Custom Truck One Source Reviews 832

Todd and David were very nice and easy to work with. Our bottom line is exactly what we wanted. We're getting our first new truck. We have others but none were purchased new, we're all very excited.

Rental Hydrovac Service- I called local shop, could not tell me when truck was last serviced or due for service- being a rental they directed us to Corp./ Rentals. Rentals had no record of last service and suggested looking in the manual to see what needed service and at what interval. Also suggested calling terminal truck was picked up from. At this point I would have rated 1 star - very frustrated.
I called the salesman who we work with and he knew right away what & when (very impressive) , called the local shop and scheduled us, and got right back to us with an update. He is the reason for the 4 star review.
Local shop did contact right away -but- they again dropped the ball. They asked us to shut the truck down (stop working) so to bring the truck in to see what filters and materials were needed to be ordered. A little frustrated to lose time and money on the job but knowing this needed to be done we complied the same day. My driver calls when he arrives and lets me know they now want to keep the truck overnight. I was frustrated. I believe the local shop should know by vin or build plate what filters and fluids were needed to get parts coming. I believe the local shop should carry common items like this in inventory to avoid delays. I also believe they should minimize customer down time if they are going to ask for equipment to be brought in. I voiced this to them and to their credit they did offer to get the truck in right away & they did- stayed late even. I hope some lessons are learned - we all make mistakes but we can’t not improve- our business depends on it.

Good pricing, great service and delivered right to our door

This team was really easy to work with and answered all questions timely! 10/10

I feel William Carr did an outstanding job explaining all aspects of purchasing a new truck for my company.
It was a large purchase for our company and ‘Billy’ always kept me informed and did not make me feel pressured considering the time he spent answering my multitude of questions.
Truly a fine young man and a great person to work with.

Very good customer service! Quality product.

Good experience with Ronnie but can’t give a5 don’t have a truck yet.

Anthony Santana and Custom truck team are fair and reasonable to work with.

Wow where do I start. Initially, we started with a sales person named Terry Smith I believe he’s based in Canton, Ohio since were a new company, he decided that we should talk to a fella named Cory who deals with leasing trucks from there, it went real bad. We could not lease the trucks because we’re a new company so from there we were sent back to Terry Smith. Once we had to tri axle, set up, ready to go we were dealing with the insurance. Custom trucks wouldn’t except our insurance verbiage. So while we were back-and-forth with that, Terri Smith sells the trucks Even though he had given us the vin numbers for both trucks so we could i provide proof of insurance. While going back-and-forth with custom trucks and the insurance company due to verbiage once the insurance verbiage was accepted Terri Smith advises us that he sold the trucks and that was in less than a week. At this point I had already got the insurance paid $6000 for insurance for these two trucks that he said would be ours. Now I have insurance on two trucks that belong to someone else…. Now we go back-and-forth between Terri Smith and Cory I believe Cory was in Maine or something. Now we’re dealing with Cory and he is a complete ass to both of us Because we’re upset over these trucks that we now have insurance on, but don’t have any trucks He would not answer the phone. He didn’t return text messages. He didn’t return emails. Finally, I called the corporate office. Somebody must’ve got autumn. He finally ended up calling us back and was completely over the top Rude. He actually said it was stupid that we put insurance on the trucks had to explain to him that Terri Smith told us to he gave us the Vin numbers we were coming to get those trucks. This is just a complete mess. Now we go back to Terri Smith now he tells us there is no trucks available whatsoever anywhere. We’re furious cause we’re still paying $6000 on this insurance because Berg claims that we still have these trucks and we never even got these trucks That’s a whole Nother story but it all comes down to Terri Smith So at this point, we contact Kansas City and get in touch with a girl name Liz Barger within an hour, the trucks found rented and deposit made we picked the The first truck up a few days later in
Wisconsin. We get there the people in Wisconsin. They’re very rude, but that’s OK. We got the truck we go out. We look at it. Look it over full take gas. We sign everything we leave.. now we’re ready a couple months later to RPO another truck. Same process A couple days ago we go up to pick the truck up in Wisconsin. The guy is extremely rude. The truck only has an eighth of diesel fuel in it. And the Def was just about empty as well.. went in and said something to the RPO department again this guy who I didn’t catch his name was so rude we don’t few fuel RPO trucks according to their contract all trucks must be returned with a full tank of gas. Do they expect me to bring this truck back if I decide to with a full tank of gas or just an eighth cause I’m a little confused right now yesterday I called the corporate office to complain about this and to complain about the guys attitude in Wisconsin and the whole diesel gas ordeal and I have yet to get a phone call back. My company is really thriving at this point. Once I reach my 6 months I will be able to finance these trucks and plan to purchase 2 more trucks in the next 12 months with how I have been treated and this overall experience with how rude a lot of employees are at custom trucks I highly doubt I will buy the next two trucks from there. I believe I should be compensated at least for the diesel fuel. Terri Smith already costed me $6000 in insurance on two trucks that I shouldn’t have never gotten insurance for but again different story but thank you custom trucks for returning my call. I appreciate it not that’s how I feel. And please no need to get back on this review and try to smooth things over somebody should have called me yesterday or today about the Rude guy down in Wisconsin.
Terri Poppaw and Steven Gilbert
Generation Transport LLC

Prompt courteous service that is solutions based as per Fleet Managements request.

John Dean was great to work with! We had quite a few customizations we wanted done to the truck and he took the time to help us through all of that. Very smooth process.

Anthony Martin and the other parts dept are fast and quick to get back to you whether they can order what we need, or they give us the direction we need to go if they do not support an OE brand. Thanks for all they do and appreciate them greatly.

Good and quick attention about parts requests.

Salesman assured me that we could hold a truck for 24-48 hours with a buyers order. Salesman called me 8 times in the following 2 hours from signing the buyers order with the sales manager trying to sell the truck to someone else. Be honest. Tell me what’s actually the deal

Wayne Kenny has been great to work with, and you have a great selection of products.