CTD Tiles - Bristol Reviews 59

TrustScore 4 uit 5

4,1

109 Winterstoke Rd, Ashton, BS3 2NS Bristol, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great customer service, not at all pushy, just really helpful. Good selection of tiles with easy to review system. Didn't know they were just by sainsbury's but having been to other tile places they w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Visited the store 3 times, each time had good friendly service and very helpful from Ben the manager. Helped me plan the redecoration of my bathroom, with tile choice and built in sloping shower flo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Firstly, they don’t answer their phones, so I had to ring head office to find out if my tiles had arrived. Assistant was going to the loo when I arrived, but said He would be with me shortly and to wa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Visited today, great service, I was looking for small size black and white floor tiles, they gave great advice and suggestions, no pressure to buy a certain product. Ordered today and will pick up to... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Tegelwinkel

Informatie afkomstig van verschillende externe bronnen


Contactgegevens

  • 109 Winterstoke Rd, Ashton, BS3 2NS, Bristol, Verenigd Koninkrijk

  • 0117 966 5801

4,1

Goed

TrustScore 4 uit 5

59 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Good communication with good customer…

Good communication with good customer service

10 juni 2024
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Thank you for the fantastic review! The team put a lot of effort to make buying tiles effortless, so we are thrilled to hear that you enjoyed your experience with us.

Beoordeeld met 1 van de 5 sterren

Terrible service

20 mei 2024
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi, thank you for your review. I am sorry that you have had a frustrating experience. Where we experience higher than expected demand on specific products we are sometimes unable to fulfil a small number of orders. We do make every effort to ensure our supplies are available in a timely manner. We will take your comments into consideration as we review this process and as we update our website. Thanks again- CTD Tiles.

Beoordeeld met 3 van de 5 sterren

Poor Customer service

Firstly, they don’t answer their phones, so I had to ring head office to find out if my tiles had arrived. Assistant was going to the loo when I arrived, but said He would be with me shortly and to wait in reception. When he came through, he was already serving someone else, so I had to wait. He did load tile boxes onto a trolley and put them in my car, but he dropped one box and damaged half a dozen tiles!

5 maart 2024
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Thank you for your review. I am sorry to hear about your experience but we really appreciate you bringing this issue to our attention. We will aim to improve our service going forward.

Beoordeeld met 5 van de 5 sterren

Fab tiles…look gorgeous in room

Fab tiles…look gorgeous in room. Quick and efficient service. Thank you

13 september 2023
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good Afternoon, Thank you for the great 5 star review!
We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Nikki 😊

Beoordeeld met 5 van de 5 sterren

Dyroy Aubergine

I ordered the Dyroy Aubergine metro brick tiles, they are beautiful with a lovely shade variation. Customer service has been exceptional thank you Luke Uren, Gaynor McDonald, Stuart and the team at the Bristol branch. Highly recommended!

12 juli 2023
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good Morning - thank you for your 5 star of our online services 💻 and the Bristol Branch!
We're so happy the Teams were on hand to make your order and experience as smooth as possible for you!
We look forward to seeing you again soon for any future projects we can help with! Thanks Nikki 😁

Beoordeeld met 5 van de 5 sterren

Fab service

Visited the store 3 times, each time had good friendly service and very helpful from Ben the manager.
Helped me plan the redecoration of my bathroom, with tile choice and built in sloping shower floor.
The showroom had lots of tile displays to look at and would defiantly recommend this company.

8 juli 2023
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good Afternoon, Thank you for your 5 star review and repeat customer it means the world to us! 🌎😊
So happy to hear you were provided excellent customer service during your visit! Our staff at the Bristol branch are more then happy to help with all aspects of you projects; I will pass your lovely comments onto Ben and the team in store. Thank you so much for taking the time to send us your review, we really appreciate your feedback!
Thanks Nikki 😃

Beoordeeld met 5 van de 5 sterren

Had great friendly and knowledgable…

Had great friendly and knowledgable service

3 juni 2023
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good Afternoon, thank you for the lovely 5 star review! 😊
We really appreciate you taking the time to leave us a review and your feedback means the world to us! I will pass your kind comments onto the Team at Bristol and we look forward to welcoming you back into store very soon! Thanks Nikki 😀

Beoordeeld met 5 van de 5 sterren

Visited today

Visited today, great service, I was looking for small size black and white floor tiles, they gave great advice and suggestions, no pressure to buy a certain product. Ordered today and will pick up tomorrow which was good as need them for Friday.
Great service from Ben today.

