Crystal Clear Ear Clinic Reviews 

331
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First class service from Rebecca who dealt with my earwax problem quickly and efficiently.Everything was explained fully which pu me at ease straight away I would recommend Crystal Clear Ear Wax remo... Toon meer

Beoordeeld met 5 van de 5 sterren

This was my first time using the services of Crystal Clear Ear Clinic and I was so very impressed by the whole experience. Rebecca and Stephanie were both so very professional, friendly, reassuring an... Toon meer

Beoordeeld met 5 van de 5 sterren

The minute I stepped through the door Stephanie put me at ease , and all through the consultation she explained everything to me .I would highly recommend Crystal Clear to anyone , they are so profess... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service and really brilliant patient care. Our son who has sensory issues was hugely comforted by the care and consideration during his treatment. Thanks so much x

Bedrijfsgegevens

  1. Gemeenschappelijk gezondheidscentrum
  2. ook in
  3. Medische kliniek

Geschreven door het bedrijf

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

331 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(331)

168 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Very professional

Very professional, friendly and welcoming. Would 100% recommend, successfully carried out earwax removal on my 91 year old mother who was delighted with the results and treatment she received.

13 oktober 2026
Beoordeeld met 5 van de 5 sterren

First class service from Rebecca who…

First class service from Rebecca who dealt with my earwax problem quickly and efficiently.Everything was explained fully which pu me at ease straight away
I would recommend Crystal Clear Ear Wax removal to anyone wanting it done.

13 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The minute I stepped through the door…

The minute I stepped through the door Stephanie put me at ease , and all through the consultation she explained everything to me .I would highly recommend Crystal Clear to anyone , they are so professional and kind .

12 september 2026
Beoordeeld met 5 van de 5 sterren

A very positive experience

This was my first time using the services of Crystal Clear Ear Clinic and I was so very impressed by the whole experience. Rebecca and Stephanie were both so very professional, friendly, reassuring and competent . I was a little nervous about the procedure but Stephanie put me at ease and explained everything throughout. I will definitely use this clinic again and would not hesitate to recommend this service.

21 september 2026
Beoordeeld met 5 van de 5 sterren

I can hear again

Thank you Crystal Clear Ear Clinic for enabling me to hear again.
Very knowledgeable and caring.
I would give 10 stars if I could.
Thank you so much.

12 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Once again another excellent visit to…

Once again another excellent visit to see Rebecca, made to feel very welcome, after a chat for a bit Rebecca explained what the process was and and the procedure was pain free and Rebecca put my mind at ease by mentioning that the inside of my ears are nice and heathy

15 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Booked And then cancelled within 10…

Booked And then cancelled within 10 minutes via email

No refund.
No reply
Nothing

3 september 2026
Logo Crystal Clear Ear Clinic

Antwoord van Crystal Clear Ear Clinic

Dear Richard,

We have tried to contact you on various occasions to discuss this matter & have left messages.

You booked your appointment at 7pm on a Sunday night, for a next day appointment on the Monday morning at 8.45am.

Our emails aren't checked within this time period and when you didn't turn up to your appointment, one of our Ear Care Nurses Stephanie rang you to check if you were attending. You said it had been a mistake on your behalf & you thought our clinic was located in Whitburn, Scotland.

Our cancellation policy is to have your booking fee refunded, if you cancel your appointment before 24hrs of your appointment time.

However, your booking fee was refunded as a good will gesture and you still went on to write a 1 star review.

We feel this is unfair to our small business and we hope you appreciate we have actually lost an appointment slot for another patient to be seen.

Please consider your review, since you have not used our service.

Kind regards

Rebecca Shields
(Clinical Director & Ear Care Specialist Nurse)

Beoordeeld met 5 van de 5 sterren

Excellent

Made to feel at ease from the moment I entered. Every part of the treatment was explained then dealt with in a very professional manner

7 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time visiting Crystal Clear Ear…

First time visiting Crystal Clear Ear Clinic and I couldn't be happier with the service I received. Stephanie was friendly, patient, and took the time to talk through everything with me before carrying out the procedure. I never felt rushed, and her professional approach immediately put me at ease.
The procedure itself was highly effective, and I noticed a significant improvement in both ears straight away. Stephanie also provided clear, helpful advice on ongoing ear care, which I greatly appreciated.
Overall, the service was excellent from start to finish. I would highly recommend Crystal Clear Ear Clinic to anyone considering a similar procedure.

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service and very professional

Great service and very professional. The staff were friendly, explained everything clearly, and made me feel comfortable. The treatment was quick and effective. I would definitely recommend Crystal Clear Ear Clinic.

17 augustus 2026
Beoordeeld met 5 van de 5 sterren

100% recommendation from us

My husband had a 100% wax blockage in one ear and a 50% blockage in the other. What a transformation after treatment. He was treated with utmost respect, kindness and professionalism. He was also given good maintenance advice. I highly recommend Crystal Clear Ear Clinic.

17 augustus 2026
Review zonder uitnodiging

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