I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... Toon meer
Bedrijf heeft geantwoord
A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Toon meer
Bedrijf heeft geantwoord
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsinstallateur
- ook in
- Airconditioning aannemer
- Elektricien
- Gasingenieur
- HVAC-installateur
- Loodgieter
Geschreven door het bedrijf
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Geschreven door het bedrijf
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contactgegevens
9 Somers Road , CV22 7DB, RUGBY, Verenigd Koninkrijk
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Engineer came on time
Engineer came on time. Polite & friendly. Asked relevant questions, came across as genuine.
16 juli 2026
Antwoord van Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear our engineer arrived on time and made a good impression — asking the right questions and coming across as genuine is exactly what we'd hope for. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
From consultation to instalation less…
From consultation to instalation less than 2 weeks.
Unit installed by Isaac, very professional pleasant young man.
Isaac's attention to detail was exemplary.
Explained the system and procedures
9 juli 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear the whole process from consultation to installation came together so smoothly within a fortnight, and that the attention to detail and clear explanation of the system made such a good impression. We'll be sure to pass your kind words on to Isaac.
The Custom Heat Team
Staff good at Rugby Store very nice and…
Staff good at Rugby Store very nice and fair advice
28 mei 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to share this. It's great to hear the team at our Rugby store were helpful and gave you honest, straightforward advice — that's exactly what we aim for. We hope to see you again soon.
The Custom Heat Team
Rob was very helpful in solving the…
Rob was very helpful in solving the problem and made a good job of the repair.
8 juli 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that Rob was able to sort the problem and leave you with a solid repair. We'll be sure to pass your kind words on to him.
The Custom Heat Team
New boiler installation
New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
14 juli 2026
Antwoord van Custom Heat & Cool
Thank you for taking the time to leave this review. We're really pleased the installation went smoothly and that everything was left neat and tidy — that attention to detail matters to us. It's great to hear the Worcester Bosch FastTrack service got you up and running so quickly.
The Custom Heat Team
Air conditioning, just the ticket.
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job despite the hot working conditions. They made sure we knew what they were doing at every stage, cleared up promptly and also took great care to make sure they didn't let our house cats out, which was above and beyond. We love our lovely cool house, I can highly recommend them.
13 juli 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
What a lovely review to read — thank you so much for taking the time to share it. It's brilliant to hear the team kept you fully informed throughout, left everything tidy, and even kept a careful eye out for your cats! We hope the air conditioning brings you many more cool, comfortable days ahead.
The Custom Heat Team
Combo Boiler changeout
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly.
Heating Surveyor arranged site visit for quotation and work carried out the following day. Installation Engineers were very professional and helpful with advice answering any questions.
The whole process was simple and made easy by everyone involved at Custom Heat. I would recommend this company highly and thank them for their professional service.
10 juli 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear the whole process, from the survey and quotation through to the Worcester boiler installation, came together so smoothly and quickly. We're pleased the installation engineers were able to answer your questions and make everything straightforward. Your recommendation means a great deal to us and we'll be sure to pass your kind words on to the team.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our service excellent and our team helpful — that's exactly what we aim for. We look forward to being there whenever you need us again.
The Custom Heat Team
Very good efficient & thorough service
Very good efficient & thorough service. Would definitely recommend
3 juli 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the service was efficient and thorough, and your recommendation means a lot to a family business like ours.
The Custom Heat Team
Antwoord van Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear that our team communicated well and that you found their experience helpful. We look forward to being on hand whenever you need us.
The Custom Heat Team
Custom boiler service
Engineer was on time did a thorough boiler service and left house clean and tidy.
30 juni 2026
Antwoord van Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear the engineer arrived on time, carried out a thorough service, and left everything neat and tidy — just as it should be.
The Custom Heat Team
Easy to book grass feedback whilst…
Easy to book grass feedback whilst performing the work
30 juni 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this feedback. It's great to hear that booking was straightforward and that you were kept in the loop whilst the work was being carried out — that's exactly how we like to operate.
The Custom Heat Team
A great service experience
Booking my service was simple and customer services were helpful and friendly. The engineer arrived on time and was professional and respectful of my property. He was very helpful and showed me how to remove and clean the air filters.
29 juni 2026
Antwoord van Custom Heat & Cool
Thank you for taking the time to share this — it's great to hear the whole experience went smoothly from booking through to the visit itself. It's particularly pleasing to know the engineer took the time to walk you through cleaning the air filters, as we always encourage our team to leave customers feeling confident with their system.
The Custom Heat Team
Good service pleasantly done
James Lawson was very pleasant and carefully serviced my boiler. He was very methodical.
A pleasure to have him here. I think the cost was reasonable.
6 juli 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the boiler service was carried out carefully and methodically, and that the visit felt like a genuinely pleasant experience. We're pleased you found the pricing reasonable too.
The Custom Heat Team
On time Clean worker Good advice
6 juli 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear our engineer arrived on time, kept things tidy, and left you with useful advice — that's exactly the standard we aim for on every visit.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave a review, especially when it's not something you'd normally do — that means a lot to us. We're pleased we could make a good enough impression to change that.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the job was completed on time and without any hassle — that's exactly what we aim for every visit.
The Custom Heat Team
Great response from accounts when I…
Great response from accounts when I checked my account balance - had a laugh with a real person - so nice
6 juli 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's brilliant to hear that our accounts team made what could have been a routine call into something genuinely enjoyable — that's exactly the kind of human touch we value. We'll be sure to pass your kind words along to the team.
The Custom Heat Team
Excellent communication
Excellent communication. They phoned the day before, to check all was OK, messaged the morning to confirm, and then phoned again to say the engineer was coming in the next hour. Which he did. He even brought his cup into the kitchen for me. Great service
2 juli 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that our communication hit the mark at every stage, from the day-before call right through to the arrival update. And it sounds like the engineer looked after himself in the kitchen too, which we'll take as a good sign!
The Custom Heat Team
This company is excellent
This company is excellent. I've used them for years. 3 days ago I phoned for my air conditioning service and came the same day. That has happened before to and very reasonable prices. I would highly recommend this company
5 juli 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's brilliant to hear that we were able to get out to you the same day for your air conditioning service, and that this is something you've come to rely on over the years. Your continued loyalty and recommendation mean a great deal to us.
The Custom Heat Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.