29 mei 2023
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good afternoon, thank you for your 5 star review! ⭐ Ben and the team at Bristol are fab! I'm so happy they were able to identify and source your tile for you in such good time! I will pass your comments onto the them all who will be pleased to hear this, and we look forward to seeing you again for any future projects! Thanks Nikki 😊

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, not at all pushy, just really helpful. Good selection of tiles with easy to review system. Didn't know they were just by sainsbury's but having been to other tile places they were cheaper and had better ranges. Would nit hesitate to recommend. Special thanks to Ben 😊

17 mei 2023
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good Afternoon Thank you for the great 5⭐Review! We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments on to the Bristol team who will be pleased to hear this 😀
Many thanks Nikki 😀

Beoordeeld met 5 van de 5 sterren

Ben was great

Ben helped me with a tile order at the Bristol branch. He was brilliant, very helpful, friendly and knowledgeable, offering me sound advice and listening to all my queries with patience and understanding. I will definitely be returning.

27 april 2023
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good Afternoon, thank you for your wonderful 5 star review! 🌟 It is great to hear Ben was able to provide an excellent customer service during your visit to the Bristol showroom, he really is an asset to the team. 😁 I will pass your comments on and I'm sure they will be pleased to hear this and we hope to see you again soon! Many thanks, Nikki 😃

Beoordeeld met 5 van de 5 sterren

Great selection of good quality tiles

Great selection of good quality tiles. Brilliant customer service & very helpful. Thank you

24 februari 2023
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Good afternoon Tracy, Thank you for the great five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Bristol who will be happy to hear this thanks Gaynor 😀

Beoordeeld met 5 van de 5 sterren

What service should be

I use these guys on a regular basis Ash Stuart and Ben provide a knowledgeable service and there doesn’t seem to be anything they don’t know regarding tiling!!

Wouldn’t use any one else

Cheers guys

3 januari 2022
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Gareth, thank you for your wonderful 5 star review! 🌟 We are really pleased to hear that the team at Bristol could help during your visit with us, and that they provide an excellent customer service! I will pass your comments onto the team. We hope to see you again soon, thanks Gaynor😀 .

Beoordeeld met 5 van de 5 sterren

Tile service

Had tile service, was amazing

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Tom, thank you for you 5 star review! ⭐The team at Bristol really are a great bunch and we are really pleased to hear they were on hand during your visit. I will pass your comments onto the team. Thanks, Keeley. 😊

Beoordeeld met 5 van de 5 sterren

High standard service

Fantastic service at your shop yesterday, I was really struggling to find what I had seen online and a young man offered to help me. I look forward to the further service now that I have ordered my tiles.

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Jos, thank you for your fantastic 5 star review! ⭐ It is great to hear that the Bristol branch were on hand during your visit and were able to solve the problem! I will pass on your comments to the team, who will be pleased to hear this. Thanks, Keeley. 😊

Beoordeeld met 5 van de 5 sterren

Unsure what I wanted/needed going in…

Unsure what I wanted/needed going in Ben was so helpful & making my decision easier, service & customer service was amazing.

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Ross, thank you for your 5 star review! ⭐We take pride in ensuring our customer service, and the Bristol branch are always on hand! 👍 I will pass your lovely comments onto Ben and the rest of the team, who will be pleased to hear this. Thanks, Keeley. 😊

Beoordeeld met 5 van de 5 sterren

So easy and helpful

So easy and helpful! Great service from start to finish, made my experience stress free. Would 100% recommend to all. I will be using them again in the future!

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Ethan, thank you for your 5 star review and recommendation! 🌟 We are really pleased to hear the team at Bristol provided an excellent customer service, as always! I will pass your lovely comments onto the team, who will be pleased to hear this and also that we will be seeing you again soon! Thanks, Keeley. 😊

Beoordeeld met 5 van de 5 sterren

Fantastic materials…great customer…

Fantastic materials…great customer service. Would definitely recommend.

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Jamie, thank you for your 5 star review and recommendation! ⭐👍 The Bristol team really are a great bunch and always provide an excellent customer service! I will pass your comments onto the team. Thanks Keeley. 😊

Beoordeeld met 5 van de 5 sterren

Top Service

Pop in on the off chance of picking up some new tiles for extension and came away with everything i needed in one go. Great service of the chap in store happy to help with ideas.
And happy to deliver it all as well.

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi John, thank you for your 5 star review! ⭐ We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto the team at the Bristol who will be pleased to hear this 😀 We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Many thanks Keeley😀

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service! Would definitely recommend them .

16 december 2021
Review zonder uitnodiging
Logo CTD Tiles - Bristol

Antwoord van CTD Tiles - Bristol

Hi Ryan, thank you for your 5 star review and recommendation! ⭐It is great to hear the Bristol branch were able to help and provide an excellent customer service! I will pass your comments on to the team who will be pleased to hear this. Thank you, Keeley. 😀

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