We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... Toon meer

Beoordeeld met 5 van de 5 sterren

The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Digitale drukker

Geschreven door het bedrijf

Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

147 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very nice expensive looking canvas came…

Very nice expensive looking canvas came well packed and protected and arrived a couple of days after ordering was kept upto date with tracking information would recommend and will definitley order again from here

24 augustus 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much for leaving us this great feedback Kelly! We really appreciate it and we're pleased to hear you were happy with your order and services we offer!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Good quality product

Good quality product , arrived quickly .

16 augustus 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much Sharon, we're really pleased to hear you were happy with your product and we appreciate you taking the time to leave us this 5 star review!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

It does exactly what it says on the…

It does exactly what it says on the website. Delighted with my purchase

15 augustus 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much for this review Shona! We're so glad to hear that you're happy with the products you received from us!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Awesome service

Awesome service, fast efficient, extremely happy 😃

7 augustus 2023
Logo Custom koala

Antwoord van Custom koala

Thank you Dariusz, for taking the time to leave us this review! We're very pleased to hear that you are happy with the service and products we offer!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Very nice picture

Very nice picture, quick delivery. No problems, although difficult to order on website.

6 augustus 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much for taking the time to leave us this review Yvonne! We're very pleased to hear that you are happy with the products you received.

Customer satisfaction is important to us so we'd like to hear more about the issues you experienced when ordering through our website. Please do reach out to our customer service team at hello@customkoala.co.uk

Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren
Logo Custom koala

Antwoord van Custom koala

Thank you very much for leaving us this great feedback Kathryn! We really appreciate it and we're pleased to hear you were happy with your order!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Beautiful gift for recently bereaved…

Beautiful gift for recently bereaved cat owner

18 juli 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much for taking the time to leave us this review Sue! We're very pleased to hear that you are happy with your gift and hope it can be of some comfort to its recipient.
Best Regards
Custom Koala Team 🐨

Beoordeeld met 3 van de 5 sterren

Goods great

Goods great. Postage costs ridiculous could have been combined.

17 juli 2023
Logo Custom koala

Antwoord van Custom koala

Hi Stewart
Thank you for taking the time to share your thoughts on the products you purchased from us! We are delighted to know that you are pleased with your items! However, we sincerely apologise for any inconvenience caused by the shipping costs.

We understand that you may have expected combined shipping for your orders. Unfortunately, due to the specific structure of Groupon offers, we are currently unable to combine orders, which results in separate shipping charges for each individual order. We do want to emphasise that this information is stated on the Groupon product page - however we apologise once again for any confusion or inconvenience this may have caused.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We do hope you enjoy your garden cushions and we thank you for your feedback!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Great quality picture

Great quality picture. Colours really nice and bright
Fast delivery
Good customer service

13 juli 2023
Logo Custom koala

Antwoord van Custom koala

Thank you Sarah for the great feedback!
We really appreciate you taking the time to leave us this review on the products you ordered and the services we provide!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Definitely use this company again

Delivered was very quick. I had a query about my order and responded within an hour. The colours on my canvas are perfect, exactly as the photo
Would definitely use this company again

2 juli 2023
Logo Custom koala

Antwoord van Custom koala

Thank you vry much for the great review LittleS!
We really appreciate your feedback and we're glad to hear you were happy with our products and services.
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren
Logo Custom koala

Antwoord van Custom koala

Thank you Eileen for the lovely review!
We really appreciate you taking the time to give us your feedback on our cushions.
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren
Logo Custom koala

Antwoord van Custom koala

Thank you very much for this 5 star review JC! We appreciate your feedback on the services we provide!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Very easy upload photos

Very easy upload photos. Very quick delivery and the photos look great

12 juni 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much for the lovely review Carol, we're really pleased to hear that you're happy with the service and products you received!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 1 van de 5 sterren

Ordered and paid for 2orders of 2…sad

Ordered and paid for 2orders of 2 cushions and only received 2 parcels with 1 cushions in each so missing 2 cushions

12 juni 2023
Logo Custom koala

Antwoord van Custom koala

Thank you for getting in contact with us regarding this issue Patricia, we appreciate your feedback and apologise that you have not received the service we usually provide our customers.

We have had an ongoing issue with our order desk customer service software and as a result some customer emails have not come through to us.

We are very sorry that no one responded to your request and would like to assure you that our customer service team will be reaching out to everyone effected by this problem to help resolve any issues with your order.
We apologise again for any inconvenience caused.

Best Regards
Custom Koala Team 🐨

Beoordeeld met 1 van de 5 sterren

Awful service

Awful service, they do not reply to emails and there is no phone number to contact them if it goes wrong

15 mei 2023
Logo Custom koala

Antwoord van Custom koala

Thank you for reaching out to use with this review Nicola. We apologise that you have not received the service we usually provide our customers.

We have had an ongoing issue with our order desk customer service software and as a result some customer emails have not come through to us.

We have now rectified this issue and would like to assure you that our customer service team will be reaching out to everyone effected by this problem to help resolve any issues with your order.

Best Regards
Custom Koala Team 🐨

Beoordeeld met 4 van de 5 sterren
Logo Custom koala

Antwoord van Custom koala

Thank you very much for this kind review, we're pleased to hear your were happy with the products and service our team of Koala's provides! 🐨

Beoordeeld met 5 van de 5 sterren

Quality

First time using your company I am thrilled with product.

4 mei 2023
Logo Custom koala

Antwoord van Custom koala

Thank you very much for taking the time to leave us this review Glynis! We're pleased to hear that you were so happy with the products you received from our team of Koalas!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Quality Service

Quality products and delivered within 3 days of placing the order

13 april 2023
Logo Custom koala

Antwoord van Custom koala

Thank you for taking the time to leave our team of Koalas this lovely review! We're very pleased that you're happy with the products and services we provided!
Best Regards
Custom Koala Team 🐨

Beoordeeld met 5 van de 5 sterren

Great product,and great company

Great product,great price and great company. I would highly recomend it to everyone.

14 december 2022
Logo Custom koala

Antwoord van Custom koala

Thank you Ramona, for this great review of the products and services you received from Custom Koala! We really appreciate your feedback and we're pleased your were happy with your order!
Best Regards
Custom Koala Team 🐨

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer