Field Service Tech Tim Bloodgood came out on Friday afternoon to trouble shoot a problem that was on the truck since delivery. Though it was a Friday afternoon and he was 3 to 4 hours from home he too... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would like to thank your entire team Cade got back to me very quickly via email and followed up with info and a call setting up a viewing in Bakersfield ,after looking at those i proceeded to your o... Toon meer
Bedrijf heeft geantwoord
Tim Andrews the salesman is great. Look forward to purchasing more equipment from him and Custom Truck going forward-have been a long term customer for over 8 years. Union Grove is a great build sites... Toon meer
Bedrijf heeft geantwoord
This deal is still not complete, but if the preceding events are any indication this might be the smoothest no BS purchase I’ve ever done. That’s after 35 years of buying trucks and heavy equipment.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Contactgegevens
7701 E 24 Hwy, 64125, Kansas City, Verenigde Staten
- 855-719-0455
- info@customtruck.com
- customtruck.com
4,6
Uitstekend
832 reviews
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$200,000 lemon truck.. 8 weeks since delivery
Officially 8 weeks since our truck was delivered. It has been a complete nightmare for us. The truck hasn't performed even a 1-hour job. It has spent the entire 8 weeks since delivery under the microscope and troubleshooting at either Custom Truck Canton or the Ford dealer. 8 weeks and they've offered me nothing to help me perform my work, no replacement of the truck... THEY'VE DONE NOTHING. EXCEPT CONTINUE TO TROUBLESHOOT AND TROUBLESHOOT..... FOR 8 WEEKS!!!!! We spent $200,000.. that money is in your bank account. Meanwhile we have a $200,000 truck that essentially useless. Nobody has ever reached out to me besides the salesman. I'm constantly the one following up with them. Who the hell is the manager? Do they not have the spine to get involved and make a decision to get me taken care of. Are you just waiting for me to file a lawsuit? WHERE IS MY SOLUTION? WHEN IS THIS GOING TO END?
21 maart 2024
Antwoord van Custom Truck One Source
Roderick, thanks for taking the time to review us. I am so sorry you had a negative experience at our Kansas City location. We'd like to learn more about your experience so we can look into the situation. Please email info@customtruck.com and provide more details so we can address the issue.
Quick response time
Quick response time, very knowledgeable and informative. Help me determine what equipment would meet the city needs best.
20 maart 2024
Antwoord van Custom Truck One Source
Willie, thank you for the review! We appreciate your support, and look forward to serving you again!
Was great dealing with Chris and his…
Was great dealing with Chris and his team, online showed the equipment available. We have done the entire process over the phone and email. Simple and fast. Thank you
18 maart 2024
Antwoord van Custom Truck One Source
Thank you for the 5-star review, Buddy! We're glad it was a seamless experience for you- that's what we strive for!
Antwoord van Custom Truck One Source
Thanks for taking the time to review us, Britt! We appreciate your feedback and support.
John Dean did an excellent job…
John Dean did an excellent job representing your company. I will gladly recommend him to others.
13 maart 2024
Antwoord van Custom Truck One Source
David, thank you for the great feedback! We're thrilled that you had such a good experience with John. Please do let us know if we can assist you with anything else!
Custom Trucks in Kansas City Mo
Working with Chris made the experience very easy & not stressful at all. He is great at what he does. And very knowledgeable
13 maart 2024
Antwoord van Custom Truck One Source
Renee, thank you for taking the time to review us! We look forward to serving you long into the future. If you ever need anything, let us know!
Chris did a great job of getting…
Chris did a great job of getting options on what was available to me and help though the process.
13 maart 2024
Antwoord van Custom Truck One Source
Rick, I'm so glad to hear you had a great experience with Custom Truck. That's what we strive for! We look forward to serving you in the future.
The account manager was super helpful…
The account manager was super helpful and helped us to go through the process in a very effective and efficient manner.
12 maart 2024
Antwoord van Custom Truck One Source
Thank you for taking the time to review us, Alejandro! We appreciate your support. Please let us know if we can assist you with anything else!
