I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... Toon meer
Bedrijf heeft geantwoord
A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Toon meer
Bedrijf heeft geantwoord
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsinstallateur
- ook in
- Airconditioning aannemer
- Elektricien
- Gasingenieur
- HVAC-installateur
- Loodgieter
Geschreven door het bedrijf
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Geschreven door het bedrijf
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contactgegevens
9 Somers Road , CV22 7DB, RUGBY, Verenigd Koninkrijk
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Uitstekend
5K reviews
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Good management and trust
When you pickup the phone and ask for help, you know that the person at the other end is going to deliver. Also, the patience of the engineer who attends will want to understand the issue(s), and will do their best to fix whatever has gone wrong. Or, they will inform you of the reason why thing cannot be sorted that day. This service relies on good management and trust.
26 juni 2026
Antwoord van Custom Heat & Cool
What a thoughtful review — thank you for taking the time to put this into words. It's genuinely pleasing to hear that both the team on the phones and the engineer on the day gave you the confidence and clarity you needed. You've summed up exactly what we aim for: honest communication, patience, and doing right by our customers even when the answer isn't always a same-day fix.
The Custom Heat Team
The engineer was polite and checked the…
The engineer was polite and checked the boiler quickly.
20 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you sharing this. It's good to hear the engineer was polite and got to the bottom of things with the boiler promptly — that's exactly the standard we aim for every visit.
The Custom Heat Team
All year round confidence
For all year round confidence it has taken years of receiving excellent service from our service providers Custom Heatt. Today has been no exception. Thank you.
26 juni 2026
Antwoord van Custom Heat & Cool
What a wonderful thing to read — thank you for taking the time to share this. Knowing that we've been able to provide consistent, reliable service year after year means a great deal to us. We look forward to continuing to be there whenever you need us.
The Custom Heat Team
Lovely engineer
Lovely engineer. Called to give me a time of arrival. Friendly and efficient
19 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer kept you informed with a courtesy call ahead of arrival — a small thing that makes a real difference. Glad the visit was a positive one from start to finish.
The Custom Heat Team
We have not needed Custom Heat this…
We have not needed Custom Heat this year but are happy to continue with payment to them - with the good and reliable service they have given us in the past.
18 juni 2026
Antwoord van Custom Heat & Cool
Thank you for taking the time to leave a review, even in a year when you haven't needed us. It's really encouraging to know that the service we've provided in the past has given you the confidence to stay with us — that kind of trust means a great deal to a family business like ours. We look forward to being there whenever you do need us.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave a review. Consistency is something we take great pride in, so it's genuinely pleasing to hear that professionalism has been your experience with us. We look forward to continuing to be of service.
The Custom Heat Team
pleasant engineer and timely work
pleasant engineer and timely work
easy to contact and helpful office staff
17 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer made a good impression and that the office team were easy to deal with — that combination is exactly what we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
The Staff are always polite and able to…
The Staff are always polite and able to answer my queries about boiler and radiators. Kept well informed when they are arriving for Boiler Service. Highly recommend Custom Heat
27 mei 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that you're kept well informed ahead of your boiler service visits and that our team have been helpful with your queries along the way. Your recommendation means a lot to us.
The Custom Heat Team
Service plan
We have a service plan for the heating and pipes with custom heat. They are always great to work with, on time, helpful and knowledgeable. In an emergency they go over and above to help you if theu can. Great local business that give us total peace of mind.
24 juni 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share this. It's brilliant to hear that our service plan is giving you genuine peace of mind, and that the team have come through for you when it's mattered most in an emergency. Supporting the local community is something we genuinely care about, and it means a lot to know you value that too.
The Custom Heat Team
Air Conditioning
Polite, knowledgeable staff, excellent workmanship, clean and tidy. Staff were approachable and friendly, standard of work excellent.
17 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the team left a positive impression — from how they conducted themselves on site to the standard of work they delivered. Keeping things clean and tidy throughout is something we always insist on, so it's lovely to know that came through.
The Custom Heat Team
Excellent service
Excellent service - we have used Custom heat for many years - they are always on time, efficient and provide good value for money.
17 juni 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's genuinely great to hear that our punctuality and value for money have stood the test of time across so many years of visits. Long-standing customers mean a great deal to us, and we look forward to continuing to be your first call for heating and plumbing.
The Custom Heat Team
Always found them to be a first class…
Always found them to be a first class company that carry out their tasks very professionally. I have a contact with them and do not entend to change it. Many thankls
16 juni 2026
Antwoord van Custom Heat & Cool
What a lovely thing to read — thank you for taking the time to leave this review. It's genuinely pleasing to hear that the standard of our work has given you the confidence to stay with us, and that really does mean a lot to the whole team.
The Custom Heat Team
Helpful with quality products
Always friendly and helpful. Quality products.
Not cheap though.
15 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you've always found us friendly and helpful, and that you're happy with the quality of our products. We understand we're not the cheapest option, but we do believe in offering products and workmanship that stand the test of time.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the work was completed quickly and to your satisfaction — that's exactly the standard we aim for every time.
The Custom Heat Team
From start to finish we have had such…
From start to finish we have had such good service. The installation of our new boiler was carried out just a few days after the quote. We are very grateful.
22 juni 2026
Antwoord van Custom Heat & Cool
Thank you so much for your wonderful 5 star review. We're delighted to hear that you received such good service from start to finish and that your new boiler was installed so quickly after your quotation. We really appreciate your kind words and thank you for choosing Custom Heat.
Your company put air condition in my…
Your company put air condition in my son Amandeep house .i very pleasd tosee all work done very professionaly thanks.
23 juni 2026
Antwoord van Custom Heat & Cool
Thank you so much for your wonderful 5-star review. We're delighted to hear that you were pleased with the air conditioning installation at your son's home and that our team carried out the work professionally. We'll be sure to pass your kind comments on to the engineers. Thank you for choosing Custom Heat!
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that our local, friendly approach came through — that's exactly what we've built the business on since 1980. We look forward to being there whenever you need us.
The Custom Heat Team
I am done with this company
I am done with this company. Overpriced and just constant daily bombarding of pay the invoice. We paid it and still received overdue emails. Boiler replacement £2500 more than the one we went with for the same model boiler
16 juni 2026
Antwoord van Custom Heat & Cool
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
On time
They arrived before original time. Checked and serviced boiler. Called them again as no pressure, one of the pipes had a leak, they repaired the pipe. Now all working
Cannot praise this Company enough. Will highly recommend Custom Heat to one and all.
18 juni 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear that everything was sorted promptly, from the boiler service through to tracking down and repairing the leak. Your recommendation means a great deal to us and to the whole team.
The Custom Heat Team
Excellent service.
20 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you were happy with the service — thank you for choosing Custom Heat.
The Custom Heat Team
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