A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Toon meer
Bedrijf heeft geantwoord
As usual excellent service from Custom Heat. Annual boiler service done and dusted. Informed all the way date and time then a call just before engineer arrived.
Bedrijf heeft geantwoord
Recently had the bath removed and a shower tray,plus Aqua panelling put in around the walls of the shower area plus window area too.The Custom heat engineer did a terrific job,over three days...replac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsinstallateur
- ook in
- Airconditioning aannemer
- Elektricien
- Gasingenieur
- HVAC-installateur
- Loodgieter
Geschreven door het bedrijf
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Geschreven door het bedrijf
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contactgegevens
9 Somers Road , CV22 7DB, RUGBY, Verenigd Koninkrijk
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Top notch,explained every thing.
30 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that everything was clearly explained throughout — making sure our customers feel informed and confident is something we genuinely care about.
The Custom Heat Team
Booking did not go through so we wasted…
Booking did not go through so we wasted a day off. Could not pay online with car as that wasn't working and now boiler is not working. Waiting on a call back to walk us through fixing it but not heard 😕 Not very good really as we can't be at home with the boiler all day Waiting for call. Been with these for years and now they have gone national the little customers dont matter.
28 september 2026
Antwoord van Custom Heat & Cool
We’re really sorry for the frustration and inconvenience this has caused, especially after you’ve been with us for so many years. Our Operations Team is looking into this for you and will be in contact with you directly.
Quick, Professional, Thorough in their work, Peace of Mind
Throughly professional, transparent in quotes, and time ; expertise to trust and peace of mind
21 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our approach to transparent quoting and professionalism gave you the peace of mind you were looking for — that's exactly what we strive to provide. We look forward to being your trusted heating and plumbing team whenever you need us.
The Custom Heat Team
Can’t fault the service
Can’t fault the service. Just didn’t like talking to a robot on the phone!
30 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you can't fault the service — that's always what we aim for. We take your point about the phone system entirely, and it's something we'll bear in mind as we look at how we can make things feel a bit more human from the very first call.
The Custom Heat Team
Next day visit after initial phone…
Next day visit after initial phone call. On time at 8am, clean, tidy and efficient. Thank you
30 september 2026
Antwoord van Custom Heat & Cool
What a great start to the day that must have been! We're really pleased the next-day visit worked out and that everything was handled neatly and on time. Thank you for taking the time to leave this kind review — it genuinely means a lot to the team.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear that the engineer arrived on time and kept things neat and tidy throughout — that's something we always aim for. We hope to be of service again in the future.
The Custom Heat Team
Great Company
Helpful friendly staff with very professional engineers as always a top rate job completed by a great company.
29 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that both our office staff and engineers made such a positive impression — delivering a top-quality job is exactly what we aim for every time. We look forward to being there whenever you need us.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. Reliability and friendliness are two things we genuinely care about, so it's great to hear that came through in your experience with us.
The Custom Heat Team
Follow up from boiler service
Rob came to visit us today as a follow up from our recent boiler service. Excellent performance and spoke to me re managing our fuel usage, offering his knowledge and insight.
28 september 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear that Rob's follow-up visit was so worthwhile, particularly the practical advice on managing your fuel usage. We hope the tips make a real difference over the coming months.
The Custom Heat Team
Very professional service as usual.
15 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the high standard you've come to expect from us continues to hit the mark — that consistency is something we genuinely take pride in.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that you've consistently received a good service from us — that's exactly what we aim for every time. We look forward to being there whenever you need us.
The Custom Heat Team
Helpful and professional on the phone…
Helpful and professional on the phone when enquiring, with a swift response and understanding of the needs of an elderly customer. Will be recommending you.
24 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our team were able to respond quickly and handle your enquiry with the care and understanding it deserved. We always want every customer to feel well looked after, and your recommendation means a lot to us.
The Custom Heat Team
All good
All good. Engineer arrived on time. He phoned to alert me to his arrival about a half hour before arrival. He was pleasant and courteous and as far as I am aware he did a good job.
17 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer kept you informed ahead of arrival and made a good impression throughout the visit — that courteous, considerate approach is exactly what we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Excellent company
Excellent company. Such good service. Knowledgeable, friendly, reliable staff.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience with us. It's genuinely great to hear that our team came across as knowledgeable, friendly and reliable, as those are qualities we really do care about. We look forward to being there whenever you need us.
The Custom Heat Team
Came early after a phone call
Came early after a phone call . Pleasant friendly service.
24 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that we were able to give you advance notice before arriving early, and that you found the service pleasant and friendly. We look forward to helping again in the future.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the annual boiler service was completed quickly and that you found the whole experience friendly and efficient. We look forward to keeping things running smoothly for you next year too.
The Custom Heat Team
Excellent friendly service
16 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's lovely to hear you found our service both excellent and friendly — that's exactly the experience we aim to provide for every customer.
The Custom Heat Team
Friendly and expert service
Always friendly and knowledgeable engineer, work carried out to high standard.
18 september 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the work was carried out to a high standard and that our engineer made a positive impression. We look forward to helping you again in the future.
The Custom Heat Team
Excellent customer service
Excellent customer service, always helpful and totally reliable.
16 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our team has consistently delivered helpful and reliable service — that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
Great small business located in…
Great small business located in Northamptonshire brilliant service and faultless
18 september 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you experienced such brilliant, faultless service — that's exactly what we strive to deliver for every customer. Thank you for supporting a local, independent business.
The Custom Heat Team
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