Terrible staff, pathetic behavior in support tickets, and total abuse of power! Avoid!
Stay far away from this website if you don't want to waste your time and energy! The platform operates without any clear or official rules, and the people running it (the owners and staff) treat their users with absolute disrespect.
I opened a support ticket and spoke to them as politely as possible, trying to clarify an unfair ban that was handed out without any proof. Instead of a professional, data-backed response, the staff started mocking me, replying with cheap ironies, and acting incredibly arrogant. To top it off, they abruptly closed the ticket without a single valid explanation. There is clear evidence—including screenshots of their chat logs and recorded conversations—proving exactly how these people make fun of players and abuse their power simply because they own the site.
This is a highly toxic environment managed by immature individuals who have zero respect for the gaming community. Do not log your accounts here, and do not risk your time or your skins on a platform where you can get banned at any moment just because an admin woke up in a bad mood.
Rating: 0/10. Completely avoid!
Antwoord van CSGOPREMIER
We’re sorry that this interaction left you with such a negative impression.
Your matchmaking ban was issued after a staff member directly observed your gameplay and concluded that you were cheating. Your appeal was reviewed, but the decision was upheld. We do not publish account-specific evidence or disclose our review methods publicly, as doing so could undermine our ability to enforce fair play.
After the original ticket was closed, three additional tickets were opened about the same decision. Two of these were created after you had been explicitly asked not to open further tickets concerning the resolved appeal. This repeated use of the support system resulted in the restriction being escalated to a full account ban.
We acknowledge that some of our responses were too brief and could have been communicated more professionally. We will address that internally. However, the bans were not arbitrary or personal: the matchmaking ban resulted from the gameplay review, and the subsequent account restriction resulted from repeatedly reopening the same resolved matter.