As an eCommerce business, we have been using Currenxie for several years, and overall our experience has been very positive. The platform is simple, intuitive, and easy to use, which is exactly... Toon meer
Bedrijf heeft geantwoord
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I applied to open an account for a European SaaS company, but was rejected for no apparent reason. It's probably more flexible to open an account with a bank than with risky services.
Bedrijf heeft geantwoord
My experience with the banking platform has been very positive. The interface is easy to use, and everything runs smoothly. Most importantly, the customer service team is responsive and helpful
Bedrijf heeft geantwoord
This Banking App is really helpful. Their team is not only friendly, but also devotedly for all our questions. Communication via email always well supported within 24 hours, sometimes they call direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.
Contactgegevens
Hong Kong
- sales@currenxie.com
- currenxie.com
3,7
Gemiddeld
190 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Good Customer Support
When I encountered issues, the support team was quite fast, detailed, and ensured safety.
2 april 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi HaiDang, thank you for the feedback.
It is great to hear that our support team’s speed and attention to detail stood out to you. Ensuring a safe and efficient experience for our clients is a top priority for us.
We appreciate your support, and please feel free to reach out to our team for anything in the future!
My experience with the banking platform…Smooth Banking Service and Fast Support Team
My experience with the banking platform has been very positive. The interface is easy to use, and everything runs smoothly. Most importantly, the customer service team is responsive and helpful
26 maart 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi Karen, we are glad to hear that you're enjoying a smooth experience with our platform's interface.
It’s also great to know that our support team’s speed and helpfulness have stood out to you.
We aim to keep our service as fast and efficient as possible to help your business run without interruptions.
We appreciate your support, and please don’t hesitate to reach out if you need anything going forward!
Reliable banking partner for eCommerce businesses
As an eCommerce business, we have been using Currenxie for several years, and overall our experience has been very positive.
The platform is simple, intuitive, and easy to use, which is exactly what you need when managing daily business finances. The interface is clean and straightforward, making it easy to handle transactions, track balances, and operate across multiple currencies without complications.
What stands out the most is their customer support. Whenever needed, their team is available by phone, and if not, they respond to emails very promptly and professionally. Issues are handled efficiently, and communication is always clear.
Overall, Currenxie has been a reliable and convenient banking solution for our business, and we are happy to continue using their services.
24 maart 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi there, we're happy that Currenxie has been reliable and convenient solution for your eCommerce business over the last few years!
We are also pleased to know that our platform’s interface and features are effectively meeting your daily financial requirements.
Thank you especially for your compliments regarding our Support team: providing clear, professional, and efficient communication is a top priority for us.
We sincerely appreciate your continued trust in Currenxie, and we look forward to supporting your business for many more years to come.
Please feel free to reach out to our team should you need anything in the future!
rejected for no apparent reason
I applied to open an account for a European SaaS company, but was rejected for no apparent reason. It's probably more flexible to open an account with a bank than with risky services.
9 maart 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi Denys, thank you for the feedback.
As a regulated payment services provider, we are required to follow global standards and internal risk assessments when reviewing applications.
While we understand it is disappointing when we are unable to support a business, we unfortunately cannot disclose specific details regarding why an application may not meet our requirements due to the nature of the review process and in accordance with our compliance obligations.
We appreciate your understanding and wish you success with your business.
Excellent services.
Excellent services.
The platform is secure, easy to use, and overall reliable.
The support is responsive, and always helpful.
We are very satisfied with the cooperation and always recommend their services to our partners.
4 maart 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi there, it’s great to see that our platform’s security and reliability are meeting your business needs!
We especially appreciate the recommendation to your partners and your compliments to our team.
Thank you for choosing Currenxie, and please feel free to reach out to our team for anything in the future.
Fast and Helpful Customer Service!
Excellent customer service! Feature for card-only team visibility was live before even their email, applied it immediately, and it's perfect. Lightning-fast and helpful support. Highly recommended!
3 maart 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi Lucile, thank you for the feedback, and it’s excellent to hear that the Multi-Card feature is already proving useful for your team!
We always strive to be as proactive as possible, so we’re happy the team was able to get you set up and operational so quickly.
We’ve shared your kind words with everyone involved, it really makes our day to hear such positive results.
Please feel free to reach out to our team for anything in the future.
We experienced an issue wIssue Resolved with Timely Responsehich took some…
We experienced an issue which took some time to resolve, but the response was timely and the matter was eventually resolved.
28 februari 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi D Shah, thank you for sharing your experience.
While we always aim for the quickest resolution possible, some matters require extra care to ensure everything is handled correctly.
That said, we are very glad to hear that the team was able to resolve this for you effectively.
We appreciate your patience throughout the process, and please feel free to reach out to our team for anything in the future!
Prova ad aprire un conto per…
Nella prova ad aprire un conto per operazioni internazionali abbiamo sprecato ore di tempo per nulla, hanno i sistemi di verifica per niente trasparenti e lunghissimi, da evitare in assoluto .
14 januari 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi Evgeny. We understand the onboarding process may have felt lengthy. For international accounts, certain steps and documentation are legally required, which can make the process more thorough.
We aim to keep it as smooth as possible. If you're stuck at any point, please email support@currenxie.com and we'll be happy to help you move forward.
Removed all my funds from Currenxie…
Removed all my funds from Currenxie Bank due to serious concerns around support and account handling.
My account manager stopped responding to messages, and support requested unnecessary documentation for transfers between my own company accounts. To avoid any operational or liquidity risk, I decided to withdraw all funds and discontinue using the service.
Based on this experience, I no longer trust this bank.
22 januari 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi Ard, we are sorry to hear about your experience.
As a regulated payment services provider, we are required to follow global standards, which include requesting specific documentation and updating our service offerings to ensure compliance.
