Cubitts Reviews 

Ordered a pair of glasses online 21st August and I still have not received them. I have emailed customer services a few times asking for an update and as yet have not received any response. I would not order from this company again, which is a shame as my previous experience with them was excellent.

Staff are professional, thorough and kind. For me this was a wonderful experience, particularly as someone with a high prescription who experiences anxiety around finding a new pair of glasses.

The variety and quality of its products. The attention that the personnel gives to the customer, their professionalism and knowledge. Moreover, their eye tests are through and exhaustive in every detail related to your eyes and their health. Their recommendations and the way the information is conveyed is really helpful.

I love coming to Cubitts. I love all my frames (I have four now) and have my eyes on another pair. I always feel looked after and an important customer. Lovely staff - always.

I had an extremely good experience in the Cambridge branch for an enhanced eye test. Very pleasant and knowledgable staff, and the most thorough and informative eye test Ive ever had.

Super pleased with the service! The young lady at the Hampstead shop was incredibly sweet and helpful. Really happy with the overall experience. You’ve definitely gained a customer for life!

I really wanted the Judd glasses in red but it had sold out online. I went into the Edinburgh shop and the customer assistant couldn’t have been more helpful. She found the frames in stock in the Borough store, called the store to confirm this and ordered for me. I’ve been shopping with Cubitts since 2019 and every interaction has been professional and friendly. I love the quality of the frames (still wearing that first frame since 2019 daily!) and know that the follow up care is going to be excellent with my new frames too!

The staff in Hampstead are exceptionally helpful, good-humoured, patient and have great expertise. I cannot commend them highly enough. Tessie is especially wonderful; but all of the staff are great!

fantastic member of staff in Cambridge - was a Sunday - he was the only staff on duty, he was so very helpful with myself and customers before me (whom also purchased). Bought wonderful sunglasses with lots of advice on lens / frame colours.

I ordered some glasses online but didn’t feel comfortable with them when they arrived, so I drove all the way from Bristol to the Cubitts Borough store to make sure I found the right pair. Hannah was absolutely brilliant, she listened carefully to everything I had to say and gave thoughtful advice on the next steps. Her welcoming, caring approach made me feel totally looked after, and she went above and beyond to ensure I only walked away once I ordered the glasses I was genuinely happy with. Exceptional service from start to finish. Thank you, Hannah!
Lucio

I was stuck in London with a pair of glasses that had become warped during the day. Everything I looked at was on a diagonal as the frame was warped. I have very poor eyesight so needed to have them urgently fixed. Another very posh optometrist close to Cubbitts absolutely blankly refused to help. I walked into Cubbitts Covent Garden, not very optimistic but was met by a most helpful and friendly receptionist and optometrist. Both offered to help and fixed the problem immediately and did not even charge me anything. For their service, the time, their great customer service and their willingness to help - I would have happily paid...but they refused to accept. I was absolutely delighted. What a great service. I will definitely go there when I need my next eye test. Thank you Cubbitts Covent Garden!

Recently went to Cubitts in Edinburgh (new town)on Friday 22 August. From the moment I walked into the shop the service was excellent. After a thorough eye examination and help with choosing my new glasses the experience was faultless. I have now received my new glasses and I am extremely pleased with them. Great team. Dave

from the quick precise selection in store , selecting lenses, to the make up and delivery ... under two weeks, fantastic. They look great and are half the price of several compeitors ... I'm a happy bunny

The frame designs are fresh and affordable—totally unique combination! And the staff were helpful, friendly, and delightfully laid back.

I've been wearing glasses since childhood. Ive seen dozens of opticians and my experience with Cubitts has been the best I have ever had.

I admit to feeling intimidated by the upmarket nature of the Cubitts stores, but every single member of staff I interacted with were kind, friendly and helpful to a fault. Nothing was too much trouble and the eye examination was more thorough and far more informative than Ive had anywhere outside of Moorfields Eye Hospital.

The way Cubitts presents their glasses is second-to-none. Opening the packaging is an experience all of its own and it really feels like care has been taken with the manufacturing and quality control. The provided glasses case is discreet and incredibly well made, and the only thing that could make it better would be a place to keep the clip-on sunglasses so I dont need to take both cases out if I dont have to. The glasses cloth and supplied lens solution are beautiful. The cloth is thick, soft and incredibly tactile - Im thinking about asking for another just to use it as a fidget toy! I love the artwork print too.

The value for money provided by Cubitts is off the charts. These glasses are no more expensive than the last pair I got from Vision Express, including the eye test. It was worth the trip to London, and I dont think Ill be using any other optician from now on.

Extremely happy that I found Cubitts. Just awaiting my 4th pair of glasses. Faultless service, fantastic communication, very happy customer.

The shops are beautifully presented, offering stylish, high-quality spectacles. The vendors are highly knowledgeable, and the after-sales service is exceptional.

Spitalfields Store Saturday afternoon 26/07/2025 - a master class in customer service. Purchased new sunglasses and I mentioned I had lost a pair of different Cubitts sunglasses and was there something similar in the current line. The team checked through my order history, found the original order from 5 plus years ago, located 10 pairs Penton granite still in stock and arranged delivery 2 days later !! Amazing service, thank you!!

As always at the Belgravia store staff are attentive and super helpful and fixed my glasses as they had become loose. Off the back of this made an additional purchase. All of the team need to be commended as not only do you have an awesome product you have brilliant service to match

Just a really, really wonderful experience. After looking online I went to two branches and was so impressed with how helpful and kind the staff were. They gave great advice and didn't mind that I asked so many questions. The range of glasses is incredible!