this immediately and refund your out-of-pocket shipping costs. Please send your shipping receipt and order number to our support email so we can correct this.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
My bestie bday gift
I recently bought a bracelet to my bestie, I am very pleased with the quality of product❤️And the customer service was excellent, love it
24 juni 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Marley,
Happy Birthday to your bestie! We are so happy to hear that you are pleased with the quality of the bracelet. Providing excellent customer service is just as important to us as the product itself, so your kind words truly mean a lot to our team. ❤️
Good service
Good service
Nice bracelet and my wife love it so much.
14 mei 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Morris,
Thank you for the lovely feedback! We are thrilled to hear that your wife loves her new bracelet. Knowing that our tailor-made pieces bring joy to your loved ones is the best reward we could ask for.
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