We understand these processes can occasionally be frustrating, although they are necessary for our ongoing service provision.
Regarding your concerns about communication, we would value the opportunity to look into this further.
Please feel free to reach out to our Client Support team so we can review the specific details of your case and see how we can best assist you.
So far excellent service
So far excellent service. Very low fees and very good customer support.
7 januari 2026
Review zonder uitnodiging
Antwoord van Currenxie
Hi George, thank you for the feedback!
It was a pleasure assisting with your recent setup, and we are glad we could help clarify your specific requirements and get everything moving forward for you.
It is also great to hear that our competitive fee structure meets your business needs.
We appreciate your continued support and look forward to working with you, please feel free to reach out to our team anytime.
Très dangereux.
Très dangereux.
Ils provoquent des frais inexplicables.
Retiennent l'argent de vos clients ou que vous virez à vos fournisseurs sans raison valable.
Bloque votre compte quand vous vous plaignez sans accès à votre argent.
A éviter absolument. Plateforme de paiement qui semble en plein déclin.
Ils ont même réussi a bloquer les avis sur le store de google pour éviter les déclarations de leurs mauvaises intentions.
Si vous avez une compte chez eux méfiez vous grandement, cela n'arrive pas qu'aux autres, sortez vos fonds et sécurisé cela ailleurs.
10 november 2025
Review zonder uitnodiging
Great banking and service desk
Excellent banking solution for receiving and paying in many currencies. Very low fees; excellent rates based on average FX-rate at moment of transfer.
Both their website and app are clear, concise and easy to use.
You can apply for Visa debit card to pay or draw cash at ATMs around the World. You can set your own limit for the card easily through the app/website based on how much money is in your account. The card is free and there is a money-back deal on card transactions.
But a special mention should be their outstandingly excellent customer service with not just fast follow up; but actual helpful support and solutions by friendly and knowledgeable people. And yes; you can get them on the phone as well !
30 september 2025
Review zonder uitnodiging
Antwoord van Currenxie
Really appreciate the fantastic review, Frederik. Delighted our support team could help you so quickly. We’ll pass your thanks on to the team!
CURRENXIE is EXCELLENT
CURRENXIE is EXCELLENT. Customer Support is THE BEST. The MOST prompt, professional, efficient, friendly and helpful with SPECIAL THANKS to Ms. Becca, Mr. Immanuel and Mr. Wan. SINCERELY.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Currenxie
Thanks so much, Robin. It means a lot to hear our customer support made a difference. We’re always just a message away.
Very good client support experience
I have a professionnal account with Currenxie and so far I'm happy withe the service.
Client Support Executive service is very responsive, professionnal and efficient.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Currenxie
Thanks for taking the time, Laurent. Your positive words about our team’s responsiveness made our day. We’ll keep it up.
Great customer service
My issue with the App on my iOS got solved quickly. A special thanks to Alexis, Client Support Executive, who helped me a lot in solving this problem. Highly recommended.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Currenxie
Thank you, Kai. Hearing that we’re helpful and friendly is exactly what we aim for. Ping us anytime.
This Banking App is really helpful
This Banking App is really helpful. Their team is not only friendly, but also devotedly for all our questions.
Communication via email always well supported within 24 hours, sometimes they call directly. We're happy with them
9 oktober 2025
Review zonder uitnodiging
Antwoord van Currenxie
We're so grateful, thank you. It’s wonderful to hear our support team provided helpful, practical solutions. We’ve shared your feedback.
ThAppreciation for Excellent Support and Quick Resolution in changing right phone number for account
The support team's responsiveness and ability to quickly identify the right solution were truly appreciated.
One of the support representatives even took the time to call me directly to explain the situation, followed by a clear email with step-by-step instructions. All I had to do was follow her guidance, and the issue — updating the correct phone number for the account — was resolved quickly and smoothly.
Yup, my experience with this bank has been very positive.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Currenxie
Thank you for the review, Emy. We’re so grateful. Knowing we saved you time and effort keeps us motivated. Thanks for trusting Currenxie.
reliable payment service web-page and app are very simple
reliable payment service.
App have no function to cancel a wrong Transaktion even its one minute after execute. If the Transaction was done after the available support time, there is no way to stop it.
No function to insert one Transaktion and set it on hold.
Fees partly a bit expensive.
Does not accept US Companies
30 september 2025
Review zonder uitnodiging
Smooth Onboarding and Outstanding Support
Currenxie provides a fast onboarding process and responds to my inquiries promptly. I highly recommend business users to open an account with Currenxie.
26 september 2025
Review zonder uitnodiging
I paid 8 USD for a SWIFT of 30 USD to a…
I paid 8 USD for a SWIFT of 30 USD to a supplier in Japan (B2B). But the supplier complained that the amount was never received. After I asked the support, they said the money would be returned to my wallet, but they took 25 USD processing fees. So, from the 38 USD I spent, I got just 5 USD back. Don't trust them. They also charged me 50 USD to open an account!
31 juli 2025
Review zonder uitnodiging
Antwoord van Currenxie
Thank you for taking the time to share your feedback. We’re sorry to hear of your disappointment regarding the fees associated with your recent transaction.
We are committed to full transparency with our pricing and all associated fees, which are clearly displayed on our website prior to any payment or account setup. This allows clients to make make informed decisions prior to making a transaction. This transparency also extends to information and fees related to returned payments. Please note that processing fees are fixed regardless of the transfer amount.
We understand your frustration when payments don't go as expected, especially when fees are involved. Please be assured that we do our best to clearly communicate all terms in advance.
If you would like to discuss your experience further or have additional questions, our client support team is always available to assist you. We appreciate your feedback and take it seriously as we continue to improve our service and communication.
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