Antwoord van Custom Truck One Source
Steven, we appreciate the awesome recommendation! It truly means a lot. We look forward to serving you long into the future!
First Custom Truck Sale
The selling dealer work very hard to help me close this deal with a valued customer
8 maart 2024
Antwoord van Custom Truck One Source
Thanks for the five star review, Ed! We appreciate you taking the time to give us your feedback and, of course, your business.
Helping build long term relationship
Everyone involved was helpful to work though issues we had
8 maart 2024
Antwoord van Custom Truck One Source
J, thank you for taking the time to review us! I'm so glad that you had a great experience with Custom Truck. We look forward to serving you long into the future!
George and Brian have been awesome…
George and Brian have been awesome through this transaction. CTOS is amazing, thanks guys.
8 maart 2024
Antwoord van Custom Truck One Source
Jason, thank you for the kind words! We appreciate your business and look forward to serving you again in the future.
It has been great working with Joe…
It has been great working with Joe Ross. He always keeps me updated on the trucks we have ordered. Always goes the extra mile to mae sure everything is what we want
8 maart 2024
Antwoord van Custom Truck One Source
Douglas, thank you for taking the time to review us! I'm glad it was a seamless experience for you- that's what we strive for. We appreciate your support!
Awesome sales and parts
Tim Andrews the salesman is great. Look forward to purchasing more equipment from him and Custom Truck going forward-have been a long term customer for over 8 years. Union Grove is a great build sites and Chris Bratz and his staff have been awesome in parts. The only disappointment I have had is dealing with Jackson/Grass Lake. Have called facility and phone calls were not returned from service and or parts. Trying to repair a fractured relationship with this facility but I am not sure they are interested. Dean in service come to see me 6 months ago with new parts manager and I thought we were headed in the right direction but not returning phone calls sent me back to Union Grove
8 maart 2024
Antwoord van Custom Truck One Source
Hi Bob, thank you so much for the review! We are so appreciative of your loyalty, and we look forward to serving you long into the future. Would you please email info@customtruck.com with some more information about your experience at Jackson/Grass Lake? We want to make sure your concerns are addressed.
Antwoord van Custom Truck One Source
Andy, thank you for taking the time to review us! We're glad to hear you enjoyed working with Sam. We appreciate your support!
Steve Headden & Tyffanie Kitchens have…
Steve Headden & Tyffanie Kitchens have been a pleasure to work with. Always responsive to our needs and have followed through on all of my requests
8 maart 2024
Antwoord van Custom Truck One Source
Geoffrey, thank you for taking the time to review us! We're glad it was a seamless experience for you- that's what we strive for. Let us know if we can help you with anything else!
City Of Woodstock
Joe Vagel made the purchase very easy in providing everything i needed with quick responses. Thanks Joe!
8 maart 2024
Antwoord van Custom Truck One Source
Joe, thank you so much for the 5-star review! We're thrilled to hear that you had such a great experience with us. Please don't hesitate to reach out if we can assist you with anything else!
Rented a crane from you guys because it…
Rented a crane from you guys because it was brand new and wouldn't have to worry about break down. Service manager in Denver customer service is terrible. Was told if crane broke parts would be over nighted by Lee Cunningham sales man. Been down 7 days now and no communication
2 januari 2024
Review zonder uitnodiging
Antwoord van Custom Truck One Source
Hi Cody, I'd like to learn more about your experience. Please email info@customtruck.com with more details so we can look into the situation and address it.
Prompt service
8 februari 2024
Antwoord van Custom Truck One Source
Thanks so much for the review, Steve! We're glad you had a great Custom Truck experience! Please don't hesitate to reach out if we can assist you with anything else.
From renting to purchasing to the…
From renting to purchasing to the online portal, customer service is great.
5 februari 2024
Antwoord van Custom Truck One Source
Thank you so much for the review, Rachael! Please don't hesitate to reach out if we can assist you with anything else. We appreciate your support!
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