Custom Asia Travel Reviews 

Rosie was a terrific travel agent

Susan and her team gave us an experience we will never forget, personalised tours, drivers and guides went above and beyond. Nothing was too much. Communication throughout our holiday to make sure everyone was enjoying themselves. We will definitely be using Custom Asia Travel again.

Whole trip was handled brilliantly from dealing with Tracy on WhatsApp before leaving to final pickup to airport.

I'm so delighted to review the incredible Custom Asia Travel. Susan and her entire team thought of every conceivable detail for our 2 week stay in Vietnam. We were met with cheerful, professional drivers and guides at each destination in our multi-city tour. The excursions booked by CAT felt bespoke and breathtaking. The hotels were expectional by any standard and Susan's met our group of friends in Hanoi to assure us of her commitment to our enjoyable trip. I've never felt so taken care of on a trip. Highest possible recommend.

We worked with Susan Hein of Custom Asia Travel to craft a seamless and very interesting tour of Vietnam. All of our drivers and tour guides were great, everything ran on time, the hotels were lovely. And everything was affordable. 10/10 would use Custom Asia Travel again.

Aede the travel agent was super helpful and nice , she helped us out an amazing trip that my family enjoyed and loved . The tour guide was very knowledgeable and kind, the driver was very friendly .

Seamless planning and execution by Susan Hien from Custom Asia Travel. Everything turned out as promised with personnel expecting us, handed us over to the next guide/driver or other stakeholders. Susan was in touch throughout to ensure things are working. I find it rare to the this level of customer care and can only recommend this CAT and Susan.

It was a very great experience to book the itinerary through custom Asia Travel, especially our agent, Tracy simply the best

We have already done two round trips with Custom Asia Travel and recommended them to friends and family, who also travelled with them. From the very first contact with Mrs. Susan, it was clear that everything was perfectly tailored to our wishes. She truly listens, understands her customers’ needs, and provides excellent advice and personalized options, always responding quickly and professionally.

The level of service throughout the trips was outstanding. Every detail was taken care of: beautiful hotels that matched our preferences perfectly, friendly and professional drivers, and highly knowledgeable guides. Everything ran smoothly, the guides and drivers were always on time, helpful, and very professional.

Custom Asia Travel goes above and beyond in delivering truly customized travel experiences. We are already looking forward to booking our next round trip with them!

We worked with this travel agency to organize a multi-country group trip to Thailand and Vietnam, and overall the experience was excellent. Planning a complex itinerary across multiple cities and countries is no small task, and the agency handled it with professionalism, responsiveness, and care.

Our agent, Minh, was consistently quick to respond to emails, flexible with our requests, and extremely helpful when several travelers had to cancel. Communication throughout the planning process was smooth and reassuring.

All hotels were well located, comfortable, and offered good breakfasts. Transportation throughout the trip was reliable and always on time, which made moving a large group stress-free.

Several of the local guides stood out for their excellent English, deep knowledge, and engaging storytelling. Their passion truly enriched our experience.

The itinerary was well curated, with many memorable activities. Highlights included Kanta Elephant Sanctuary, a Vespa food tour in Ho Chi Minh City, a cooking class in Hua Hin, the Citadel in Hue, a monk’s blessing at Doi Suthep in Chiang Mai, the Cu Chi tunnels, the Hanoi train experience, and a relaxing overnight cruise. Meals were generally very good, with several standout restaurants that our group loved.

Overall, this agency delivered a thoughtfully planned, enjoyable, and memorable trip. I would personally recommend them for group travel in Southeast Asia and would happily work with them again in the future.

Enjoyed new experiences.

Servizio impeccabile, preciso, puntuale e di qualità. Un grazie speciale a Ms. Minh Ninh per la sua ottima professionalità.

Sono fiero di essermi appoggiato alla loro agenzia per l’organizzazione di alcune tappe di viaggio nel nord e sud

Non esitate un secondo perdendo tempo in altre ricerche… scrivete a loro e chiedete di Ms. Minh.
Non mi son mai sentito abbandonato né prima del tour né dopo il tour.

I servizi che ho scelto?
Trasferimenti da e per Ha Long
Tour di TamCoc e dintorni con villaggio degli incensi e guida locale parlante italiano.
Tour di Ho Chi Minh con tunnel storici e cooperativa sociale + tour in città con guida parlante italiano.

Tutto perfetto. Grazie

We are just back from our 3 weeks Indocina's customized tour.
We are very grateful to Susan who, based on our wishes, has perfectly designed our journey.
Everything was just perfect: hotels choice, car transfers, air transport English speaking guide, selection of restaurants.
Travelling with such accurare organisation is high money value because you can concentrate and enjoy your time and the wonderful Countries we have visited

Everything went wrong , this company is terrible. They don’t help you with issues in hotels.
There tour guides don’t speak English.
There cars are very old and smelly.
They charge you for things that are not needed.
They put us in a $800 a night boat hotel that was horrible and didn’t help us leave.
I don’t recommend them at all .

Sally organized our 7 days trip in Hanoi-Sapa-Halong Bay. It was smooth and relaxing.
all we have to do is make one simple booking with CTA and they will take care of the rest.

L'unica agenzia viaggi locale che offre tour completi ad Italiani e con guide italiane. Prezzi bassissimi, che non possono minimamente essere comparati ai pacchetti viaggio delle agenzie Italiane. Abbiamo prenotato un tour di 20 giorni in Vietnam. È stata un'esperienza da sogno, tutto perfetto ed organizzato nei minimi dettagli. Prossimo viaggio in Cambogia, lo organizziamo sicuramente di nuovo con loro.

Travel arrangements was professionally organized to all the beautiful tourist sites .
Much appreciated.
To Sally Trang
Custom Asia Travel.

I recommend Custom Asia to all travelers in the world to use this company because they are professional and knowledgeable and know the needs of their travelers of their clients. What an great experience in Vietnam 🇻🇳.

We booked our Trip with Rosie. Her service was just perfect. She has huge knowledge of Vietnam. She also made us a super tailed Offer. This trip very fast and easy to booked even when and where. I would always book them again if I have chance to come Vietnam.

From the first moment I made contact with Custom Asia Travel and Molly replied, I knew we were going to be looked after and have an awesome holiday. And we did. After a few adjustments to our initial itinerary which Molly was more than happy to do, we couldn’t wait to go. On day 1 of our tour, our guide Thang and driver Hien picked us up right on the agreed time and looked after us for the entire trip. Hiens car was spotless and extra comfy to travel in. Thang was such a knowledgeable guide who shared so much of his knowledge with us. We enjoyed our bike rides, treks through the villages and overall experience that Molly’s itinerary provided us with. I would highly recommend you contact Molly from Custom Asia Travel for assistance in your next holiday to Asia.