customsdeclaration.ie Reviews 621

Carol was very helpful and efficient on the completion of forms etc

Norma was very helpful. Fast service and very clear regarding requirements.

I just want to thank Patrick and the team for as always being efficient and extremely helpful in assisting me with my custom clearance journey. I will most definitely be using their services again. Martin.

Wonderful service. Very helpful. I would recommend them to anyone needing to import a vehicle or motorbike into Ireland.

Extremely Disappointing and Unprofessional Service

I contacted customsdeclarations.ie in advance to arrange customs clearance for importing a BMW engine from the UK. They were quick to send me an invoice for €120, which I paid immediately, expecting a professional service.

I clearly explained I had two price options for the engine—£4,200 and £2,000—and confirmed I'd proceed with the £2,000 option. Once I received the invoice from the supplier, I sent it over as agreed. To my shock, they had already submitted a customs declaration at the higher £4,200 value without consulting or informing me.

I tried to reach them more than 30 times by phone—no answer. I even went to the address listed on their website, only to discover they have no physical office there. This makes it impossible to speak to someone in person if anything goes wrong.

Eventually, a friend of mine managed to get through on the phone, passed on a message for them to call me, but I never heard back. No replies to my emails either.

After wasting an entire day trying to fix their mistake, I contacted Irish Customs directly, only to be told that the declaration had already been lodged at £4,200, and I’d be forced to pay VAT on that amount. Even though I actually paid only £2,000 for the engine, I had no option to amend the declaration because of their error.

In the end, Customs had to call them to finalize the paperwork, but the damage was done. I now face overpaying VAT by a significant margin because of their incompetence.

Overall, a very poor, unresponsive, and unprofessional service. I would strongly advise others to stay away from this company. I’m now looking into ways to recover the VAT I overpaid due to their mishandling of the declaration.

Would 100% recommend. Norma was excellent in explaining the process. Clear instructions on what was needed and fast reply to any queries that were sent.

Absolutely excellent service from start to finish with Norma. I would highly recommend as it took all the hassle out of clearing our car from the UK

Super duper staff. Very knowledgeable and friendly

I gave them a particularly messy set of problems to sort for me.
And general Natasha gathered the troops, and battled through and got me there.
It’s seems nothing is too complicated for Nat, ( I can call her that now)
Go on try her, she’ll surprise you.
Thanks custom declaration and Nat.
( sorry Nat, looks like you might get a few more difficult cases)
Will

Custom declaration made the whole vrt process quick and easy highly recommend using this service

The team at Customs Declaration were great from start to finish. Really professional service and absolutely no issues with Customs or with registering my UK vehicle when I brought it to Ireland. Highly recommended - will use again!

I contacted customsdeclaration.ie by phone at about 3pm I had my SAD document within 24hours. Norma was very helpful and their service also. Would use them again and I would highly recommend them.

Customer service done right!
Staff are very efficient and helpful, they answered all my questions and processed my declaration very efficiently.
I Would use them again and I would have no hesitation in recommending this company to others.

Documents sent late Friday afternoon with a request to turnaround by Tuesday morning as I had a flight booked to collect the car - effectively 1 working day 😀.
Yes they achieved it with progress emails being recieved at all hours, absolute top class service and really nice people to deal with, thank you very much..

I found them online and delighted with the service.

Amazing service by this great company. Paula & Carol was so efficient and patient from start to finish. Highly recommend to anyone importing a car.

Excellent service, I had very limited information and Natasha guided me through the process with excellence professionalism and completed the whole declaration within the day. I highly recommend them.

Amazing service by this great company. Carol was so efficient and patient from start to finish. Highly recommend to anyone importing a car. I'm so delighted I found them online!!

absolutely brilliant service from start to finish. everything is precise and efficiently carried out.
very big help with my time frame.
would highly recommend.

Absolutely brilliant. Had an awkward and complicated import to deal with and the team were so professional. The process was smooth and went without a hitch. I can't recommend these folk highly enough.