Custom Patches Reviews 10

Scammers, the patches after 2 washes cracked and used the 30 days policy not to even find out why it cracked... not art work by the 6th washed $$$+ order in the trash and the phone conversation between us was the BIGGEST joke ever.

I didn't asked for a refund i asked why it cracked and broke off the patch. I have a white circle now. DIDNT care about anything i said. they kept telling me "Sorry but 30 days as passed"

My son passed away sorry that i didnt have the time to stitch the patches within 30 days on 40 employees shirts... response sorry nothing we can do after 30 days.

They dont deserve any business.

I tried Custom Patches for a small order recently. The process was simple and communication was okay. The patch quality trued out fine for what i needed, and delivery came roughly on the expected day.

I wish I could give minus stars. I paid. Item never arrived. They said “prove it didn’t arrive”. They sent a possibly fake photo of a label with my address cut off. And a pic nothing to do with our property. 39!!! Emails later they said they would send replacement but accused me of giving wrong address etc. I asked for refund they would only give partial. I'm filing complaint with my bank.

I had a greatI had a great experience with custom patches, and the patches are beautiful my husband absolutely loved them they are very courteous and they email you back right away I can't say enough good things about these people.

Well, I needed a custom patch quickly and found this company. The instantaneously sent me a confirmation and a request to approve the patch so they could print and dispatch. I did and felt relieved that I had gotten this accomplished. Only to wake up this morning (1 day before the patch is to be here as I checked an October 12th delivery date and paid an extra $65 for it) to be told I never approved the border.

The picture of the approved complete patch is the same as the one with the border. Now I am in a spot for a conference I am holding for 300 women.

I would NOT recommend this company unless you don't want your product on time.

When Standard patches come to find out the custom embroidered patch-making company, Standard Patches is the best place to order and design quality custom embroidered patches in USA. An elegant custom embroidered patch or company logo patch contains a corporate name, logo, or message to potential customers.

I asked for a proof for 2 logos and when I received them, I wrote back what needed to be changed. They emailed me back and said thank you for approving the proofs. I emailed them several times to state I never approved either proof. They sent me order for 1 logo and charged me for both. This is a shoddy, unprofessional company. I will never do business with them again.

I bought for £270 of ironable badges. They don't stick to the fabric. I mentioned the problem to the company witch reply me to buy fabric glue.
I lost my money.

I've designed and worked on half a dozen embroidered patches and over thirty other patches with Chinese based companies and twice with this company. I was excited to get to work with a U.S. based company as dealing with outside companies can sometimes be challenging due to language barriers and all. My first patch with Custom Patches.net was a simple enough design and turned out fine, I was pleased and even recommended them to a friend. The second patch was more detailed. From to get-go, I was left feeling that my order was not worth their time from dealing with their graphic designer who showcased sloppy and lazy work and then decided to just use the image I submitted to get approval to move onto the sewed sample. Easy enough, or so I thought.. The first sample was about what you can expect from an embroidery company and required a number of adjustment, which is totally normal. I left detailed instructions and awaited the next sample. When it finally came back (longer wait than is listed on the site) I was left confused as to why it did not meet the criteria laid out. Colors were changed that shouldn't have been, items were missing and some items weren't changed at all. I contacted the sales rep who seemed to be the only helpful person there and explained the situation and left more detailed instructions as well as several pictures showing exactly what the issues were. The company's general manager emailed me acknowledging that some of the items were not met and assured me she would speak with the production team and get to the bottom of it but that some of the items in question might not be possible. From my experience working on patches, I knew this was a BS answer as the changes were nothing difficult but DID require some fine-tuning and time. I replied that I was frustrated with lack of communication and never heard back. The next sample arrived (past the deadline now) and STILL failed to correct colors (the easiest thing to change and requires no additional work other than loading a different thread) as well as not meeting other criteria. At this point, it was painfully obvious that my low number order was not receiving the attention or care that a larger order might receive. I contacted the sales rep, yet again, requesting a cancellation to the order as well as a full refund sighting a loss of confidence in the company being able to produce a product I was happy with and lack of communication along the way. I have since received the refund with no further explanation of why this happened which would lead me to believe, I'm correct in my assumptions. My recommendation to anyone looking at using this company is this: First, most importantly, consider how big your order is as it definitely seems to be a factor for this company. Second, look at your design and see if it contains any small or difficult shapes or details. If they do, ask yourself if you are willing to sacrifice quality and losing some of that detail? Third, how important is customer/vender communication to you? Can you afford the extra time it takes to request changes to a sample, and then waiting for it multiple times with no communication in between resulting in getting your product wrong over and over? Last, know that even though this company is U.S. based, a lot of their production is still over in China so their really just a middle man which also drives up prices. I will not be recommending nor using this company again, I've gotten better quality, amazing detail, friendlier customer service, way better communication and cheaper pricing from other companies.

"I ordered 200 and after tweaking the design I got the patches I wanted - exactly. I was charged upfront $35 for a sample patch to be mailed to me but they took the cost off of the total. I am very pleased with this company."